Over The Air Updates

The next vehicle OTA upgrade will be available shortly.
A heads up about the download size - This update is as big as the previous update and might take as much time to download depending on the connectivity.

This upgrade has a new feature and an enhancement
The Eco mode is for those rare days when you need to go that extra distance or make an unplanned detour. The top speed in this mode is 50 kmph while the TrueRange (what you’ll see on the dashboard at 100% charge) is 75 km.


Motor fan noise reduction - The motor fan that air-cools the motor will emit a lower noise than earlier. The speed of the motor fan is what determines the level of noise. Earlier, the motor fan would run at full speed when turned on. With this update, the motor fan speed will be gradually increased to aircool the motor when the temperature climbs beyond a specified threshold, thereby optimizing for the noise.
In addition to this, there are also some bug fixes which are part of this update.

(In the last Owners’ Meet, we spoke about a few more features and enhancements that were supposed to be a part of this update. However, some development and testing are still underway, and we will release another update in the next few weeks. Essentially splitting the update into two, to ensure all Bengaluru and Chennai customers receive the Eco mode at the same time.)

20 Likes

A patch OTA update is being released to all vehicles today. It fixes some recently reported issues such as the one about range displayed at full charge and app sync issues while charging. Additionally, it also carries fixes for motor firmware bugs.

Some tips to get the update without much hassle

  • Keep your vehicle connected to the charger overnight to complete the download of the update file (subject to internet connectivity) and initiate its installation.

  • The user will have to turn the key on to fully complete the installation since there is a motor firmware update as well (the motor will have to be on for it to get the update). Do not turn the key off at this stage when the installation is being completed. Appropriate instructions will appear on the dashboard to aid you.

  • In general, follow the instructions on the dashboard. Avoid shutting down or rebooting your vehicle until the update gets fully installed.

Kindly reach out to Customer Service if you require assistance.

19 Likes

The next over-the-air update (Software Version 4.1.0) will be released shortly and made available for all Ather 450s.

It is aimed at improving the navigation & touchscreen experience and carries two new features and some enhancements.

New features

  1. Drop Pin - Users can navigate to an unlisted location by dropping a pin on it.
  2. Automatic re-routing - If the user goes off-route, it will be detected and rerouted automatically. We have gotten rid of the pop-up that required the user to accept/reject.

Other enhancements

  1. Navigation performance has been reworked to enable quicker loading & responsiveness for a more seamless experience. Additionally, the zoom setting for the navigation screen has been updated to give a better sense of the current GPS location.
  2. Ride statistics is a big hit. So, in the huge pipeline of data that gets transferred to the app, the ride statistics will get synced faster.
  3. The app will now sync more frequently when the vehicle has been turned off (except when it’s been shutdown), in order to reflect the most recent state of the vehicle.

This write-up about the download & installation of OTA updates should help address your queries about the process

15 Likes

A new version of the app 2.9.5 will be available on Play Store shortly and should be available on App Store in a day or two. Following are the changes brought about in the new version.

  • Ability to access the web version of Ather Forum on the app through the Support section.
  • Bug fixes
8 Likes

A patch OTA update (4.1.1) is being released to all vehicles today. It contains some minor bug fixes and a motor firmware update.

If you have queries on how to install the update, you can refer to this post:

Kindly reach out to Customer Service if you require assistance.

6 Likes

A patch update (4.1.2) is being released to all vehicles tonight. It contains fixes to a bug introduced by the previous update (4.1.1).

For more information on scheduling and installing updates, refer to this post:

3 Likes

Hey @Ather_Owner,

We’re rolling out a patch update OTA (4.1.3) soon to all vehicles. It contains some improvements and bug fixes. This will be rolled out over the next few weeks.

For more information on scheduling and installing updates, refer to this post:

7 Likes

Hey @Ather_Owner

There’s a new App update coming your way! This addresses a bug where your scooter’s location would be displayed incorrectly. It also has fixes and improvements under the hood, and should make your experience smoother.

We’re releasing this as a Beta first. If you don’t want the beta version, you can wait a few more days for the full release.

Android

To get the beta version of an app you have to have the public version installed. Sign up here: https://play.google.com/apps/testing/com.athermobileapp or using the instructions below:

  1. Open the Google Play Store Google Play.
  2. Search for the Ather app and go to the app detail page.
  3. Look to see if the app detail page mentions a beta version. Make sure you scroll down as this information could be at the bottom of the page.
  4. If it’s available, tap Join

iOS

If you’re on iOS, you can sign up for our Testflight beta here: https://testflight.apple.com/join/9KP9GCQC

  1. Download the Testflight app first, then click on the link above to enroll for the beta.
  2. Download the app through Testflight and login with your Ather credentials.

If you experience any bugs or issues when using the beta version, report it in this thread on the forum: https://forum.atherenergy.com/t/ather-app-beta-program/5631

7 Likes

Hey @Ather_Owner,

Over the next few weeks, your vehicle will receive 2 over-the-air updates 4.1.4 and 4.1.5 (tentatively), that aim to fix issues with the powertrain as experienced by some customers. We will release 4.1.4 to vehicles in batches. This update will reduce the number of instances of the vehicle going into low power mode and carry some bug fixes.

For more information on scheduling and installing updates, refer to this post:


Why are you releasing it in batches?

This is a bug fix update with 2 objectives -

  1. resolving issues experienced in affected vehicles, and

  2. preventing possible occurrences of these issues in currently unaffected vehicles. We will release this update to affected vehicles first, monitor its effects and then release it to all other vehicles.

What is a low power mode? When will this get activated? How long will this last?

