Sorry to say this @abhishek.balaji but the initial users were only following the guidelines given by Ather in the user manual.
The manual doesn’t say how frequent is too frequent. It just says that it is advisable to shut down the scooter when not in use for more that 5 days. And the most important point is that it says that we have to shutdown at a battery percentage above 60% (page 49 of the manual)
Whatever it was designed for, it was not communicated. And the issue came up even though the users were just following the guidelines. I’m really disappointed today with the communication today…you’ve made it appear as though it was the owners’ mistake and you are still solving it under warranty as a goodwill gesture.
There is a known issue and you supposedly have a solution today. In such a case, you’ve to troubleshoot in the affected scooters…however time intensive, however labour intensive it may be!
As @prasathvishnu told, it need not be immediate, but it has to be done.