I got a call from Ather yesterday for a 4G module installation on my 450. Today morning the vehicle was picked up and it is currently in IBC for the same. As communicated by Ather earlier, this 4g module upgrade will cost me ₹2500+450tax=₹2950.
Since mine is on lease, as per the communication sent by Autovert, information about the 4g upgrade must be given to Autovert in advance so that they adjust this amount of ₹2950 with the cashback/retention charges of the lease. I informed Autovert yesterday and they’ve acknowledged too.
I’ve not been compensated or given any discounts so far. To be honest, I’d forgotten about this. I’ve now put this question across to Autovert and I’m awaiting their response.
I’m not sure if non-lease customers who are still on Vodafone 2G are getting this discount during their subscription renewal. Since November 2020, we’re on 2G and even if I take till June 2021, it is at least 8 months. At ₹125 per month, it’s ₹1000 in total.
If I understand the announcement correctly, people who got their SIM swapped to BSNL 3G, will get the discount from November 2020 till the SIM swap only.
My initial impressions of the 4G upgrade are posted here
an update on this: Autovert responded saying that Ather has not given them discounts for subscription renewal of my scooter and that they have taken this up with Ather. Now I’ve to wait and see if in the first step Ather gives this discount to Autovert and then later if Autovert passes this on to us.
Mine was upgraded a week ago and haven’t had a chance to take it out much. Took a weekend alongwith addressing other service related items, while I heard from others that it took about a day for the 4G upgrade alone.
We have logged your request for the 4G upgrade and will be prioritizing the same. We are expecting the stock of the 4G modules in a week or two and we will get in touch with you and arrange a doorstep technician’s visit for installation of the module.
Feel free to reopen the ticket in case your requirement is not met.
Good evening!
Regards
Yashas
This is the mail I got, A day for Installation? how will they upgrade at the doorstep
The first few who get the upgrade have their vehicle taken to the service center. I guess to ensure that the upgrade goes smoothly. For the majority of us who follow the first batch, it will be doorstep.
Yep, the first few, we’re installing for those who’ve already raised an existing service request and have requested for the 4G ugprade as well. This is to iron out the installation process, so we can do it at doorstep for all of you.
Ah so it’s getting clubbed with other service requests? I just had my vehicle returned a few days ago, ought to have raised the 4g upgrade request back then.
Okay, this makes sense why no one in Chennai got any upgrade.
Just need to take out a survey on how does the 4G upgrade go out, If it can be done at the doorstep we can take some pictures and see what actually got upgraded since the system is waterproof sealed and all that remains is a MicroUSB port
@abhishek.balaji it’s end of July now and I still haven’t received a mail from ather for an upgrade to 4g. I was one of the first few who opted for 4g upgradation and still no news on this? With the currect pace of upgradation for scooters even 5G will be outdated and we will be in 6G period
Even I enquired they said Chennai has not received even 1 module till date, In the last meet thay said it will be the first thing done after lockdown, a month has passed and yet nothing has happened
@abhishek.balaji Hi Abhishek, the new communication regarding 4g upgrade for the 450 mentions that its going to cost Rs. 2500 (inclusive of GST).
I’ve paid Rs. 2950/- just about 20 days back for the same, why am I being punished for being an enthusiastic supporter of Ather? and how would you remedy this situation?