The low power mode is a safety mode that will get activated when there are any issues detected in your scooter. When this happens, there’s a warning displayed on the screen & the performance of the motor will gradually be reduced to ensure the safety of the vehicle and the user. Also, the rider may be asked to turn the key off and on to reset and check if the error still occurs. If it does, the customer may get in touch with Customer Support for assistance.

14 Likes

Hey @Ather_Owner,

We’ve released an update to the Ather App, with some new features and bug fixes. It will be available on iOS and Android today. Here’s what’s new:

In-app reminder about periodic servicing

If your Ather 450 is due for periodic servicing (every 5000km), you’ll see a notification in the support tab of the Ather App.

Reminders to charge the Ather 450

If your Ather 450’s charge level is low at the end of the day and it’s not plugged in yet, you’ll get a push notification reminding you to plug-in, so it’s ready for your daily commute while you snooze.

Note: To avoid unnecessary notifications during the lockdown, we’re pausing charging reminders till 1 April.

Set notification preferences in-app

Set notification preferences in-app under the settings tab, instead of using your phone settings.

Bug fixes

  • Shows ride statistics older than 45 days
  • Back button now works as expected after scrolling to the last ride statistics entry
  • The app will no longer be stuck on the loading screen when launched

Thank you to all the beta testers and others who shared feedback and reported bugs!

2 Likes

Hey folks,

Some of you have been experiencing an issue with the mobile app where pushing location to the scooter doesn’t work. We’ll release an update shortly to the Ather app for iOS and Android (3.3.0) that fixes this bug.

Do update the app on your phone to the latest version

5 Likes

Hey folks,

We’re rolling out some notifications on the Ather App! Now you’ll get alerted when your vehicle’s charge is low, and when charging has completed.

Low charge notifications

Get notified when your vehicle charge is below 40% at 9 PM. Low charge notifications will ensure you don’t forget to plug your scooter in at night for a hassle free commute the next day.

100% charged notifications

While it is recommended and safe to leave your vehicle charging overnight, a lot of you have been asking for a notification when charging is complete, whether you want to just unplug your scooter at home or get notified when you’re using an Ather Grid point. Now, you’ll get a notification on the Ather App when your vehicle charge is 100%

You’ll start getting these notifications over the next few weeks as it gets rolled out to all users in a phased manner. No App or OTA update necessary, but do make sure you have the latest version of the App installed (3.3.0).

3 Likes

The much awaited Dark Theme is here

Hey @Ather_Owner ,

We’re excited to roll out the next OTA update for your Ather 450. A lot of owners have been annoyed by the brightness of the dashboard while riding at night. The much awaited “Dark Theme” is being rolled out as part of the this update (4.2.0). We’ll be deploying this update in stages, so you’ll receive this update over the next few days.

What’s new?

Dark theme

The dark theme reduces the white light from the dashboard and makes it easy on your eyes when riding at night, allowing you to experience a more comfortable, distraction-free ride.

Dark-Theme

As a bonus feature, we’re also introducing automatic toggle between the light and dark mode. Set your theme to “Auto” and the dashboard will be in light mode between 6AM to 6PM, and in dark mode from 6PM to 6AM.

Ride mode persistence

The ride mode you were last using before shutting down or restarting the scooter will be remembered automatically when you boot up.

More responsiveness

We’ve improved the keyboard as well, so now you’ll have a better experience when typing in your destination to use the onboard navigation.

Bug fixes

We’ve squashed a few bugs in this update as well:

  • Fixes for incorrect location being displayed. No more cross-country tours for your Ather 450 when parked.
  • Unresponsive dashboard in a few unique cases
  • Critical bug fixes through a motor firmware update.

For this update, we also had a handful of Ather owners experience the feature searly to share their feedback. See what they like about the new Dark theme here: https://forum.atherenergy.com/t/4-2-0-ota-early-users-start-here/

6 Likes

Hey @Ather_Owner,

We’ve released the Android version of our next app update v3.3.3 to Play Store. Here’s what the update carries:

  • In-app reminder notification for Ather One renewal
  • Back-end changes and bug fixes.

In addition, the iOS version will have a provision for sign-in with an Apple ID, as mandated by Apple. Since this is currently being tested, we’ll release the iOS version to App Store in a few days. Android users can update their Ather app now!

Update: iOS app version 3.3.3 has been rolled out. Do update to the latest version as soon as possible.

7 Likes

Hey Ather Owner,

We are rolling out a patch OTA 4.2.2 for all scooters on the road, with bug fixes and improvements to optimise for slower networks. It’s being rolled out in batches and your scooter will automatically download and install it when plugged in overnight.

Here’s what’s changed:

  • Tweaks to make onboard navigation smooth when using 2G networks
  • Fix for navigation search issue
  • Other bug fixes and improvements
3 Likes

Hey @Ather_Owner ,

We’re rolling out a new app update (3.5.4) for iOS and Android. We had released a version (3.5.2) to beta users a few weeks back, and we’ve fixed the bugs and issues reported hence.

What’s changed in this version:

New Forum tab

The forum is now a separate tab on the home screen of the app, to make it easier for owners to access the Ather Community from the app.

Share Google Maps Links to your scooter

drag-drop-file-0-2

One of our most requested features. When you get a Google Maps link on WhatsApp, Messenger, SMS or other apps, you can share the location directly to the Ather App.which can then be pushed to the vehicle to start navigation.

Navigation reminders

While most of us have been working from home, we might be getting back to work soon. And if you’re heading back to work, you’ll now get a prompt at 8AM and 5PM to remind you to push the location to your scooter for navigation.

And a bunch of bug fixes and improvements.

The update has been rolled out from our side, there might be a delay of a few hours, before you’re able to see on the Google Play Store or Apple App Store.

8 Likes