I repeat…I have done the paperwork and also paid in full before lockdown !! The only communication I got was a call saying I was eligible for Fame subsidy. Other than that…ZERO !!
I don’t think posting anything here matters as well. ZERO response so far !! It’s just a wailing wall !!
Team Ather definitely knows how to test your patience. I know putting this up here does no difference. @abhishek.balaji@tarun you guys need to work on delivering scooters on time first and then open showrooms across India. The registration of my bike is pending for close to 2 weeks now. The CS team has been giving me false data regarding the date of registration. Whenever I call them they say they are trying to connect with the registration team and they are not reachable. This all started back on 22nd June 2021 when I signed my papers and the executive at Indiranagar experience centre told me that I’ll get my scooter by Monday(28th June). I sold my then existing bike thinking I wouldn’t have space in my garage to park the 2 vehicles. And today I am writing this as soon as I got off the phone with the CS team and they’ve just informed me that the registration will only happen next Wednesday(7th July). I am spending money on cabs and autos. @abhishek.balaji I really feel that there has to be some sort of connection between your teams. The RTO team never seem to pick up a call from your CS team. This has been happening for the past 2 weeks. My friend bought a Bajaj Chetak. HE BOOKED THE SCOOTER AFTER ME DURING LOCKDOWN AND GOT IT LAST WEEK WITH THE FAME REINVOICING AND EVERYTHING. I am pretty sure they are also understaffed due to the pandemic but at least are doing their job.
I understand, in your position I’d be frustrated too. Just explaining where things are stuck right now, so you get the context as well. We do have your best interests in mind, hence the effort taken to ensure you get the new subsidy benefits.
If you’re okay forgoing the new subsidy, you can reach out to the team and they’ll help you out.
I am sure you will get your delivery in a couple of weeks, please wait if you can as the it’s a really good product,they have their set of problems due to the lockdown and the new fame-2 revision,just give them a week’s time and then decide.
This post is giving me anxiety now… I am kicking myself for not having read this post before making full payment and ordering I’ll probably wait for a day or two and if I see no progress then I’ll have to check on ways to cancel the order and get the refund.
I don’t mind them being a bit late, due to lockdown and stuff I can understand the delays but what I see here is sheer incompetence by Ather support and lack of transparency of how they are handling it. They look like a very lazy company unfortunately