Internal Updates

@PreOrder_and_Owners

Deliveries picking up pace.

After a brief slow down earlier, our deliveries have been steadily picking up pace. Nearly 200 applications are already in the RTO and over the next 2-3 days, we should be able to reach out to this set of owners and schedule their deliveries too. We are delivering more than 50 scooters tomorrow and hope to continue this trend in the coming days. In fact, we have 20 scooters waiting to be taken home but we haven’t been able to reach their owners :slight_smile:

Having ironed out the delivery process, we are now opening up the next batch of orders today to complete their payments. Over the next couple of days, all consumers with a delivery timeline of August - October should get access to complete their payment. We will begin delivering these 450s by the end of this month and early July. Thankfully, we have sufficient vehicles and hopefully a much stronger process.

Production update:

To comply with FAME 2 certain parts need to localised by the end of June. As an effect of that, our production will pause for a few days in July as we make this transition. Another reason to open up the full payment option and ensure that nearly all our owners are able to take their Ather 450s home, without any further delay.

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Hey Guys,

On the back of massive inventory & now stabilized internal processes, we have opened full payment for all.

Our production will pause in July to make a transition for FAME 2 compliance, without which we can’t pass on the subsidy to you. Invoicing will get delayed on account of this & so will delivery.

We want to make sure that all our @PreOrder customers get the Ather 450 at the earliest, without any delays. Hence for all payments completed on or before June 27th the scooter will be delivered by early July. Please complete the process online, to get your 450 before production pauses. :slight_smile:

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Hey Guys,

As communicated in our previous post, we have closed the full payment window from today.

Production will take a brief pause from 1st, July 2019 to make couple of part transitions so as to comply for the FAME 2 subsidy scheme. In the meantime our focus will continue to process and deliver the existing orders in the estimated timeline. All full payment orders completed till last night will get processed.
Please note that in instances where full payments haven’t been completed till last night or have failed to initiate the loan/lease process, the delivery could get pushed to August-September 2019. On-time deliveries for Bengaluru is on priority and will be our focus before we move to new cities.

We hope everyone who has been eagerly waiting to get their hands on the Ather 450 have been covered & will ride home one in the coming weeks. And for our future owners, we are putting all our efforts to make a swift production transition and start deliveries soon.

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For Ather Owners,

We’ve noted that the trip cards on the Ride Statistics section of the app are not appearing. We have escalated this internally and our team is on it to find a fix.

We wish to clarify that it’s not directly related to the new app update. Nevertheless, this shouldn’t have happened anyway!

The next time you face any such issue, don’t even wait for us to reply on the forum. Just report it through the new channel on the app, and a ticket will get generated and tracked.

Regards,
Team Ather

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Hey Everyone!

On account of the GST on EVs getting lowered from 12% to 5%, the price of the 450 goes down.

The prices are as follows:

Bengaluru

Old Price
Rs 1,22,647 (On-road)

New Price
Rs. 1,13,715 (On-road)

Chennai

Old Price
Rs. 1,31,683 (On-road)

New Price:
Rs. 1,22,224 (On-road)

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Meet Ather Dot™

We are introducing a new Home Charging Point today, the Ather Dot

We have been working with our existing owners in the last one year to make improvements to the Ather 450. One of these was to take the vehicle’s charger off-board as helps in improving the scooter’s weight distribution, ride dynamics and EMI/EMC without a drastic change in the charging performance. Introduction of Ather Dot will see these changes come into effect on board the Ather 450.

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More about Ather Dot

Ather Dot is smaller, lighter, and its dove grey colour blends well with the environment, so no drawing unnecessary attention. Its functionality remains more or less the same, however, the charging time has gone up a little.

0-80% - 4hrs 30mins
0-100% - 5hr 15min

The charging patterns tell us that most of the Ather 450 owners from Bengaluru charge either overnight or during the day at their workplace. So, this slight spike in the charging time shouldn’t really make much of a difference. The charging time at Ather Grid remains the same.

Any change in the portable charger?
Yes, the portable charger has become slightly bigger because now it houses the charging unit that has moved off board the scooter.

This change will be effective for all owners in Chennai. In Bengaluru, this change will be effective for all future owners who will complete their purchase from October 2019.

Installing The Dot

Ather Dot can be installed by any trained electrician, as it comes with a detailed step-by-step installation guide. However, for all of you who would still want Ather to install it, we would be happy to do it at a small installation fee of ₹1,800 incl. of GST. The standard installation will include 5m cable, conduit fill & labour charge. Everything over and above the standard inclusions will be charged as per the non-standard installation rate card.

For Chennai:
All customers who pre-ordererd the 450 in the 1st and 2nd batch of deliveries (Sept and Nov-Dec '19), the standard installation is on us. Charges would be applicable only for non-standard installation.

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Hey Everyone!

Some of you must be wondering why we haven’t opened up your payment window. So, we just wanted to let you know that our end-of-line quality folks have detected an issue and vehicle deliveries have been halted for now. We will resume deliveries in about 7-10 days. Seems like the delivery timelines for some customers in Bengaluru and Chennai might shift a little - the same has been communicated to this bunch via email. We are trying to resolve this soon so that we can resume deliveries as early as possible.

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Hey Everyone!

We launched the Ather 450 and Ather 340 last year. However, most of our customers have preferred to own an Ather 450 for its great product offering - maximum specifications, maximum performance and an exhilarating ride experience.

