Mobile App

abhishek.balaji · June 23, 2020, 3:46am

Copying the URL wont work, but you can actually copy the address and that should get your the same result on the Ather App, since we used Google Maps on the backend. This is anyway being worked on by the team and you should see this in a future update

https://forum.atherenergy.com/t/share-google-maps-link-to-ather-app/4086/12

bharath5408 · June 23, 2020, 6:40am

Same thing happened to me also …

abhishek.balaji · June 23, 2020, 10:56am

Hey @t_saran22, @rpraveenr, @power_light2000, @sdinesh1810,

Thanks for flagging the incorrect notifications for charging completed. We’ve identified a bug in our algorithm that ended up triggering the notification erroneously in rare cases even after the charger was disconnected. We’re working on a fix and expect it to be rolled out in a few weeks.

bharath5408 · June 23, 2020, 4:16pm

App false notification

After removing charging cable still showing it’s under charging …

Sync problems

abhishek.balaji · June 26, 2020, 5:15am

Did you get a notification for this? This happens when your scooter has poor network connectivity.

bharath5408 · June 26, 2020, 5:29pm

After removing charging and i ride scooter approx 3km… And after that above 20 min I checked in mobile app… Showing still under charging (last sync 3hrs ago)

mmmharsha · July 2, 2020, 5:49am

The app is not responding properly its not loading at all any particular solution to this ?

bharath5408 · July 2, 2020, 11:28am

Re install the app

mmmharsha · July 2, 2020, 11:34am

Ok done its working again tq

sdinesh1810 · July 21, 2020, 5:15am

@abhishek.balaji @tarun

Sharing Google maps link to ather app. We need this feature. It’s very difficult to copy location in ather app.

abhishek.balaji · July 23, 2020, 4:10am

Coming soon.

rahul_jain1998 · July 28, 2020, 4:32am

The app can show more information to the user; Like current ather plan you’re in. Next service due date. Dark them for app aswell. Total kms driven - can be converted to show the amount of fuel saved - Hence improving user experience and it’s also easier to tell people when they ask about it.

Notification Glitch: I’ve turned on the notification feature to show when my ather is fully charged. Just one notification is enough, it keeps on sending me the notification every one hour

hemanth.anand · September 11, 2020, 10:06am

6 posts were split to a new topic: Ride statistics not Synced - Reimbursement and Ride logs incorrect

nithin0394 · September 9, 2020, 5:49pm

@abhishek.balaji I have updated to the latest version of app (3.5.4). My vehicle is not charging but still i got a notification your vehicle is now fully charged.

abhishek.balaji · September 10, 2020, 3:42pm

This happened after you unplugged the vehicle? Can you check this again and let me know if you you get the notification again?

nithin0394 · September 10, 2020, 3:57pm

I unplugged the charger at 6.00pm, I got the notification on 11.00pm and again on 3.00am I got the notification

abhishek.balaji · September 10, 2020, 4:00pm

Thanks! This is useful, will pass this on to the app team.

ragzirkal · September 14, 2020, 3:28am

I don’t get any notification on my phone using iOS though all my notification are on

bharath5408 · September 14, 2020, 9:40am

Mobile app is taking too much time to open

diwakar24 · September 14, 2020, 12:36pm

update the app to the latest version