Internal updates - Ather 450X & 450 Plus

Hey @Mumbai and @Pune,

We spoke to a few of the authorities involved with the Maharashtra State EV Policy. Here’s the guidance they provided and the steps that you can use to claim a subsidy for your purchase of the Ather 450X or 450 Plus.

On Road tax and registration fee waiver:

The Maharashtra Government has offered a 50% waiver on yearly road tax. The government is charging road tax on an annual basis in anticipation of a new EV Policy rollout soon.

  • The road tax for regular vehicles is INR 800/year. However, due to the 50% waiver, Ather owners would have to pay INR 400 per year.
  • The registration fee of INR 300 remains as is.
  • The Govt. is yet to provide clarity on what happens from the second year on. We expect this to be in line with the state’s EV policy. As we get more clarity we’ll keep you folks posted

On subsidy:

There is a webpage on the Maharashtra Government website, which isn’t working and has been confirmed by the officials. For now, the entire process is offline and is administered by the government.

Here’s the process:

  • There’s an application form that has to be filled by an Ather Owner in Maharashtra, along with a few documents post-purchase of the vehicle. Please see the list of documents below.
  • These forms have to be sent by post to “Directorate of Industries, New Administrative Building, 2nd Floor, Madam Cama Road, HutatmaRajguruChouk, Opp Manatralaya, Mumbai 400032”.
  • The processing time as clarified by the officials is around 2 months under normal circumstances.
  • Once the process is complete, the subsidy amount would be directly transferred to your bank account.

Some conditions if you’re availing subsidy:

  • The subsidy would be applicable only for one vehicle per individual
  • The vehicle cannot be sold outside of Maharashtra for a period of 5 years. The RTOs in Maharashtra would not be issuing NOCs required for transfer of sale outside of the state in the first 5 years of ownership.

Note:

The steps to claim subsidy are based on our interactions with government officials. The subsidy process and claims would be between the Government and the individual, and Ather Energy or the retail partner won’t be able to help you move along the process.

List of documents required:

  • Application form
  • Copy of Owner’s PAN / Aadhaar card
  • Vehicle invoice
  • Vehicle RC Copy
  • Copy of RTO registration certificate
  • Canceled cheque
  • Customer Undertaking (on company letterhead in case of company purchase)
  • Two Stamp Receipt: Revenue stamp along with a signature

We’re working on making these available through our retail partners as well as digital copies that you can print out without needing to visit again. Will update here once we get a link to share.

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Hey folks!

It’s been a busy time for our Ather Grid team as they’re installing new charging points in different cities, here are a few updates for @Kochi, @Pune and @Hyderabad!

Hyderabad:

Sarath City Capital Mall, Kondapur

Chai Kahani, Sainikpuri

Kochi

Centre Square Mall

Jogo Infinite

French Toast, Panampilly Nagar

FrenchToast

French Toast, Kacheripady

Pune

Subway, Aundh

Subway, Paud Road

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Hey @Hyderabad,

We’re glad to share that the Telangana Government has officially implemented the road tax waiver for the Ather 450X and Ather 450 Plus. If you were holding off for the waiver, you will now be able to own an Ather at about Rs. 7000 lower!

We have confirmation that the waiver has been implemented on-ground and will reflect when you register your scooter. We’re making appropriate changes across the website and other touchpoints to reflect this.

Now that the Telangana govt has taken concrete steps to encourage faster adoption of EVs, we hope to see many more states follow suit in the near future.

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Last week, we opened the doors to our first experience center in Gujarat, with our retail partner Kataria Group.

Our owners rode down from different parts of the city to mark the occasion and to welcome a bunch of enthusiasts into the newly opened Ather Space. Now that Ahmedabad has a new landmark, drop by if you haven’t already!

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A glimpse into the new Hosur factory :smile:

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Hey @450X-Owner,

The next patch OTA update (10.0.3) is completing testing and will be moved to early access this week. The release fixes a lot of the bugs and niggles reported on the dashboard, along with some improvements as well. Overall, this is a stability release, looking to make the dashboard experience much better.

Some key fixes:

  • Fixes recent locations not showing up
  • Reduce the volume of indicators and boot up sound
  • Fixes dashboard freezing, display turning on even when is key off and improves the performance

We’re looking to get bug reports, suggestions, and feedback on this release, so please sign up only if you’re willing to spend some time trying out the fixes and sharing your feedback.

Sign up here:

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Update on Bluetooth Features

Edit: Sign up link here: Internal updates - Ather 450X & 450 Plus

Hey @450X-Owner,

We will start rolling out a beta version of the Bluetooth Music & Calls feature to a select set of owners starting next week.

We have been testing the feature internally over the last couple of weeks. Unlike other releases, Bluetooth support on the dashboard requires some changes to the Ather App for Android, for the pairing process. This brings in many more scenarios to test for, and we want to make sure that we’ve covered the devices that you folks are using. While our testing team is taking care of that, we would also like your feedback on the features rolled out, and any corner cases that you might face.

