[Closed] AMA - 1, Saturday 1 February

[ashok.suthar]

@Ather.Team I have 450 payment window open as well as 450X pre-order (collector edition ). I am waiting to test ride 450X and then decide on buying either of the vehicles. As I can see, 450 production is going to stop anytime soon whereas 450X deliveries are scheduled starting Q3(which means Test rides should be somewhere around end of Q2).
Now in case production of 450 is stopped by then, what happens if I choose to stay with my 450 order or plan to buy both?

[madhusudhan.rs]

I guess I wasn’t clear, I was referring to bluetooth/connectivity features being unavailable under Plus subscription whereas in Pro its available, on similar lines will there options if the dashboard is changed in 450? or will all features be unlocked and usable at a flat fee/no fee at all?

Ather one covers almost all of what you have listed except the battery maintenance charge which forms the large chunk of the subscription cost right.

[sunku.vignesh]

@Rahul_ST

This means you own the scooter without the battery and pay for the battery as a subscription, unlimited warranty, data services, over-the air updates, unlimited fast charging at Ather Grid. If your battery degrades to anything less than 80% of its original capacity, we’ll replace with a new one.

So does one needs to separately pay for the Ather service plan ??

[shuvaj (Shuva Ghosh)]

@sunku.vignesh

So the shutdown issue cannot be sorted out?(issue–shutting down the 450 at a high charge at night makes the vehicle show 0 charge in the morning and one needs to force restart to sort it out )

This issue has been fixed in 450 already. For the earlier batches, we are fixing it for any vehicle that faces an issue.

[Rahul_ST (Rahul Tomar)]

@power_light2000

Does this mean we have to pay the lease for the lifetime of the scooter

You can choose to avail the benefits for lifetime of the vehicle by paying the subscription amount.

However, there is an exit option from the subscription, right from day one. Along with the option to pause up to 1 month in a year, when you’re not going to be using it.

[vigneshkrissh95 (Vigneshwar)]

So I infer that I don’t need to pay for any other subscription other than plus or pro , please confirm

[rcsharath (Sharath S)]

Has the seat height been increased to 780 mm as reported by media outlets?

[rahul.lakshmanan]

Yes service is separately charged

[ashok.suthar]

Could you please provide hardware upgrades planned as well for 450?

1. 4G upgrade
3. etc…

[chaitanya.hegde]

@madhusudhan.rs

Till when will the 450 be getting OTA updates and new features?

OTAs on 450s will continue for the foreseeable future - you can expect features like Dark Mode, Reminders on mobile app, and more in the next couple of months.

@madhusudhan.rs

What is Ather’s take on planned obsolesence. Will the performance of 450 be degraded by OTA in the future?

We understand this concern and we have no such intention. We have publicly put the performance specs of the 450, we have no intent of changing those numbers. 450X has more features and better performance compared to the 450, but we don’t plan to achieve that by degrading the 450.

[sunku.vignesh]

Oh so 450 v1 needs the fixing?

[bharath5408 (BharathRaju BR)]

If I choose 450x pro then,
:- choose the colour (green , white , grey )
:- to pay showroom price 1,59,000/-
:- extra amt to pay Insurance + road tax + registration Fee
:- 1 year free subscription (who pre ordered b/f 28th Feb)
After that
:- Monthly subscription amt is 400 for Ather charge plan .
(Free OTA updates , free public charging , Free Data 4g , free service , free cloud Data storage , free pipeline cost )

What about home charging amt is refundable ???

:- collector edition body graphics will be attractive and now not finalized

(only out look graphics is change or any something important interesting feature is available??? )

:- 450x pro delivery will be July onwards …

[Rahul_ST (Rahul Tomar)]

@sunku.vignesh

So does one needs to separately pay for the Ather service plan ??

All 450X pre-orders before 28th Jan get a year of free service from Ather besides the other benefits. All others will have the option to subscribe to a service or choose to pay as you go for the service.

[Saurabh_Sharma]

@rahul.lakshmanan

Is there any new subscription plan that you are going to bring which is less than either the pro/plus plan? Or any plan of revising the current pro/plus subscriptions to a lower cost?

Hey Rahul, We definitely want to come-up with more options for the performance packs to cater to different needs. These packs could be both - above as well as below the price points that we’ve currently offered . However, we do not have a firm visibility of what types of packs we will come up with. The whole idea behind the subscription plan is to make available the basic hardware of the 450X, and then keep coming up with different performance packs that give our buyers the flexibility to move up or down. So we’ve heard you and will attempt that for sure. And as and when it happens, we’ll of course tell you .

[power_light2000 (Parveen Singh Rajput)]

Somebody please change the Title today is Saturday Feb 1 not Sunday

[nikhil.nr]

@ashok.suthar

@Ather.Team I have 450 payment window open as well as 450X pre-order (collector edition ). I am waiting to test ride 450X and then decide on buying either of the vehicles. As I can see, 450 production is going to stop anytime soon whereas 450X deliveries are scheduled starting Q3(which means Test rides should be somewhere around end of Q2). Now in case production of 450 is stopped by then, what happens if I choose to stay with my 450 order or plan to buy both?

If you truly need a vehicle now, then I would encourage you to buy a 450 right away. If you do not have an urgency I would ask that you wait for 2-3 months when test rides would be available. The 450X would definitely be significantly better than the current 450

[shuvaj (Shuva Ghosh)]

@madhusudhan.rs

I guess I wasn’t clear, I was referring to bluetooth/connectivity features being unavailable under Plus subscription whereas in Pro its available, on similar lines will there options if the dashboard is changed in 450? or will all features be unlocked and usable at a flat fee/no fee at all?

Ather one covers almost all of what you have listed except the battery maintenance charge which forms the large chunk of the subscription cost right.

The 450X (both plus and pro) electrical architecture is substantially different from 450, hence upgrading the dashboard only is not possible - along with the dashboard, one needs to upgrade a bunch of other hardware accross electrical/electronics modules, BMS, powertrain controller. So it is not viable.

[shuvaj (Shuva Ghosh)]

@rcsharath

Has the seat height been increased to 780 mm as reported by media outlets?

Yes.

[nishant.dk]

@bharu1905

What if we are to see the 450x in the future? Can the sub model transferred to some other person?

The subscription will be transferred to the new buyer and he/she will have to complete the remaining part of the subscription.