As of now. Ather doesn’t have anything in place to prevent us from doing so. Hence you can do it and it is what I’m doing too. The quarter that I need service I take service pro for that quarter only. Which is ₹1300 as apposed to ₹4,200 for the year. Save almost 3k on it but you’ll end up going for 2 quarters if you’re a heavy user. Which would still be 1600 cheaper.
So it makes sense for the year if youe clocking 15000Km a year. If you’re doing around 10k Km a year then quarterly is better. Better yet you could just go for pay for service. But if you don’t wnat the risk. Go with quarterly pro /lite plans
I took a plan at 8500Km and now I’m almost at 10k Km and my 10k Service is done. The plan will last until I hit 11000-12000Km. And I’ll go for another plan at 13.5k-14.5k Km to cover for my next service.
I’m sure Ather will do something about this soon enough. Let’s use this until we can atleast.
this is nothing when compared to Maruti Suzuki man… i know its 4 wheeler and this is 2 wheeler, but, Service is where they mint money and not at sales. I once asked the executive, the way i am charged for the hourly service by you, do you really pay your guys in similar fashion. Do you guys pay them 50k to 60k per month and service executive had not answer. Service is where these companies make money. You pay for labor, you pay for the parts, you pay for the tax… Simple.
450X have to be serviced every 6 months irrespective of kms run? Meaning if we ride only 2000 kms in 6 months, do we still need to go for servicing every 6 months? Or is it every 12 months?
Also, does the logic for Ather service subscription work for Ather Connect as well? Meaning when we see a new OTA update has arrived, can we subscribe to Ather Connect for that quarter alone and get the updates. Not interested in onboard navigation. I believe Bluetooth will still work without Ather Connect.
For critical OTA subscription is not required. Without subscription you can still get OTA. Maybe some non critical updates may be missed but all the critical updates like major bugs that effect the vehicle performance and experience and features are still pushed without subscription. But however you will not be able to upload documents without subscription.(At least for the first time) after that even without subscription you shall be able to see the documents in dash unless and until you delete or want to upload new documents.
And yes bluetooth is not related to subscription it is usable without subscription.
Do you have a connect pro or lite yearly and subscribe to service quarterly whenever required?
If you want to subscribe both connect and service plans same time we can choose quarterly or yearly for both we can’t choose period individually right now
Im not on any connect plan. It ads no value to me. I wish there was a pack which ordered ONLY remote vehicle SOC monitoring. No navigation. No location monitoring No monthly stats. I’d buy that for sure. But Ather porbably won’t look into since there’s already a little backlash for spilitting the plans. @abhishek.balaji still something you guys could consider.
Is there any way you were able to turn off the 4G sim in the scooter when not in use. Basically, it is needed only for OTA updates. So better if we had an option to switch it off and save some battery.
Imagine leaving the scooter parked somewhere with no range. Battery consumption will be much higher. Nitpicking obviously.
That is why you can subscribe to service plan quarterly. As you have selected I don’t want any connect plan option. But in case of @bharat.rawal21 he already has connect pro and obviously selected i dont require any service plan option while subscribing to it. Now when his current connect pro annual plan is active can he subscribe to service quarterly whenever required is the question. Bharat please login to your account on app.atherenergy.com and share the screenshots if you are able to add service plan quarterly to your existing connect plan
I already got a service done. The payment was completed. But a few days ago it went back to pending for some reason
I had an issue with my scooter and your team is also saying that I don’t have a service plan.
This has been fixed, looks like you had started off on quarterly, then tried to upgrade to annual, but changed back to quarterly later on. You were on an annual plan for some days, hence the amount due, this has been reset in your case. Should reflect correctly now.
So even if you’re not on a connect pack. Ather gets my ODO reading from my scooter to display it to me on the website under my account. I don’t even have to have a service plan and yet it’s right there.
You never did get back to me about this, been 4 months
I am unable to subscribe to any ather subscription plans, I have been trying the same for past couple of months, Even called contacted customer care last jan, they told try in desktop browser, But nothing works.
, Contacting customer care from yesterday through phone, it goes on hold for more than 20 minutes, Well i am not sure what to do now. My service has been due for past one week as i had touched 10000 kms, Unable to subscribe to any new plans,
Never anticipated these kinds of website bugs from ather or is it the way to make customer pay on the go service.
I can confirm it as well. I did not have any subscription for 2-3 months. On Sunday, when renewed my subscription, I did not expect to see statistics for old rides. But, surprised to see all the rides.
Two possibilities:
The data was there in the scooter. It pushed to cloud as soon as subscription became active.
OR
The data was pushed to cloud even when the subscription was inactive. But, started showing in the app once the subscription became active.
I had an issue with my scooter and your team is also saying that I don’t have a service plan.
