Why is Ather so bullish on building connected scooters? Why do I have to pay for connected services? Why can’t I just use my phone? If you’ve ever wondered why Ather doesn’t make a dumb scooter, tune into find out the journey in building connected tech, and why the future is connected tech.
Listen to the audio version:
@abhishek.balaji , Really a detailed video on connected services , its current state and future capabilities, however I really feel more than the connected features Ather really need to pull up their socks on the Customer care experience and Ather service centre experience, off lately lot of customers are complaining about new issues coming up post periodic services, this area if unlooked will cause a lot of unhappy customers. I myself have been a victim of issues post period services, I feel there a real need to address this issue, we can still live with some connected feature issue and flaws but totally not with, bad service experience and absolute disconnect between Ather customer care and Ather service centres, Hope some action is initiated.
Loved the conversation about the software experience. Still a long way to go IMO. The main focus should be on providing a much “BETTER” experience with the current software. Still we face issues like lags, bugs and network drop outs. Secondly, the dashboard hardware is not good. Using it is a pain while zooming in or out. Waiting for the keyboard to come up. Responsiveness in general is not good. Bluetooth is under par as picking up calls is hit or a miss, listening to music is a stressful experience as no option to control volume, can’t speak to the assistant to play a certain song or ask it to navigate somewhere. Thirdly, the Ather grid app is a disaster as it is confusing and unreliable. The grey color status causes confusion. There is a need to add a new status for “grid in use” and also for “under maintenance” Several of us are using jugaad like jio router, smart plugs just for scheduled charging or starting stopping charging remotely. Phantom drain while the charger is plugged in still a small concern. Ather can come up with smart charging but that’s been under works since ages. They are also taking way too long for TPMS.
Was really nice to know what goes behind the software part. Highlights for me would be product market fit (though I don’t think it made into the final edit, but only listening to it was fun), Savings tracker and invisible charging. ( no, not actually invisible charging for those who didn’t see). Hey, I might’ve contributed to more views 
Unofficial Statement
That Gen1.0 and 1.5 Customers supposed to pay 2,950/- INR for 4G Dongle to get Network Back 🛜
I heard it from a OG Customer - If so, Can’t tolerate seeing this and We ask for Justice for OG Owners 
@tarun @rohit.dalvi @smridhi.kalati
Edit :
I have Ather Gen1.5 Using factory fitted Vodafone Network. No sync and no signal for past 3 months.
Almost every Gen1 and Gen1.5 customers who don’t have dongle are facing the same issue.
Vodafone removed the 3g from their services years ago. Ather did give the option to upgrade free of charge to switch to BSNL. But the sync issue is not due to network, it’s due to some issue in Ather servers.
But for past 3 years network was perfect with Vodafone 2G itself.
Not sure issue is with Vodafone or the Ather didn’t pay Vodafone for Gen1 scooter’s network.
And free upgrade to BSNL from Vodafone is again a risk. SC open the sealed dashboard to change the SIM. The IP67 rated water proof sealing will be spoilt when they open the dashboard. That’s the reason many OG PPL didn’t opt for BSNL sim upgrade.
Like I said issue in Servers. Not a network problem.
Sim change is an extremely easy process since the CPU is resealable unit. I have opened it and analyzed it. Bet if you want to switch sim it’s an easy process for them. But I don’t think they will opt for BSNL or anything for free.
Do you know of Any official info or posts on the latest? Scooter Network is available and app is connecting with scooter for the most part. But maps are totally out of whack. Dashboard gets stuck on a map related msg and becomes unresponsive if I try to send location from app. navigation and finding scooter location ofc is out of the question.
Last I heard there was a server upgrade happening for new ui 6.0 and they are merging all the gen 1 to 4 along with Rizta, in the same server. Because of this gen 1 and 1.5 have been plugged out. And will continue once they complete it. This was the reply by one of the service advisor. So there is no ETA on when it will be over.
I see - when was this info given to you? Just want to get an idea when they started this work
2 weeks back, even the crm said the same. No ETA for when they will fix/upgrade the servers. In mean time they are pushing up the Upgrade to 450x. HR or LR or Apex. Since gen 1 and 1.5 are End of Life.
