The COVID update
All of us are aware of the current situation in the country, and going through our own personal battles during this time. As many cities go into lockdown, we’re sharing an update on what you can expect for the next few weeks:
Servicing and Deliveries
Since restrictions are being imposed across cities, deliveries and servicing is affected. If you have a delivery scheduled in the next few days, our team will reach out to you regarding the next steps, if not already.
Servicing and Road-Side assistance would be available in a limited capacity, depending on local conditions.
To ensure you, and our staff are safe, timelines for vehicle servicing might take longer than usual. We urge you to avoid any non-essential servicing, and hold off till the situation eases up a bit.
We understand that your usage of the scooter and hence the Ather Service and Connect packs would drastically reduce. If you’re currently subscribed to any of the plans or are on a grace period, (Ather Service/Connect, Lite/Pro) we’ll be extending your subscription by a month.
You’ll see this reflected in your subscription status directly on app.atherenergy.com over the next few weeks.
The Ather Community
During these difficult times, electric vehicles and tech will probably not be on anyone’s mind. As an organisation we’re doing our best to assist those who are volunteering their time to help people in need.
At the same time, if you’re someone who needs help or if you can offer your help, do post in the community, and we’ll do our best to help you out.
We urge everyone to stay at home, and take sufficient precautions, to ensure we beat this wave of the COVID-19 pandemic.