Hopefully by EOD.
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Called CS for an update and they informed that they are opening it in series and we might get a mail around 7pm to 8pm.
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True…
Take me as example: I booked on June 2018. I had waited for 10 months… with deliveries pushed couple of times from October until March 2019. I could not keep the money untouched just for this purchase… So, when the payment window got opened, I could not make payment… So, they had pushed to next batch couple of times…
If they had pushed me to last, then I would have felt it unfair 
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Got an email that payment window is open. My order id is 13xxx series.
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Even I got my payment mail today
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Hey guys I have seen people of pre order status 13700 getting their payment window opening now my order no. Is in 15300s what time can I expect for payment window opening and I have waited for 2 months now plz give an exact date for this.
My order id is 15432 so when can we expect for the payment window to open It will be helpful if we know which month so that we can plan accordingly and in dashboard it says Delivery OCT or NOV
My order ID is 14254. The delivery date on my dashboard too says Oct-Nov. Oct almost done. So is Ather planning to deliver 1100+ vehicles next month? (Assuming they are assigning order numbers sequentially)
Help me with delivery date for order is 8266 we have sent you demand draft on 19.10.19 please reply at the earliest our call us
Please use customer care for individual queries. The forum is not for individual queries
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I really wish Ather would give a response to this. I’ve tried multiple times over the last week to get a proper response to it. Looking at the rate of deliveries, I do not see how Ather can ever deliver 1700 (if everyone completes payment) vehicles in the month of November. Everyone all the way from 13700s to 15400s have the same delivery period of OCT - NOV.
If only they could give more realistic information, so that we can plan accordingly.
I’ve already spent a small fortune the last month on fuel for my older vehicle (which chugs fuel). I had expected to get it by the end of September, but here we are.
Hi Ather team, I was not aware of this extra payment charges. If you had notified me of this charges in advance and provided your account number, I would have registered your account number in my bank in advance. I wanted to book the vehicle during an auspicious hour today and had no choice but to pay 2% extra as I was not aware of this.
It would help future buyers if you notify them in advance so that they can plan and add your account number earlier. If I remember correctly, when adding a new NEFT account number, one can transfer only 50k or 1 lakh in the first 5 days (not sure of this)
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I used IMPS and you can transfer immediately with no such limits.
13700 to 15400 likely doesn’t equal 1700 deliveries. I don’t know exactly how the order IDs sequencing works but it’s not straight math and the math definitely doesn’t account for all the cancellations and postponements.
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Yes exactly, when i had the same discussion with Ather team. The order IDs also include the testing numbers performed by tech team a lot of times. The difference does not account to genuine buyers, so guys there can still be hope…
Hey,
even my no. is in 15351 but payment window opened recently for 13700. I’m eagerly waiting let’s see what happens
Missed delivery timelines
I’m really disappointed with Ather today, my vehicle was supposed to be delivered between 11-Oct to 21-Oct. Since Ather has some challenges in delivering i gave them Additional time to delivery by 26th before Deepavali atleast.
Using Forum for escalating delay in delivery
Only after escalating the issue in forum in the last week my vehicle was sent for RTO registration this Monday got the number on Tuesday night and I felt happy. So I forwarded the number to Ather on the same day.
Ather support feedback
I followed up Wednesday and Thursday on this matter since they didn’t have an update they said they will call me back but no call or no email.
As of today morning also the HSRP vehicle number is not ready and they need another 1 day for HSRP and 1-2 days for vehicle final inspection Ather support says. They said they will deliver by next week after festival so I asked them to keep the vehicle with themselves.
From past 2 weeks i was assured to get vehicle before festival (36 days after payment made). But nothing is going in my way.
All these days I taught they have more customers hence the delay but now it feels they lack intent in serving their customers.
Since Ather cannot provide delivery even after 36 days after the payment made and even after promising for delivery many times they consistently fail to deliver.
Customer Emotions Ather must understand
Now there is no point for me to take delivery after 1 day of festival or 10 days after festival. Based on what Ather said i have told my family members will have vehicle by 26th or 27th max and I’ve upgraded to Ather one and bought a new charger also hoping I can roam using portable charger to all my relatives houses on festival day with a new scooter but ather delivery timelines forced me to change all my plans.
Feedback to you Abhishek Sir.
@abhishek.balaji on my previous post you said the team is already working on it and will be resolving the issue but here I’m. I know you handle so many things in forum but You must expedite the process for those customers who waited for more than 30days after the payment made. The reason am Posting in forum is because Ather must know how it feels when you promise something and don’t bother to deliver and know what customers go through during this period.
Hope you take my writing just as a feedback and expedite the process and deliver the vehicle by tomorrow or by max this Sunday. Please take proper measures to provide good Customer experience to the customer in future.
Regards
Sumatej
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