Hi, I recently bought an Ather and I am waiting for delivery. I am also still waiting for the charger to be installed even though it’s been almost 3 weeks since I completed the payment. The team had committed to a date but they haven’t turned up and the customer care hasn’t been helpful either. Is there an installation specific team that I can contact? (I live in Bangalore)
Nope - Call/ email Customer Care regularly and it should get done.
Alternately you can get the cabling/ installation done by a local electrician as well (will work out cheaper as well in case your meter is far from your parking spot and you need to draw your wiring from there). If you have already have a power point/ switch in your parking spot, you can also do it - Not very difficult to install it.
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Is it possible to extend the charging cable (the cable from charger to the scooter) to 9 metres?
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Extra cable will cost you extra money.
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No, The length is Fixed in Dot to Scooter, you can extend to any amount from power supply to Dot
Haha! Yes same. I stay in an apartment in a society, though I did not have any problem with the permission, I have done the same thing as small kids play there and curiosity generally gets the better of them 
It was a correct decision is what I feel now because I can carry the dot in the boot as well lol!
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Very well put! Availing the Ather’s services for installation of Dot would work out when you’re unsure of your current electrical infrastructure, and it makes it hassle-free. If you live in larger apartment complexes, just adding a socket with the required wiring would work, and will work out cheaper if done on your own or through the local electrician.
However, it does make sense for older independent houses, where you might have to do some additional checks on the earthing, load capability of wiring, etc. Besides, the electricians coming through Ather’s services have done hundreds of installations, so they would be aware of the different scenarios that can play out during installation.
The Dot anyway has been designed to make installation as easy as possible, but if you’re unsure of the quality of electrical infra, would recommend going through Ather for a hassle free experience.
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We can use Dot as portable if take of shell right.?
While it’s technically possible, we won’t recommend you dismantle your Dot in any way after installation.
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Installation is not a problem i can do that .
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A recommendation with no basis in reality. The charger has already been determined to be a completely sealed unit.
All the necessary details are here: https://forum.atherenergy.com/t/diy-mount-for-portable-charger/15351
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On the other hand, if we relocate within the city & if we wish to get ATHER technician to relocate DOT for a price is it possible ?? @abhishek.balaji
Do you think I can use Dot as portable . Coz it is same inside shell.
Absolutely.
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How’s your mod charger working.
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Perfectly fine.
The length from charger to the scooter socket will be 6 Feet, and there is no option to increase the length of it, Instead we can bring your power point or socket closer to the bike so that might resolve your cord length issue. Or else you can create a junction / gang BOX with an 15Amps ROMA socket and Switch with the desired length and you can keep the DOT on the Scooter Floor and charge it.
Yes we can use DOT as portable charger, currently i am also using it as a portable one, and also carried the DOT with me to my cousins place and i was using there for few days as well… Did not face any issues… But remember you should be more careful while handling as we have few chances of dropping it…
I will take it out of its shell for good and put it in boot .
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yeah… and save the shell somewhere. maybe useful in future.