Maintenance and Service

[srivatsabs24 (SRIVATSA BS)]

is there any clarity regarding resuming service ?

[abhishek.balaji]

Update shared here. We don’t have clarity on when the lockdown would be lifted.

@abhishek.balaji

A quick update on the lockdown effect on us

Hey @everyone,

All our on-ground operations like production, service, test rides etc. continue to be on hold across all cities. However design, R&D, software development & testing and planning functions continue to WFH. In parallel, processes are being laid out for all our on-ground activities, when the lockdown gets lifted.

We’ll share more details on the timelines on opening of Ather Space in Bengaluru, Chennai & Hyderabad; resuming service operations, Ather 450X test rides, production and delivery timelines as we are able to assess the scenario and have clarity for each of them.

[subbu00005 (G Subramanya)]

I am facing M045 error …need to service showing when can I book for my first service after 5k…

[orion_dev]

I am facing a serious problem. Dashboard not working and I cannot use the ather. Is there anyone here who had this problem where dashboard has gone for a toss. Moreover it’s lock down and no service available.

[rajeshkav]

Does it mean to say that your motor turns on and only dashboard? Have you tried to reset ?

How do I hard reset 450?

Press and hold ‘Rear Brake + Front Brake + Start Button’ - all together for Hard Reset This is useful if the dashboard is frozen/unresponsive.

[arvind_nair (Arvind)]

Got a notification that I should charge once a week. Probably obvious, but this doesn’t apply if the vehicle is in vacation mode right?

[abhishek.balaji]

Vacation mode is for when you won’t have access to the scooter for a long time. In any case, if it’s just in the parking, charge it up till about 50-60%, maybe do some cleaning and you can put it back in vacation mode.

[arunadishesha31592]

Hi It’s been a couple of days I brought the 450 home and started using and I am facing the same trouble and I have updated ather about this.

Generally the squeak and the whizzing sound remains if I am driving in eco mode and once I change it to ride or sport mode and accelerate more the sound goes off and again while the vehicle is slowing down it repeats.

I have driven the vehicle in higher speed since day one I am concerned if that would be a reason for it.

[raghav.srinivasan]

@arunadishesha31592

Generally the squeak and the whizzing sound remains if I am driving in eco mode and once I change it to ride or sport mode and accelerate more the sound goes off and again while the vehicle is slowing down it repeats.

Yes. That is normal behaviour. Try cleaning the discs and the drive belt when you get a chance.

@arunadishesha31592

I have driven the vehicle in higher speed since day one I am concerned if that would be a reason for it.

Not at all!. No such restrictions on this vehicle.

[spprabhu (Prabhu Padmanabhaiah)]

Need not worry about the sound. It will be ok after 1000 kms. Other way it a small siren to alert people around path way.

[sdinesh1810 (Dinesh kumar)]

@abhishek.balaji please provide service charge and accessories cost sheet.

[t_saran22 (Saravanan Thiagarajan)]

Hi,

To all my #low power mode club members (M017 & M019) & Ather software version 4.1.4 friends,

I like to update you all my experience nearly after 3 months after the lockdown and M017 issue,

Due to the error the pickup was dam slow and I have highlighted the issue to the service people.

After one week of my observation in local took my flight to a long ride and the performance was really amazing

You can see the amazing numbers in terms of average speed / top speed / efficiency / timing…

Thanks to the Ather Service Team to identify the issue and fixing it.

But one strange thing is I am encountering this problem only after the periodic / regular service Jan 2020 & May 2020 (Hope I won’t get during next service)

[bharath5408 (BharathRaju BR)]

After , 5000km General service facing problem below

1. While driving dashboard getting auto restart
2. After removing charging pin still showing it’s under charging
3. 15kmph to 25kmph having to irritating noise from motor
   

Scooter pickup was done 7:30am for general service and return delivery done same day 2:30pm …14+14=28km distance

General service was done very fast to much quick .

[mmmharsha]

Did the noise go away or still present after service? I am also facing similar nosie from 10 to 25 kmph

[crispypoppadom (Sunit J)]

Had a similar issue months ago. Turns out it wasn’t the motor. Checking belt tension and realigning the back wheel fixed it for me.

[bharath5408 (BharathRaju BR)]

Issue not solved still there

[banavara.manjunath]

@abhishek.balaji i am getting M017 error showing low power mode as i have got 98% charge and my fan is continuosly on why so any solution… As my bike is in Hassan

[abhishek.balaji]

Have you reached out to the customer service team? They can help you debug and find some fixes for the issue.

[arunadishesha31592]

I wanted to know if I must pay up anything for my first year of ownership? As there were some price changes included in the subscriptions recently