If it is a manufacturing defect, Ather will replace the damaged item free of cost. Please contact Customer Service, they will assist you further.
1 Like
Will do once lockdown ends till then vehicle will have to go for periodic servicing too
1 Like
I don’t know if this has been proposed yet or not, but how about Service Camps for Ather’s outside city limits. There can be a fixed radius like 100 kms from city limits which can be covered by Ather team for service of the scooters. The service teams can visit these places on weekends once in a month or in two months and minor repairs can be done. If major repairs are required, Scooter can be town and can be taken to the nearest city. The owner can take care of the one way transport charges which can also be managed by Ather at an extra cost. This tranfer could be optional. Like for my city Indore, Dewas and Ujjain could be one options. For New Delhi, Gurugram, Noida,Rohtak. For Mumbai,Navi Mumbai and Thane. I’m not sure about those distances. It could be looked at. Grid could be avoided. This could help the owners also which take their Athers out of city limits and are in constant worry of something going wrong. Ans also Ather as it would get more business. Team Ather, you could consider this.
You could name this as Ather Service Camp. Thank me later for saving some work of the marketing team. 
1 Like
Here many of them are posting complaints, there is no response from ather team. Everyone is tagged, but then also no response
1 Like
Boss kindly share now about issues let me try
What a super service from Ather team. My vehicle is completely dead not starting and no display. I called the service center for assistance. I understand the current lock down situation but there is no curtesy to take a complaint. The answer is no technical team is available. So if the lock down is for 2 months i have be without vechicle for 2 months. So my purpose of purchasing 2 Athers by paying lacs of rupees is defeated. I believe the good name of Ather is only shortlived. It is up to you guys to live for people’s expecation or godown into history. Now i am sure even after lock down when i call for service then the standard answer i am going to get is we have piled up service activity and no one is available for next 2 weeks.
Thanks and Regards Reddeppa Chowdary
8 Likes
Are you using 450 or 450x kindly share me when you purchase the vechical boss don’t worry about service delay ather will soon solve your problem…
1 Like
Hello, I have an Ather 450 and an Ather 450x , my 450 is completely blank it is not even turning on or responding to charge and my 450x is making weird noises which is not an important concern considering the ongoing pandemic, my concern is about the ather 450 which is sitting in my basement like an unresponsive piece, and i will definetly worry about ather’s service because its not the first time im suffering , i am an ather owner since march 2019 and ive had many problems regarding service and response from the ather service team , hope ather works on making their service better and more reliable.
2 Likes
Was it in shutdown mode when you last parked? What is the VIN of your vehicle?
Yes ji. Centre Stand provision has to be given. If anything happened to side stand, then it will be difficult to park the vehicle
1 Like
Thanks a lot. I was looking for a wash and was bothered to get it done since they use high pressure water jets. This is very close to my home and will sure give it a try
1 Like
Same problem with my bike. No display working / not charging/ lying like dead elephant.
In Pandemic Ather must arrange for urgent emergency calls to be attended.
2 Likes
Boss you are asking emergency calls to be attended by Ather. What a pity on all the community who brought the Ather.
1 Like
There are scratches all over my hands and deep cuts on my fingers happened during cleaning my Ather 450X. Almost 90% of the vehicle has sharp edges, even plastic trims.
3 Likes
This is true. Especially when cleaning rear end.
3 Likes
Is the pickup and drop service for service/repair stopped in Hyderabad due to COVID? @abhishek.balaji
No it still functions as usual.
I raised complaint on the app regarding the issue. The customer support said pickup and drop service is currently on pause due to COVID.
1 Like
Ok. So something just came up for the first time, I don’t know if it’s the belt or something to do with the fan.
Horrible noise when I accelerate, as if everything is breaking down inside. I haven’t actually washed my Ather for a while, so I’m guessing it’s dirt. Please help.