Maintenance and Service

Even I had to ask for the stickers when I got my 3.1, and then they applied yellow 450x sticker on my Cosmic Black, when asked they said there is no blue sticker, Cosmic Black also gets yellow. And after a while, I saw the blue one. :expressionless:

Also, they didn’t know where to apply it exactly, even when a Lunar Grey was standing just beside with the sticker applied. The EC experience was just worse.

A post was split to a new topic: Bengaluru Service center issue

This issue is discussed in a separate thread. here is the link https://forum.atherenergy.com/t/450-motor-temperature/41703?u=power_light2000

I can’t access this post. @smridhi.kalati pls fix the permissions for us 450+ peasants :sweat_smile: we are not allowed to access a lot of posts

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For some reason all the 450+ owners have not been included in a group called Ather Owners. When excluded from this group you won’t be able the access certain topics.

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I was having a peculiar Issue with my Ather 450x 2023 model, While on the move Ather goes to limp mode all of a sudden without showing any error in the dashboard. The battery charge was around 22%. It is strange as per the design scooter enters limp mode, the error must be displayed and performance must degrade in two steps of 60sec each, giving time for me to pull over safely. Which never happened and lucky that I wasn`t rear-ended. I feel the issue is the cable harness is giving the wrong information to the system that the motor temperature is very high which in reality it is not. But unfortunately, Ather Mangalore is taking its own sweet time to diagnose. It happened multiple times over two days and trust me it is quite embarrassing and dangerous, it happened at night while I was with my daughter, and after 45 minutes, the scooter started and again stopped after riding for 0.5 km. Did anyone face this issue?

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I had this issue in my Gen 1. Probably it is due to over heating or sensor malfunction. Yes, error display in the dash board would have been better intuitive way to convey the issue.

Anyway, service centre people are the best to identify and fix. Hope your scooter will get fixed soon.

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Absolutely agreed.

One sign to know if the scooter senses a hot motor is AutoHold disabled icon in the statusbar. Whenever I go on expressways and ride constantly at 90km/h for 20-30 mins, AutoHold disabled icon comes up indicating the motor is too warm.

If you don’t get that icon then it could be a different issue

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It’s actually crazy even after hitting that high temp spot it dose go away after few mnts

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Cell level battery pack repair, he claims he can do Ather as well!

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Probably can be done once before magic smoke appears while riding in rain or extreme conditions.

Also, probably changing a single cell is not a fix as much as having a weak one. That wil be the weakest link.

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Yup that was my first doubt. I don’t think he’d be able to waterproof it OEM level. Only those who know what they’re doing should go this route.

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that is the sketchiest cell balancing I’ve ever seen, If a well designed BMS is there, like one found in Ather, there is no such need of Cell balancing, My 4-year old Ather is still good with at least 90% true range. ~35k Km done.

PS: looks like he is just charging the cells not balancing it, balancing requires individual series connected to a aftermarket balancer and then charge the cells making them reach peak voltage and then drain it a few times then repeat till desired results .

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And guess what if it gets blazing in fame they will blame it on company if anyone is doing this the company should blacklist therie batteries so the company doesn’t get blamed

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Damn. Yeah right he’s just charging it while skipping the BMS. Not good

3 posts were split to a new topic: Dashboard and account problems

That crappy side stand is also costlier to maintain. They changed four bushes (all looks similar may be not same).

Here the images of the spares.

Part# 340A0007633A - (Name - Sidestand Bush_0806) - single bush costs Rs 104.50

Part# 340A0002790A - (Name - DU Bush 8x 6x 6) - single bush costs Rs 18.50

Here is comes the funny part :partying_face: - Look at the labour charges

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Spares Cost is Rs 246.03 and Labour Charges are 434.24

**

These are with active Ather Assure subscription plan. They also charges me for belt tension adjustment for which I have to send 10’s of emails over few weeks to get the amount refunded (refund in progress though :slight_smile: ).

Also, want to know from community. Even though it’s a general service and not periodic service, should I be charged for the labour even with active Ather Assure subscription plan?

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Ideally no.

We paid for service, which promised no payment for an year.

Where the heck those bushing go? Never have I ever heard a busing inside side stand. This is just pure loot on customer point of view.

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Labour will be Applicable for Du Bush and Side Stand Replacement

But Belt Adjustment Labour is covered under Ather Assure Pack