My 2 cents around the situation. Please consider it as a constructive feedback
Ride statistics no longer syncs with the app (the app shows that I have not taken any rides till date)
Random error codes when you keep the bike for charge (that automatically rectifies itself and the charging resumes after a while)
GPS location of the vehicle shows incorrectly on the maps within the app
It has been almost a fortnight since the buggy update was launched, and as of today, neither an urgent rollback, nor a clean patch has been rolled out despite so many complaints - I sometimes unfortunately get the feeling that the sense of urgency is missing altogether!
Frankly speaking, I am - FOR THE FIRST TIME - feeling hesitant about recommending Ather to my family and colleagues. Updating the vehicle / app seems to have become a game of Russian Roulette: you have no clue which feature will stop working after the update! While this is normal and acceptable in mobile apps, this is not something we can risk in vehicles. We can’t have the vehicle getting bricked or the display going blank after updates.
There are living beings seated atop that vehicle, after all!
Yeah, I too struggled to explain the issue to them during my first interaction with CC and service teams. It became even more difficult when I could reproduce the same experience with the test drive vehicle. I was fraught with this conundrum, if the test drive vehicle also had the same issue, is it really an issue anymore? So, for now, I am just going to use it as is, and then contact CC after considering what the 450X will have store for me, in terms of performance.
Usually nerdy and internal. Not sure, but it might get internal clues for firmware stuff. So might not get released. Only thing that usually comes out of updates is removed this bug/bugfixes/updated the (…), Etc
Unfortunately, not even close
My ride statistics still won’t sync. The app still thinks I have not taken any ride yet!
Moreover, the GPS location issue is not yet solved, and the Ather forum is not accessible from the app still.
Utterly disappointed with this fiasco! How can bugs be this irreparable? @abhishek.balaji@Ather.Team
From My experience, these are bugs in the cloud and the app but not the scooter. The scooter would still be recording all the data. i had experienced this in my early days with the scooter. the OTA update that came yesterday will mostly fix the ‘bricking’ issue that some had experienced.
noticed the efficiency has increased … but the 90% to 88% drop and similar 00% to 08% bug still there
i wonder is it neglected or unable to remove ATM.
No changes to performance or features. Just a bug fix which caused some scooters to blank out for some time after the previous update. The 90% to 88% is not exactly a bug, but happens due to rounding off of the battery SoC %. It doesn’t affect the actual battery SoC or performance in any way.
This afternoon my ather is not switching on. Showing update completed turn the key on. It is stuck on the same screen called Ather 1.5 hrs back. Support staff promised to call back. Waiting for the response.
I never shut down the Ather. It was connect to home pod last night for charging. Initial troubleshooting failed (reset etc).
It seems Ather has released patch to improve the dead on shutdown problem, however it was counterproductive for me. And I am left with a dead scooter, l
My ride statistics still won’t sync. The app still thinks I have not taken any ride yet!
Moreover, the GPS location issue is not yet solved, and the Ather forum is not accessible from the app still.
Utterly disappointed with this fiasco! How can bugs be this irreparable? 