Well, if you have Ather One plan you can call the CC everytime and for no reason too. we can even get the vehicle picked up for inspection. what if you dont want to subscribe to any of the plans?
Won’t it become a costly affair with Ather 
?
2 Likes
Thank you Rajesh for sharing the user manual.
yes this is very helpful for the new owners, i mean for all owners who own 450.
Go green is good by not printing the manual booklet 
, but my question is why wasn’t it shared while i took the delivery of the 450? Ather could have sent the pdf to my mail when i purchased my 450. Ather executives also did not mention about the manual although they explained all the features (i mean not all, but most of the features) during delivery.
Isn’t this available on your Ather app on phone? I believe the link to the vehicle manual has always been provided on the Support tab.
Actually, not mine. It sits much more snugly in the provided space in my Ather…
1 Like
Hope you are aware that the manual could be accessible through your mobile App
Go to App->Support->Vehicle Manual
1 Like
I got a printed booklet as a manual. 3months later it was redundant since Ather released an OTA to add guide me home lamps. Then even more redundant when the ECO mode was released 
But yeah, we asked for a service manual for some basic maintenance some time back.
2 Likes
Definitely not how it’s supposed to be. Mine sits flush with the body panel even after 1 year and 8 months now. Last 6 -7 months it’s almost completely parked!
Not sure when the hard copy was stopped but as @Raghav told, with the amount of OTAs, it’ll become useless after a while. A service manual isn’t available yet and it would be good if Ather can provide that.
Created a feature request for the same here…you can vote up
Below is a picture of the user manual that I had got with the scooter.
1 Like
Are you sure? every bike i bought till now (except Ather) I have received hardcopy manual booklet. I guess its the law with the transportation dept. or Motor vehicle act.
I have got my vehicle on June 2019 and I haven’t got hard copy. I always referred the pdf. I never realised that hard copy was even being given.
16.10.20 i gave portable charger which not working. they checked and told it is working. they assured if not working in your house will come to your house and fix the problem. now it is working. thanks for service team response.
3 Likes
Same here as well , I too never park outside in sun or any harsh environment. The screen has started turning yellow , have noticed this from past few months. @dr.rakshithgt let me know how it goes for you .
Sorry to be waking up this old thread. I have been one of those who is a heavy user of the “shutdown” feature and the last shutdown lasted couple of months and woke up with 30% charge. But recently I mistakenly put the vehicle into shutdown at high SoC say at 90% and then used it after a month and shutdown again when SoC was at 60% and now today after 15 days it didn’t wakeup.
Do we have some conclusion or remedy for this? I never faced this problem until today its been more than year of use and scooter mostly lives in shutdown mode all the while!
Dear Rajesh, Is there a solution for this problem? How can I wake up the scooter without going to the service center?
Try plugging in your charger. If you still do not see any response from the vehicle, you may have a dead BMS (Battery is still good, but BMS circuit may have fried up).
Thanks Raghav, I tried
- Hard reboot
- Plug out and plug back the charger.
- Leave the charger connected for 4 hours (no signs of life)
Nothing has happened and it still fails to wake up. Few users from the forum seems to have faced the same issue and they all had to ship the scooter to Ather?
This seems like a serious issue and breaks my trust with the product. I am scared to recommend the scooter if this bug continues to haunt the users. I am surprised that it is still lying around after an year of reporting.
My last shutdown happened when SoC was at 50% approx and it was after a hard ride of 5kms maybe? Not sure if that has any effect on the wakeup.
3 Likes
Well none of that matters Basically the issue was and is that when you wake up the scooter at a higher SOC the surge of current fries a particular resistor in the BMS circuit and hence your battery won’t wake up anymore. The issue isn’t at which SOC you switch it off as long as you turn it on a pretty low charge percentage.
So if it is a BMS issue there’s no way you can fix it yourself and Ather has to be the one to fix it.
