Hi All,
I have been having conversations with Ather service team for a while now.
Ather service team is adamant on me replacing the onboard charger. They are of the opinion that onboard charger cannot be removed and it is against policy.
Few observations:
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Service advisors in the Ather service team seem novice and are stubborn. They hardly give an ear for the customer’s grievances/suggestions.
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Earlier, the service team used to do a good service and also hear to the issues with the vehicle. They used to follow up promptly.
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Degradation in customer experience, might be directly proportional to the number of vehicles sold.
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Ather scooters which are out of warranty are very few in number as of now. But moving forward, this number is only going to increase.
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Ather should have a transparent policy about dealing with out of warranty issues and service. Customers are already facing issues, while scooters are under warranty.
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Ather should also put out the list of components and its prices on its website for its customers to refer to. Onboard charger costing 33K came as a shocker to me, 1/3 rd cost of the whole scooter.
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I tried to dig further. I found that the price charged by Ather Service center is atleast 10 % more than what Ather dealers in Bangalore charge us, for the same product.
It is becoming increasingly difficult to take Ather team’s word on face value. Hope this does not lead to trust issues.
Any other suggestions forum ??
- What might be the reason the Ather Service team is adamant on replacing the onboard charger instead of trying an economical solution !?
Any sort of help, appreciated !!