My order number is 15149 and i have booked the vehicle on 27th of August. During the booking process it was clearly mentioned that installation charges are waived and it was striked off in the vehicle cost break up.
Then comes the announcement of ather dot on 30th August and post which it says it needs to paid by customer, which is unfair as when we booked this cost was not included.
Request ather team to waive of the installation fees till the announcement of ather dot of August 30th.
Looking forward to hear from you. Thank you.
Ather team’s Reply
I understand where you’re coming from, but with the switch over to Dot, the installation charges were introduced. When pre ordering/booking, the final price, charges and specifications are always what you see when you make the full payment. This is to ensure that neither you nor the brand are adversely impacted by changes in pricing/specifications.
In case of the Dot charges waiver, since we had announced that we’d be charging for full payments in October, and the delay was from our side, we waived it off.
I am not sure this overnight policy change should called as unethical practice of business or not. But it is evident from the soar in dissatisfaction level on the Ather forum that it certainly resulted in loosing the brand value of Ather & its policies & its business & its people in my mind and with many people who expected Ather was a very different.
Anyway, this kinda overnight business decisions resulting in dissatisfaction of prospective customers and impacting their decisions is not good sign of good business.
Hi my order I’d is 14813 .
When is the payment window opening?
Also I booked in Aug 16th and it said the installation of charger its free.
Now in am getting to know that we need to pay for it.
Don’t you think it’s a little unfair.
When I booked it was not advertised for dot charger yet.
Technically the charger should be free.
I need your reply for this my order ID is 15578
And I booked it on 9th september as u can see exactly 2 months 1 day from now
During that time it was not the dot charger
So I taught it was mentioned that the dot installation charges will be waived off for people who ordered during September 2019
Y is it that 1475 - 14791 has to pay for it
That means even I have to pay for the dot installation
Dot was not there when I preordered
Y should I pay extra for it
It’s unfair
I need your reply
It goes like this, Rs. 1,13,715 - Rs. 5000 (booking amount) = Rs.108,715. The original amount Rs. 113715 already includes insurance amount of Rs. 5778. See the break-up on their website.
I am not sure why need to pay for insurance separately once again when this amount was already part of the remaining payment. Can anyone from Ather finance team help answers this confusion?
Hey, you’re right. When pre-ordering, the 450 was bundled with the Point. The changeover to the Dot was announced back in August to start with full payments happening from October onward.
Insurance cannot be sold by Ather directly, so you’ll have to buy it as a separate transaction. Go ahead and click on ‘Proceed’ to see the final amount you’ll pay + there would be an option to purchase insurance through a third party.
The thing is customers who have pre-booked do NOT know the delivery batch system you guys follow internally. In fact customers do not care for that as it is very confusing. All we know is ORDER ID and ORDER DATE. Hence, It is very simple, the customers who have booked vehicle before the launch of DOT charger should get waiver on installation along with 20m cable as promised earlier and the one who booked post launch of DOT should pay for installation.
So, I have pre-booked 450 on August 11, 2019 which is definitely before the launch of DOT home charger. Hope I get this DOT charger free of cost & installed as promised with 20m cable included. Else, I am happy with old home charging point which in fact was good looking than this hideous looking new DOT charger!
hi @abhishek.balaji could you please clear the air around the installation charges? I did speak to ather customer care but the guy whom I spoke to was clueless about this. My order id is 14573 and had ordered it on Aug 9th. FYI I’ve already paid for the installation charges since I didn’t want further delay.
I understand your frustration with the installation charges, but as mentioned earlier, the Dot installation would be free only for the batch of Order IDs mentioned here. We had communicated the change in installation charges on the forum and through emails as well.
Standard installation for the Dot includes testing, commissioning, 5m of cabling, conduit fill & labor charge.
The final pricing, specifications and any promotions are what you see when making the full payment.