I’m assuming since this is a hardware issue no OTA can really fix it. Other than maybe not letting you shut down at over 60%SOC. Surprised Ather hasn’t done this, but rather resorted to try to educate all their users to just not shut it down and left the rest at their discretion. @abhishek.balaji maybe something you guys should include in an OTA to denote a message while shutting down at a higher SOC, to avoid such qn incident.
Just the fact that this happened affects the brand a lot in the eyes of people. It being a known issue and Ather being able to fix it doesn’t take anything away from the fact that it is still a flaw, and preventing it by just not letting us shut down at over 60% would go a long way.
5 Likes
Correct. It is a flaw that should have been fixed permanently. However, fixing this requires opening up the battery pack, since the BMS circuit is enclosed within the pack, and swapping out a resistor.
Please call Ather and log an support ticket. They will tow your vehicle and get it fixed. Also request for a loaner (not sure if they would do it during covid times) so you can atleast use an alternate vehicles till they fix this.
This is a manufacturing defect and will be covered under the battery warranty clause.
3 Likes
Thank you Raghav. I can live without a loaner for now(have another bike luckily). Will log a request and ask them to pick it up.
I would say an issue like this warrants and proactive physical recall and fixing it. Doing it after the customer has suffered just kills the brand trust. Even a software workaround can be a solution in the meantime the physical component is fixed? cc: @abhishek.balaji
2 Likes
This is one flaw which Ather chose to ignore and it annoys me everytime i put the vehicle to charge.
When I charge, I don’t want to stop at 55% which is eligible for shutdown (because that’s too low to have as a backup when I need to travel).
I usually want to charge at least 80%. But then I won’t be able to use shut down. Throughout this covid period, 5x Power wasted in idle than riding. If shutdown option was available, idle waste would have been too small.
Until this problem was known, I used to shutdown every single time (except when I wanted to see ride statistics for any long ride). After so many warnings and disclaimer, I stopped doing it.
Even if it required hardware fix and physical visit, it was worth doing it. Because we are wasting energy unnecessarily. After all, Ather did not sell million vehicles to recall and that too all in Bangalore. It could have been done in phased manner over 6 months to all the old vehicles which has this problem.
Even now, this is not too late and Ather can definitely do if they really want to do. And I wish they do it during 4g upgrade.
2 Likes
Idk if there is a fix tbh. Because even athers which have been through this issue and it’s been fixed are still advised not to shut down often.
EDIT : I’m wrong
Second that. My battery has gone through so many more charge cycles than expected for that ODO reading. But I think shutting down over 60% won’t be an issue if yourw sure you’ll turn it back on when the SOC has dropped well below 60%. @abhishek.balaji please do let us know if I’m wring about this.
1 Like
In the absence of the actual fix, may be they need a hybrid consumption mode if the vehicle is in standby for more than an hour? Where in it can shutdown all the non essential activities and can consume slightly more than the shutdown mode? Something like 1.5% drain rate? 2 months of idle drain is something we all can accept. However the current standby consumption is >3% that leaves your scooter drained within a month if parked idle. Most of the charging is done just to keep the scooter ready for those unexpected requirements?
I understand the electricals being burnt not being able to handle the surge after wakeup is a bigger issue. Not sure a mechanism which diverts the sudden draw(a surge protector) has already been designed or just a better component that doesn’t burn is being replaced in the BMS. But in any case they can prevent people from shutting down when the SoC is at a 80+% level as this is anyways supposed to be harmful for the battery. Containing high SoC and not using it is supposed to have an effect on Battery life and can possibly degrade the material. Ather can enforce a minimum shutdown SoC % or internally shutdown only after the safe SoC% is reached (not sure if this is being done?).
1 Like
As far as I remember thru the discussions in forums on this issue, once fixed it won’t recur.
Edit: the below post confirms that it won’t recur after its fixed.
https://forum.atherenergy.com/t/ownership-experience/303/3206?u=prasathvishnu
4 Likes