7 Likes
Missed delivery timelines
Iām really disappointed with Ather today, my vehicle was supposed to be delivered between 11-Oct to 21-Oct. Since Ather has some challenges in delivering i gave them Additional time to delivery by 26th before Deepavali atleast.
Using Forum for escalating delay in delivery
Only after escalating the issue in forum in the last week my vehicle was sent for RTO registration this Monday got the number on Tuesday night and I felt happy. So I forwarded the number to Ather on the same day.
Ather support feedback
I followed up Wednesday and Thursday on this matter since they didnāt have an update they said they will call me back but no call or no email.
As of today morning also the HSRP vehicle number is not ready and they need another 1 day for HSRP and 1-2 days for vehicle final inspection Ather support says. They said they will deliver by next week after festival so I asked them to keep the vehicle with themselves.
From past 2 weeks i was assured to get vehicle before festival (36 days after payment made). But nothing is going in my way.
All these days I taught they have more customers hence the delay but now it feels they lack intent in serving their customers.
Since Ather cannot provide delivery even after 36 days after the payment made and even after promising for delivery many times they consistently fail to deliver.
Customer Emotions Ather must understand
Now there is no point for me to take delivery after 1 day of festival or 10 days after festival. Based on what Ather said i have told my family members will have vehicle by 26th or 27th max and Iāve upgraded to Ather one and bought a new charger also hoping I can roam using portable charger to all my relatives houses on festival day with a new scooter but ather delivery timelines forced me to change all my plans.
Feedback to you Abhishek Sir.
@abhishek.balaji on my previous post you said the team is already working on it and will be resolving the issue but here Iām. I know you handle so many things in forum but You must expedite the process for those customers who waited for more than 30days after the payment made. The reason am Posting in forum is because Ather must know how it feels when you promise something and donāt bother to deliver and know what customers go through during this period.
Hope you take my writing just as a feedback and expedite the process and deliver the vehicle by tomorrow or by max this Sunday. Please take proper measures to provide good Customer experience to the customer in future.
Regards
Sumatej
3 Likes
Guys can I know what is the process for the full payment and documents required for the full payment
Hey Sumatej,
I can feel your troublesā¦ Though I didnāt pre-book as early as you did, but my pre-booking was based on my visit to Ather Space, where, the sales guys confidently told me in August that deliveries will be done within 2 months from Pre-booking. I also aimed for Diwali delivery and booked in August. But for me Diwali delivery is next to impossible now. And this was supposed to be my surprise gift to my wife.
Well, wish you get your vehicle by Diwaliā¦
@Ather.Team should take a note of thisā¦ For many of us, Diwali is not just a festival, its also the beginning of new year (Samvat calendar). Any purchases during this time is a mark of auspicious start to a new year and new season.
17 years ago, I bought my bike on Dhanteras, 10 years ago, my car came home on Dhanteras againā¦ But this time, wish of myself and family has gone unfulfilled, thanks to Ather sales teamā¦
This post of mine might sound emotionalā¦ but thatās how lot of us areā¦ We have emotional connect with what we ownā¦
4 Likes
Great @abhishek.balaji, this is a good news and thanks for resolving this as soon as possible.
For me though, i made the payment for scooter but did not select the installation as it was showing extra charges.
How can I schedule installation now, will it happen automatically ?
You can go ahead and schedule an installation with Customer Service. 
2 Likes
Oh I too feel sad for you. Hope you can gift her atleast on this new year.
If they could clearly say it will take more days to deliver on the first day itself then we actually wonāt bother Ather support with daily updates and build unnecessary hopes. Ather must commit to its customers with realistic delivery timelines like they say about truerange.
To be frank when i look at the recent posts posted by fellow Chennai Atherons i personally feel Iām being neglected. I feel really good for them as they deserve it being the first batch of customers but lost trust in Ather with respect to deliveries in Bangalore. Hope they donāt do the same thing with Next batch of Chennai customers when Ather launches in another city.
Ather must follow simple, transperent and step by step delivery process with automated status updates before customer reaching out to support. This saves so much time for support to work on speeding up delivery rather than answering repetitive status update questions.
1 Like
Great, thanks a lot for your lightning fast response !
Just received a call from @chandan.hp they are able to arrange the delivery by tomorrow itself. Iām glad they didnāt disappoint me.
I will post pictures tomorrow once I take delivery of my vehicle. Thanks for addressing this issue.
@abhishek.balaji
4 Likes
wow, this is great work by @Ather.Team.
Empathy is the one thing I expected from them and they did it.
Congrats @sumatej123
5 Likes
Timeline of events from date of payment window opened.
- Payment window opened on 22nd and completed full payment on the same day
- Form 20 signed on 24th Oct.
- Ather dot installed on 25th Oct.
- Insurance copy received on 25th Oct.
Waiting for ather team to send Form 20 to RTO.
Expected delivery date is 6th Nov to 11th Nov.
4 Likes
Yes it was really great i feltā¦ hope no such issues will happen with the any other customers in future.
1 Like
Hey team,
So far the experience is smooth after the payment window has opened, will write my entire experience once i get the delivery. Although, there is a mismatch in the timelines shown in the app and the dashboard, the tech team might need a look at it.
1 Like
Any updates of opening payment link for 14000 series
13760 to 14052 still hasnāt opened. It might take another week or 2 for that range to open.
14052 to 14350ish should open in 3rd or 4th week of November.
This is my speculation.
What is the current booking number series if one is to make a booking now?
Hi,. @abhishek.balaji ā¦booked my Ather on August 4thā¦ iD #14325 . Iāve sold my only vehicle which I had in August speculating a September deliveryā¦4 days from now itās going to be 3 months and there arenāt even signs that Iām going to get my Vehicle in November even with Oct-Nov expected delivery.
please donāt give customers a false delivery timeline. Iām facing a lot of problems using public transport from 2 monthsā¦ Please help me out hereā¦by the looks of the discussion the delivery wonāt happen in November. If it isnāt going to, youāll miss a genuine customer.
2 Likes
2 weeks over still the payment window is not open for 13906 order id
@Ather.Team,
The 2 month delivery commitment for my prebooking expired 3 days agoā¦
No updates, no communicationā¦ nothingā¦
My Diwali celebration turned sour because you guys couldnāt do your job wellā¦
Atleast, will you meet the November timeline on my order??
Speak up!!
2 Likes