Any chance of a new product around the corner?
The focus for the next year is on improving the Ather 450X, and expanding across different markets. We are exploring new models, and frequently registering new IP, but no new models for the next year
What’s the limitation on regen?
Regen needs to be tuned carefully to ensure good, consistent riding and braking experience, especially for people not familiar with regen. We are working on giving a clean user experience while providing advantages of regen braking, something to expect in the future.
Should we really put in the effort to keep it away from 100% and 0%? Or is it not worth it?
Our battery, like any other lithium ion, performs best in mid-SOC ranges. Early aging data is showing that we can expect 450X batteries to last 6+ years based on typical usage. Rigorously following 20-80% for every session might lead to a further increase of 6 months to a year. Overall, ROI for the effort is low. We will work on some features around charging to improve battery life, but we want users to enjoy the entire range and power of the 450X without other worries.
Why are there so many bugs and issues in the 450X? When will we get new features?
Our first priority is to ensure a stable user experience. Since the launch of 450X we have released several updates to reduce the number of issues - we have a couple more updates coming in to close most annoyances on the vehicle. We are actively working on adding meaningful features that would be a positive experience for owners, rather than cramming the scooter with new features that owners might not use - you will see these updates in the upcoming quarters.
What will happen to the Ather 450? Would owners continue to get updates?
We’ll continue to rollout software updates, primarily improvements and bug fixes - feature updates will be less frequent. The focus would be on adding features to the 450X. Owners can expect new app-based features to be rolled out more frequently.
Why does performance keep changing with every OTA update?
We don’t change the performance from update to update, we have only modified the Sport mode in the previous update to fix the peppiness issue. Other than that, no other modes have undergone any change. The “feel” of the performance depends on many factors - tyre pressure, load on the vehicle, etc. Since a few of you have reported this, we’ll reach out to you once the lockdown restrictions are lifted, to do a check on your scooter.
Are there any recommended performance tyres from Ather?
Currently no, there are plenty of owners who’ve changed their tyres and shared their experience on the forum. Do exercise caution while changing tyres, since it can have an impact on your scooter warranty if the modification done has had an effect on the failure/degradation of the product performance.
Can I buy transparent panels separately?
No, transparent panel cannot be bought seperately
What happened to the subscription extension because of 2G?
We’ll be adding Ather credits in your account for the duration that a 450 owner is on 2G, until the 4G module becomes available. Once lockdown restrictions ease up in Bengaluru and Chennai, we’ll announce when the credits would be added to your account
Will there be more options to redeem my unlocked referral credits such as accessories - portable charger, 4G upgrade?
At this point, no. Referral credits can be used to renew subscriptions only.
Can ride stats sync over Bluetooth?
Data points from the scooter are pushed to the cloud & in the backend this data is put into a representational format post which the app reads the data & shows in the format seen, hence a direct bluetooth sync is not possible.
Any reason for not having a higher top speed that 90?
For an urban commuting vehicle, we are confident that a top speed of 80kmph is more than sufficient based on riding patterns and data on road. Currently, our hardware is limited to provide this as a top speed - increasing this would require significant changes in our powertrain.
Recommended ways to ride at 60-70 kmph but still get good range. At Least 90 km.
You can check out tips on improving your range numbers here:
Exchange program from 450 to 450+/450x
The upgrade program was closed a few months back. Please post your listing on the forum, there are several enthusiasts looking to get their first electric vehicle.
When will you add a hazard/parking light feature in the scooter?
Hazard lights have been considered internally, but we have a few higher priority features that we’ll rollout before bringing in Hazard lights. Right now we don’t have an exact date on when this is coming in.
Is 2G - 3G upgrade possible now?
Since the 4G module will be available for purchase shortly, we’re not offering a 2G-3G upgrade currently. We’ll inform owners when they can book an appointment to get the 4G module installed.
There are many feature requests on the forum, when would they be rolled out?
We are looking into the list & based on priority & how the feature would impact the community positively will be evaluated & you shall see some of them making its way via future OTA’s
Why does the battery drain in an idle state?
While the scooter is idle, there are several functions working to keep the battery healthy and ensure that your data is synced to the cloud and ensure quick boot-up times when you turn the key on. If you’re not going to be using the scooter for a few days, you can shut it down to minimize the battery drain.
Any plans to introduce a pillion sidestep?
Our team has few prototypes & is trying to get it reverse compatible as well. So, hopefully during the next owners meet we will have more information on this.
Any plans to introduce ABS?
We want to push 450X higher up in terms of performance and handling, so ABS is in the roadmap for the 450X, but we do not have any timelines currently. Vehicle architecture limits us from retrofitting it on current vehicles.
What steps should we take to protect our scooter in monsoons?
Ensure that your scooter is parked in a closed area, with a cover if required. Unplug the charger if not in use, to prevent any water ingress into the chargers. Ensure that the scooter is parked in solid ground, and not loose soil, since this could cause your scooter to fall in case of heavy winds or rains.
My scooter has been shut down for about 2 months. What should I do to start using it again?
Not a problem, simply turn on the key, and charge for a couple of hours before heading out. You might also have a few software updates pending, so we recommended installing those as well.
How can I safeguard the wiring against rat bites?
Ensure that you park in a clean, dry place with plenty of ventilation. If you’ve had cases of rat bites in the area before, try using a scooter cover. In addition, a few of our owners have suggested a few remedies on the forum, which might be useful.
Why are the tyre nozzles oriented away from the discs? It’s hard to fill air
The disc brakes tend to get hot after usage, which could lead to accidental burns while filling air.
Can we get battery health reports more frequently?
We are exploring better ways to give you representations on the battery health as part of the app / monthly logs. We are exploring the best solution & you shall hear more about it in sometime
What’s the recommended way to use the modes on an Ather 450X?
There are no rules as such for you to use the modes. You can switch it anytime based on your power requirements.
How can I improve my battery performance? Any dos and donts?
Your battery has undergone extensive testing and it is observed that even after 2+ years of ownership and usage, less than 10% batt SoH reduction is seen. You can continue to use Ather Grid points and home chargers, and ensure you park the scooter in a covered area, to prevent unnecessary increases in ambient temperatures.
Why does the display turn on automatically at night?
This was reported by a few customers. We had fixed a few instances of this in the previous updates, and will be releasing an update soon to ensure this doesn’t happen. Some of our owners are currently testing this (10.1.3) under the beta program, and we’ve got positive feedback on the fix so far and should roll it out to all 450X and 450 Plus owners in a couple of weeks.