In the coming weeks, the stable release will be rolled out to all Ather 450X owners. This will also include an update on your app. Bluetooth Music & Call feature update on the app will be available for both Android and iOS users.

In addition, we have been working on a fresh new look for the Ather mobile app. Android users will get to experience this new UI along with the Bluetooth update. A revamped UI for iOS users will be rolled out a little later.

Note:

Bluetooth features do not require you to be on any Connect subscription plans, and you’ll be able to install the update and use the features regardless of your subscription status.

Here’s a sneak peek:

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Hey folks!

You can now renew, purchase or upgrade Ather Subscription plans using your unlocked referral credits. Head over to the referral hub at https://app.atherenergy.com/user/referral to see how many credits have been accrued in your account. You’ll be able to use the unlocked credits to renew Ather Service & Connect.

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Hey @450X_Owner,

We’ll start rolling out a beta version of the next OTA update over the next few weeks, which enables Bluetooth connectivity between your smartphone and your Ather 450X dashboard. We’re doing a beta release of these features to get your feedback early and catch a few bugs along the way.

This beta update contains two parts:

  • OTA update (10.1.0) on your dashboard
  • Mobile App update

With this update, your smartphone can now be paired with the Ather 450X dashboard, to enable music and call controls.

Sign up here

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Important update

As some of you might be aware, there has been an issue with OTPs being delayed or not received in some cases. Unfortunately, a part of our delivery process - the FAME verification step requires an OTP to be shared before delivery and is impacted as well. We are suspending deliveries in Bengaluru for the next few days and will resume once the situation eases up.

If you have a scheduled delivery in Bengaluru, our team will reach out to you with next steps.

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Continuing from the last two updates:

Hey folks,

We’ve started rolling out the beta version of the Bluetooth OTA update, starting today in small batches. The rollout will happen in batches so that we can closely monitor the feedback before releasing it to larger groups.

Today, a small set of 450X owners with iPhones will get the update, those of you getting it have been added to the early access group. As and when we are able to accommodate more into this group, we’ll keep adding members and rolling out the beta version.

We will release to all 450X owners, end March to mid-April, after fixing any critical issues that come out of the beta.

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Deliveries begin in Coimbatore!

Hey folks!

We kicked off deliveries in Coimbatore yesterday, making this the 8th city where we’re now delivering in! A whole bunch of excited 450X owners warped out with their scooters, and we’d love to see more Ather scooters zooming around the city!

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Hey @Delhi-NCR!

We spoke to a ton of potential retail partners in Delhi over the past few months without finding the right one (frankly Ravneet hasn’t spent this much time in Delhi since his college days). Ultimately, we had to make a choice: keep searching for the right Delhi partner or risk pissing off all of you early pre-order folks in Delhi NCR. So, we’re kickstarting operations in Delhi by setting up the first Experience Center in the capital ourselves.

While we expect the Ather Space and full-fledged operations to start in the next couple of months, we’re fast-tracking full payments and some deliveries in New Delhi!

We’ll be making a batch of 30 scooters available in Delhi, shipped from Bangalore, for our early enthusiasts. And If you’re worried about losing out on that sweet sweet EV subsidy in Delhi, don’t fret. You can get your hands on them at the Delhi on-road prices, with us bearing the subsidy amount.

What are you waiting for? If you have an active pre-order in Delhi, you can complete your payment and get ready for delivery by following the steps in the email we just sent out to a bunch of you!

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Hey folks!

Sharing an update on Bluetooth, we’ve been getting good feedback about the features from iOS users. They’ve been using it over the last few days! Yesterday we rolled out the update to another set of Android users, along with a beta build of the new app, and expect the testers to share feedback over the next few days.

We’re constantly adding more people into the beta test as and when we can accomodate them, so if you’ve signed up for the beta but not yet got the update, stay tuned over the next few days.

For those of you waiting for the stable release, the beta builds look promising and we’ll share more accurate timelines of a full release soon.

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Hey @450X-Owner ,

As a company, we’ve had to make a few sudden, last-minute turns over the course of the past year which we’ve handled pretty successfully. Unfortunately, your turns on the Ather scooters haven’t been quite as smooth. (Yes, we’re talking about the auto indicator cut off on the Ather 450X here)

As a company, we’ve always been focused on the littlest of details that help elevate the entire experience of owning and riding an Ather. We designed the auto-indicator cut-off feature to make riding in the city a little bit easier, but our implementation hasn’t been perfect.

As a short-term resolution, we plan to roll-out an option to turn off this feature, bundled with the Bluetooth OTA update. Meanwhile, we will continue to work on improving the auto-indicator cut-off feature based on the feedback from the community.

The Bluetooth OTA update (10.1.0) will start rolling out to all Ather 450X owners starting the end of March and will be completed by mid-April. We are currently running a beta program with some 450X enthusiasts which will enable us to fix any bugs reported.

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