A year & 3 months later and after launching in two markets, Ather 340 contributes barely 2% to our orders in Bengaluru and less than 1% in Chennai. This is a clear reaffirmation of our belief that our customers value super experience. Additionally, with a GST reduction from 12% to 5% on electric vehicles and an increased FAME 2 subsidy of Rs. 27,000, the Ather 450 is an even more attractive proposition.


Considering the comparatively low demand for 340 and a clear consumer preference for the Ather 450, we would like to reassign all our focus on Ather 450 and future products. The Ather 340 will be discontinued with immediate effect starting today.

All our future owners who have pre-ordered an Ather 340 will have the option to upgrade to the Ather 450 by paying the difference.

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Our deliveries have resumed!

The end-of-line quality issue that was observed last week and led to a brief halt in our production has been addressed and we are all set to resume deliveries. To begin with, we’ll prioritise the deliveries of those Bengaluru folks who’ve already made their full payments. Goes without saying that as the production ramps up, we plan to make up for the time we’ve lost. Stay tuned for more updates.

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Hey Everyone!

We have an upside on the charging time for the new Ather Dot! Over the last few weeks, we have been extensively testing the Ather Dot in real world conditions. The revised charging times for charging the vehicle with the Ather Dot are:

0-80% - 3 Hours 25 minutes
0-100% - 5 Hours 30 minutes

These times are based on charging at an ambient temperature of 25℃, and may marginally increase or decrease with the ambient temperature.

These specifications will also be updated on the website soon.

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Chennai Deliveries

Hey folks!

The first set of Ather 450s are all set to hit the roads of Chennai, with deliveries kicking off this Saturday! Over the next week, many more customers in Chennai will be getting their hands on a 450. Keep an eye out for the delivery information in your inbox :slight_smile:

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Ather Dot - the new home charger, now in Bengaluru!

Hey everyone!

Our new, lighter & easy-to-install home charger - Ather Dot, is now live in Bengaluru. All the folks who have made, or will be making, their full payment in October will get the Ather Dot. Know more about the Ather Dot below:

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Unfair fare affair :slight_smile:

Hey everyone, a few of you have expressed your disappointment on the need to pay for the Ather Dot installation charges. You are right. It’s totally unfair for you to pay extra because of a deviation at our end and it was never our intent to keep it that way. It was a miss and before we jumped in and said “we agree”, we wanted to make sure that we did the background work of updating the portal, communication, refunds etc.

Now that it’s taken care of, here’s the good news:

We are waiving off the installation charges for owners who were in the original Sep’19 batch in Bengaluru. All owners from this batch who’ve already paid, don’t worry. We’ll refund the amount.

Please note that If you fall in this batch and want to avail this waiver, you need to make the full payment before the end of your full-payment window timeline specified in the payment intimation mail. In case the payment is made after the closure of the original payment window as specified in the mail, the installation may be chargeable.

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Hey everyone!
We delivered the first batch of Ather 450s in Chennai, with a special delivery event at our Ather Space in Wallace Garden, Nungambakkam

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Mobile app update

A new version of the app (2.9.4) will be released shortly and will roll out on the Play Store and App Store in a day or two. It carries bug fixes and some minor user interface enhancements.

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There have been announcements by internet service providers about phasing out 3G technology, which has led to speculation and anxiety amongst our current and prospective customers. More specifically, however, our internet service provider Vodafone India has neither begun switching off 3G anywhere nor announced any timeline. We are in regular conversation with Vodafone, and are keeping a close eye on this. In any case, connectivity is an integral part of the Ather 450 experience, and to this end, we are committed to finding a solution before the sunset of 3G by Vodafone in India. We will keep you posted.

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We’ve noted that in exceptional cases, few of our owners have faced a problem of minor discoloration of the dashboard screen on very high exposure to sunlight.

As a proactive measure, we’ll fit a protective film on the screen of all the affected Ather 450s the next time they are up for periodic service.

Don’t worry, the cost is all on us :slightly_smiling_face: We would appreciate if you don’t raise a service request just for this. Also, the vehicles that will be delivered henceforth will not have this issue.

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Many of you have also voiced that communication needs to be improved between full payment and delivery. Starting with this batch, we’re piloting communicating your order status at major stages over email.

Here are the major stages when you’d get an email from us.

  1. Completion of full payment - Those who pay upfront, this is obvious enough, but if you’re under Loan/Lease, we’ll let you know when the financing partner approves and disburses the downpayment to us. Only after this will your Dot get dispatched and invoice & insurance processes start.
  2. Initiation of registration - This includes information about collecting Form 20 for Upfront/Loan customers, and then sending your application to the RTO. Post this, you can expect communication from the RTO through SMS. For those under Lease, Autovert takes care of this step.
  3. Completion of registration - Once your registration number has been allotted and intimated to us, we will prepare to get your vehicle delivered. This involves getting the HSRP printed, final quality checks, and scheduling your delivery.

The emails of course would have more information regarding the completed & next steps at each stage, so you know what’s going on till delivery. The timelines and processes for these would also vary slightly between upfront, loan and lease customers, and between Chennai and Bengaluru customers.

For queries on the status of your financing, reach out to them below:

Autovert customer care
076762 17677

Hero FinCorp
080-41270119

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