4th April: Called Ather to request cancellation but told that since all orders have been handed over to Kochi dealership I would have to approach them for cancellation and Ather head office cannot do anything about it
5th April: Managed to talk to Kochi dealership after multiple tries to request cancellation. Sent email with account details requesting cancellation. Nothing was done
20th April: Approached Ather head office again to request order # 68619 cancellation, which they processed under reference number FD128685.
28th April: Called to check on status of cancellation and was asked if I have shared by account details, something which was not asked at all so far by the Ather head office. Not sure what was being done with the previous request if Ather did not have account details. Requested an email from Ather requesting the same so I can track it.
I get that you want to prevent a cancellation as much as possible but to make me run in circles for about a month is highly uncalled for. If people can book a scooter online themselves it should be just as easy to cancel an order. This is coming from a person who was invited for a mock handing over at the Kochi dealership, called for the photo shoot and reached the point of cancellation due to the treatment received. Can we just cancel the order?
Hey, as I understand, the team has reached out to get your details, and your refund would be processed tomorrow. The team will share an update when it’s done.
Also Pre-order amount for one vehicle that I purchased (Order ID 20881) has not been fully adjusted against my invoice and that has not been refunded either
No use tried everything, Ather just does bot havr any response. I too waited for a year but didnt get the delivery so cancelled by booking in february this year, #ather hasnt refunded my upfront payment made for booking, too poor customer care, too poor relationship managers.
But after seeing the service, response, After sales and No regards for commitments from the 1st one we decided to cancel the remaining 2 bookings and look for alternatives
Order ID : 20881 - Purchased (but pre booking amount not adjusted in the payment made by BU Bhandari)
Hi sir, biggest fan of Ather 450 X series 1. My booking id is 93428 . please provide me the series 1 vehicle if any cancellation is done. Please please
@abhishek.balaji Still waiting for the pre-booking amount to be refunded/adjusted due to the delivery team messing up the order and asking me to pay in full during delivery. Received the flight in Feb, all the local team does is procrastinate and speculate.
Please refund the 2500/- I paid for pre-booking back in 2020.
Anyone got the refund of the new FAME II subsidy yet?
I also sent a mail to care team the before yesterday asking to cancel my installation as I got it done from my electrican and provide refund including the fame 2 additional refund, haven’t received any response yet… So just checking if anyone else received any update or refund from team?
Raghav, I ordered in May and made full payment of the vehcile of the old value, then revised fame subsidy came in with 14500 more savings which I’m supposed to get refund of that’s what I was checking. I did get a call before delivery that one team will contact and take my account details to refund the additional 14.5 so I was just checking if anyone else got it or they are same boat as me
Well waiting for my ather to get delivered hopefully by 13,14th july 2021 ( i asked ather only for temporary registration) order no : 104570
I am a doctor from UDUPI (KA20) who is a technology lover ,
Looking at the refund stories, people being angry with red eyes , i feel ATHER is younger brother of ROLLS ROYCE.
( it feels royal, its like people come to ATHER for its uniqueness , and not ATHER goes to people for selling their products )
I 100% agree with @abhishek.balaji that lockdown due to COVID 19 pandemic has hit hard
A) for those who pre booked the vehicle during or before lockdown days…. ( i agree those angry people have all their own genuine reasons for their anger ).
B) ATHER team itself , we cant expect ather employees work at manufacturing units / showrooms while we are safely working from home ( well not in my case) during lockdown days .
cancellation of pre order?
we can try this trick / blackmail on other conventional scooter companies and not on ATHER ,
(as i said ATHER didnt come to us asking to buy their product)
And just look at me
I am taking all the risk of buying ATHER and taking it to UDUPI /MANGALORE .
risk of transportation
risk of not having service centre ( nearest is 380km away)
risk of going bangalore , staying in hotel for 3 nights for delivery and shipping of my ATHER 450x
risk of taking scooter to ather for every breakdown / usual periodic service etc .
that’s what I was checking. I did get a call before delivery that one team will contact and take my account details to refund the additional 14.5 so I was just checking if anyone else got it or they are same boat as me
those angry people have all their own genuine reasons for their anger ).
cancellation of pre order? 
