I drop my 450x gen2 in Chromepet sc for soc drop in shutdown mode. For 7 days its dropped 74 to 23 soc. They send the datas to backend team and they approved the battery replacement. They informed replacement cost would be somewhere around 5k, but i have EBW for my battery till August 2026. Outof warranty vehicle they charged 5k in the name of goodwill warranty on 4th year , 5th year they charge 10k.
For EBW customers also pushed to pay 5k means whats the use to buy EBW?
Same here
Fr
definitely wonât be, the delays in help are innnsaaneee my app issues took 3 full months to be solved and also didnât recieve myel ebw yet been 90+ days and counting
Itâs so cheap plastic I feel China ev scooters are better. buying this premium scooter and it sucks. Itâs happening in gen 3 athers why there is no thread on it. I have used activate tvs ntorq April Sr 160 I feel regret buying Ather Tarun Mehta and Swapnil Jain might left of their dream to build quality and practical durable
Going to consumer court can go in cohurt
The handling problem of my 450s is still not resolved even after visiting service center thrice. It feels wobbly on low speeds as if tyres have no pressure but they are inflated properly still the handling feels shitty
get ur front forks checked
I changed my tyre along with periodic service so go with that option, because the minimum invoice they need to do for any service is around 788/- or something. So go ahead for periodic service for the tyre change, if they are not accepting raise a ticket. Hope it helps!
Before going to consumer forum my lawyer has suggested get all proofs from SC and customer support in written format. Got call from Ather Head office to revisit the sc itâs again a burden and itâs 20km from my home. Itâs almost like seating on a toilet a skeleton less seat. If anything happens me in transit in high traffic itâs entirely athers responsibility of my two twins and wife. I never seen a cheap plastic company. If I get some power ola person liting his scooter in fire in SC will do the same.
Dumped and ruined my vehicle no
Itâs a nightmare out of the box
Thank you Tarun Mehta and Ather for dumping.
I feel all those podcasts are just marketing activities and Tarun Mehta is also a businessman not a savoury for layman.
Whatâs the issue ?
Neither mine. It was my first and last. Also the competition is getting high. Theyâre gonna finish in India soon.
How hopeless can the system get?!
I call the number on the app for booking a service and through IVRS it sends me the same number that I have called up. How do I actually book a service?! Mumbai SC btw
My Disappointing Experience with Ather Guindy Service Center â A Customerâs Perspective
As an early adopter and proud owner of an Ather electric scooter, I have always appreciated the brandâs innovation and eco-friendly commitment. However, my recent service experience at the Ather Guindy Service Center left me disappointed and concerned about how customer grievances are handled. The Issue: It all began when my TPMS (Tire Pressure Monitoring System) started malfunctioning. As the vehicle was still under warranty, I raised a service request and took my vehicle to the Ather Guindy center. I dropped it off for service on 8th January 2025, and it was returned to me post-service on 10th January 2025. Everything seemed routine until I escalated my TPMS concern for warranty coverage. To my surprise, the area service engineer reportedly informed their higher-up that my vehicle was serviced outside the warranty window â a claim that was completely inaccurate.
Setting the Record Straight
Luckily, I had retained a copy of the Service Acknowledgment Card, which clearly showed the drop-off date as 8th Jan 2025, validating my claim that the service happened within the warranty period. This mix-up not only delayed the resolution but also raised questions about internal communication and data accuracy within the service ecosystem.
The Bigger Concern:
Whatâs most concerning is not just the incorrect record â itâs the assumption and communication to leadership without verifying facts. As a customer, I expect transparency, clarity, and fairness â especially from a brand that emphasizes user-centric innovation.
A Request to Ather
Ather has built a loyal community. To maintain trust, service centers must be aligned with the brandâs core values. I urge Ather to:
Ensure accurate service data logging. Train service teams to verify warranty status properly. Improve the escalation matrix to avoid unnecessary customer frustration. Conclusion: As an Ather customer, I still believe in the product and the brand. But experiences like these tarnish the ownership journey. I hope Ather listens â not just to feedback forms but to real customer stories like mine.
I tried reaching out Ather CS and the lines were busy. The IVRS said I would get a call back but no luck.
Itâs down bad now
Try to connect to a real agent through any option, and then ask them to transfer your call to your respective SC
The service centres were giving bills with the name Shiny Vinod, I raised it as concen then a ticket which was open for 3+ months and closed without giving any response. Now my service history is gone from the app. I donât know how itâs going to affect the vehicle warranty. @smridhi.kalati
Hi Anbu, Ome ASM from Chennai Ready to help you but You need to Contact him
DM me, I will give you his Contact thnkx
Same thing with me. Some fictitious name as owner instead of mine. Tracking for almost an year. They keep closing saying ots solved.
Hey Anbu,
I have messaged you regarding this. Request you to please share the details so I can help you.
Thanks!
