Last week, we opened the doors to our first experience center in Gujarat, with our retail partner Kataria Group.
Our owners rode down from different parts of the city to mark the occasion and to welcome a bunch of enthusiasts into the newly opened Ather Space. Now that Ahmedabad has a new landmark, drop by if you haven’t already!
The next patch OTA update (10.0.3) is completing testing and will be moved to early access this week. The release fixes a lot of the bugs and niggles reported on the dashboard, along with some improvements as well. Overall, this is a stability release, looking to make the dashboard experience much better.
Some key fixes:
Fixes recent locations not showing up
Reduce the volume of indicators and boot up sound
Fixes dashboard freezing, display turning on even when is key off and improves the performance
We’re looking to get bug reports, suggestions, and feedback on this release, so please sign up only if you’re willing to spend some time trying out the fixes and sharing your feedback.
We will start rolling out a beta version of the Bluetooth Music & Calls feature to a select set of owners starting next week.
We have been testing the feature internally over the last couple of weeks. Unlike other releases, Bluetooth support on the dashboard requires some changes to the Ather App for Android, for the pairing process. This brings in many more scenarios to test for, and we want to make sure that we’ve covered the devices that you folks are using. While our testing team is taking care of that, we would also like your feedback on the features rolled out, and any corner cases that you might face.
In the coming weeks, the stable release will be rolled out to all Ather 450X owners. This will also include an update on your app. Bluetooth Music & Call feature update on the app will be available for both Android and iOS users.
In addition, we have been working on a fresh new look for the Ather mobile app. Android users will get to experience this new UI along with the Bluetooth update. A revamped UI for iOS users will be rolled out a little later.
Bluetooth features do not require you to be on any Connect subscription plans, and you’ll be able to install the update and use the features regardless of your subscription status.
You can now renew, purchase or upgrade Ather Subscription plans using your unlocked referral credits. Head over to the referral hub at https://app.atherenergy.com/user/referral to see how many credits have been accrued in your account. You’ll be able to use the unlocked credits to renew Ather Service & Connect.
As some of you might be aware, there has been an issue with OTPs being delayed or not received in some cases. Unfortunately, a part of our delivery process - the FAME verification step requires an OTP to be shared before delivery and is impacted as well. We are suspending deliveries in Bengaluru for the next few days and will resume once the situation eases up.
If you have a scheduled delivery in Bengaluru, our team will reach out to you with next steps.
We’ve started rolling out the beta version of the Bluetooth OTA update, starting today in small batches. The rollout will happen in batches so that we can closely monitor the feedback before releasing it to larger groups.
Today, a small set of 450X owners with iPhones will get the update, those of you getting it have been added to the early access group. As and when we are able to accommodate more into this group, we’ll keep adding members and rolling out the beta version.
We will release to all 450X owners, end March to mid-April, after fixing any critical issues that come out of the beta.
We kicked off deliveries in Coimbatore yesterday, making this the 8th city where we’re now delivering in! A whole bunch of excited 450X owners warped out with their scooters, and we’d love to see more Ather scooters zooming around the city!
We spoke to a ton of potential retail partners in Delhi over the past few months without finding the right one (frankly Ravneet hasn’t spent this much time in Delhi since his college days). Ultimately, we had to make a choice: keep searching for the right Delhi partner or risk pissing off all of you early pre-order folks in Delhi NCR. So, we’re kickstarting operations in Delhi by setting up the first Experience Center in the capital ourselves.
While we expect the Ather Space and full-fledged operations to start in the next couple of months, we’re fast-tracking full payments and some deliveries in New Delhi!
We’ll be making a batch of 30 scooters available in Delhi, shipped from Bangalore, for our early enthusiasts. And If you’re worried about losing out on that sweet sweet EV subsidy in Delhi, don’t fret. You can get your hands on them at the Delhi on-road prices, with us bearing the subsidy amount.
What are you waiting for? If you have an active pre-order in Delhi, you can complete your payment and get ready for delivery by following the steps in the email we just sent out to a bunch of you!
Sharing an update on Bluetooth, we’ve been getting good feedback about the features from iOS users. They’ve been using it over the last few days! Yesterday we rolled out the update to another set of Android users, along with a beta build of the new app, and expect the testers to share feedback over the next few days.
We’re constantly adding more people into the beta test as and when we can accomodate them, so if you’ve signed up for the beta but not yet got the update, stay tuned over the next few days.
For those of you waiting for the stable release, the beta builds look promising and we’ll share more accurate timelines of a full release soon.
As a company, we’ve had to make a few sudden, last-minute turns over the course of the past year which we’ve handled pretty successfully. Unfortunately, your turns on the Ather scooters haven’t been quite as smooth. (Yes, we’re talking about the auto indicator cut off on the Ather 450X here)
As a company, we’ve always been focused on the littlest of details that help elevate the entire experience of owning and riding an Ather. We designed the auto-indicator cut-off feature to make riding in the city a little bit easier, but our implementation hasn’t been perfect.
As a short-term resolution, we plan to roll-out an option to turn off this feature, bundled with the Bluetooth OTA update. Meanwhile, we will continue to work on improving the auto-indicator cut-off feature based on the feedback from the community.
The Bluetooth OTA update (10.1.0) will start rolling out to all Ather 450X owners starting the end of March and will be completed by mid-April. We are currently running a beta program with some 450X enthusiasts which will enable us to fix any bugs reported.
We hit some roadblocks with our operations starting in the city, and unfortunately, our search for the right retail partner continues. We know this will bring disappointment to our enthusiastic community here, but we are working on identifying an on-boarding a new partner soon and will communicate here as things are more clear.
We’re aware of the sync issues between the App and the scooter. Thanks to all of you reporting it, we’ve been debugging it and are working with our network provider to get this issue resolved ASAP. We’ll keep you posted when we have an update.