This is not right
But yes u may say that the dot was introduced
At the time of August but it was still not launched and
We did the preorder when the dot was not officially out as a home charger neither at the website or at the store
Secondly no one told me about the dot going to be a charged for installation unless and until it was officially live
So how does it make justice to the preorders done even before all of this
Because at the time of my preorder at the experience center I was promised it’s all free of cost
Only if they use extra cable it will cost you having that in mind I have proceeded
And yes ather customer care is always clueless about anything we ask
Even the experience center
I really don’t know who to contact who to ask any query
Till date none of the officials have replied to any of my post @abhishek.balaji
I believe consumer court is the answer for all these queries if Ather do not waive off installation charges for the Orders placed before launch of DOT charger!
I am not sure why they have customer care in place. I have called them several times for many queries. Only answer I get is WAIT. Basically it is a useless system, where not a single representative has any clue about whats going on in their company nor answers any queries with complete closure. Ather customer care is there just to console customers on late deliveries thats all. Why waste money on that useless customer care, better shutdown that customer care and save some money!
I repeat here again, I demand installation should be free for my order as DOT charger was not launched during my booking and original **POD charger (along with free installation with 20m cable) was one of the main reason for my order **. I am not interested in this new hideous looking DOT charger. Now you cannot change the policy overnight and impose charges for things which was not discussed during booking. This is clear violation of business terms & unethical practice. I am not sure how many hidden prices are there in upcoming process. Likewise, insurance was big surprise! Why don’t you just behave like a normal vehicle dealers & focus on smooth delivery & customer satisfaction.
What is the guarantee you will not change the prices & practices until the delivery of vehicle and there after for the services. This is highly not acceptable. Better I CANCEL this order and move on!
True! When they say it’s unfair to charge customers for installation for sep deliveries, how’s it fair to charge customers for other deliveries? This is beyond me, I’m unable to comprehend this also they charge 2% for if you pay by card and they don’t have explanation for this also.
How that justifies for my order which was on Aug 11, 2019 (Order ID 14657) ? DOT charger was not even launched or discussed or had no clue when I was booking my order and Ather has no right to charge for its installation when POD charger & its installation was included in the original offering!
I am holding off my payment and demand free installation for my order!
Ather should drop this price discrimination policy and waive-off on installation charges for all who have ordered before launch of DOT charger!
I am not going to pay extra money for removing a component out of vehicle and putting that on a DOT charger! That is your business decision not me. I am still OK if you provide me old POD charger with AC-to-DC converter on the vehicle, I am happy to carry 5kg additional weight on the vehicle!
As this post was moved by admin, FYI this reply was in response to comment by Hemant on waiving off few orders and charging few orders!
Ather Dot is our new home charging point. The change comes from two factors: one, improving the overall ride dynamics of the scooter and two, incorporating the feedback from our first batch of owners, who had some valuable comments on the installation experience. You can know more about this change here:
Like any other manufacturer, such product evolution/changes/upgrades are inevitable for us. These are triggered either by customer needs or technological advancements. In such instances we make sure that you are aware of the change well in advance and well before you pay any non-refundable amount to confirm your pre-order.
Additionally, in this particular case of Ather Dot, we have also made the installation process much easier so that you can get it installed through any local electrician. Paid installation through Ather is optional.
" We are waiving off the installation charges for owners who were in the original Sep’19 batch in Bengaluru. All owners from this batch who’ve already paid, don’t worry. We’ll refund the amount."
I had ordered my Vehicle on August 8 2019 and received a Email regarding Ather Dot on 30th August 2019.
If at all I had received a mail regarding the same before the pre-order I would have paid the installation charges. Asking for extra money after going through all the details and pre-order is not a good practice in my opinion.
I had to pay the installation charges in-order to complete the payment.
I would like to know where I can apply and get the refund!
Called the customer care, They are telling that this is applicable only til Order ID 14400. It has been mentioned nowhere that there was a limit of Order ID like this (Please quote if available). If there is no intimation as such, I am entitled to get the refund for Ather Dot.
also they charge 2% for if you pay by card and they don’t have explanation for this also.