Congratulations
Ather Dot installation completed on 31 October, still no communication about the actual delivery date.
Dot installation team was very professional and quick.
Extremely happy with everything except intimation/communication about delays. Please send out at least an email with the link to this thread.
3 Likes
I made payment on 24th Oct as soon as the payment window was openedā¦ I have paid at once. After that no update from you guys. Itās only me who called CS team on 31st Oct to check on delivery and DOT installation it was only then they scheduled an appointment to install the DOT on 5th Nov. Installation completed on said date. Happy with the installation but still was not happy with the charges levied for extra materialsā¦ 150 rs per meter is way high. For e.g. Installation at my place required total of 16 meters (which includes 5m of free wire provided by Ather) excess was only 11 meters of wire and the piping which would have costed me only 500 to the max if I would have bought it from market and labour could be max of 500 (if I take it to the max) so total would have costed 1k if I would have got it installed it but you guys charged 1650/- which is like looting customerā¦ Seems like you guys are charging the technicians salary from our installation. 
This is not acceptable you guys should charge it nominally. Even though the excess 650 is small amount for me to pay against the vehicle (which is again priced high 
)
itās a huge amount for you guys when you get it from all customers (understand, this is how a company is builtā¦ ) It feels like despite doing a pre order I am paying for the charger. Your technician should be informed that if any customer is not ready then you guys should Atleast accept material in exchange. If not that, then you guys should charge a nominal rate. When I asked for it the person said that I can handover the charger to you and you get it installed by yourself. This is not professional. If I would have installed it then later your team would have given lame excuses if any issue found later that the installation is not accurate and etcā¦
You guys should seriously think on thisā¦
However, another thing I wanted to know is I received email from Autovert that the insurance policy is now active. Just wondering without me still receiving the vehicle and without me signing any documents how could that happen? I am loosing days of vehicle insurance until I get my vehicle delivery. I have still not received any call from CS team if I have to sign any documents or is there any other processā¦ Could you please check and assist.
1 Like
Hey @rakloves_4,
I donāt think this is a fair estimation. The pricing charged for installation, especially for cases like yours where it is non standard has been fixed after considerable research and deliberation. We are aware that in some cases you might be able to find a better deal on installation, and hence give you the option of installing it yourself. The Dot comes with a detailed manual on installation as well, which any electrician would be able to do it.
Getting an insurance policy is mandatory before the vehicle goes to the RTO for registration. This is a standard procedure for any vehicle which needs to be registered.
Have you already reached out to CS regarding this? If not, please do so to get the status on your vehicle. You can call them on +91 7676 600 900
3 Likes
I really donāt get why people worry about the insurance starting ahead of vehicle delivery. Everyoneās buying 5 years worth of insurance as mandated. Keeping aside that itās a standard process to get insurance prior to registration, how much of a difference does a few days or even a week gone really make to anybody?
5 Likes
Hi my invoice was generated on nov5th . My delivery date is scheduled for November 9th . I called up ather regarding this they tolded that a executive officer will call me regarding my form20 sign . But no one has yet called. So ather team kindly look into this matter .
Looks like things are on track for your order 
You should get an update soon about scheduling your delivery.
I am awaiting my flight A16582
Hi Ather,
I am very exciting First payment opn window next Del date.
Soon
We cant commit to a date yet, but production is on track!
1 Like
No updates still yet for ather management, i called up them and asked about my delivery they tolded my an executive officer will call me and fix an appointment for signing up for form 20 but still no progress. And my delivery date is 9 to 14 November . But no progress yet?
Hi @Ather.Team @abhishek.balaji, Dot installation was earlier scheduled for me on Nov 5, however, I was not available then so I had to cancel the appointment from my side. Itās been a week now and despite a couple of emails and calls to customer care, I havenāt got the call for rescheduling. Iām worried that my delivery would drag drastically given the slow pace of response from the team.
I await a concrete response from the support team.
1 Like
Hey, someone from our team will reach out to you today for scheduling this.
I did not get a call yet @abhishek.balaji. I wonder why the team is not replying to the emails. Both the means of contact - telephonic call and email - have been either ignored or taken for granted. Letās see if at least raising concern over the forum, gives me a resolution.
Hey, just checked and things are on track. You should get your 450 very soon.
Hi @abhishek.balaji can you please confirm the current order number for which the payment window has been opened in Chennai?
When will deliveries be open for orders upto 11740 ?
Hi @abhishek.balaji and Ather Team.
The HSRP plates that were provided on my Vehicle delivered today do not conform to the central govtās standards. Please refer the following article
I understand that you are getting it from a govt approved Vendor, You may want to bring it to their attention at the earliest.