I sense Lot of sarcasm in this answer. my question was why I should pay 2% extra on CC, I’m not asking for alternate ways to save money.
@tarun your team needs to learn humility.
Remember the Bansals? we can learn a lot from them. don’t kill the excitement you built with such attitude.
@cosmicworld1 Glad we spoke. Hopefully, we were able to explain the response and why we took the decision to have this charge. Equally, we buy the point that information on this should be available to the consumer well before the final payment.
We will update the website to reflect this information transparently early on in the consumer journey.
Hi,
You also support digital payment wallets right? Like Paytm, phone pe and soon… Can we use this mode to do payment? And is it possible that I can split my payments within the time period you have mentioned above and complete my final payment?
The only beneficiary of the 2% are card companies who add no real value whatsoever to any transaction now that we have alternatives. If they wanted they could have charged fixed per transaction fees. Rupay charges about 90paise/txn. Visa and mastercard were a duopoly and have been charging extortionary amounts because they could. No reason to keep supporting them. Whether you do a 10K transaction or a 130K one, almost the same amount of bytes will go over the network, almost the same amount of CPU cycles and storage will be used to process it. So it is really a stupid model to be paying 2% to anyone. If the merchant distributes the charges to all consumers equally because a few consumers want to keep using this monopolistic expensive technology, it is not fair to the rest. Please do some research on this. Sending a few bytes conducting a financial txn should not cost me 2600 rs
Net banking also charging 2% is high why for net banking
I had this issue as well and ended up paying around 1400 bucks above the lease down payment. I’m not in India currently and was worried that the payment window would close soon. Being in a timezone that is 12 hours behind didn’t help either. I could have paid using the NEFT or IMPS option, but those options don’t let you transfer beyond 50K before 24 hours of adding the beneficiary. So a combination of all these meant that I had to pay extra to what is already a pretty steep amount for an electric scooter.
I could understand if we have to pay extra for using a credit card (understandable, but no company should get a free pass for doing this), but why is this applicable even if we pay using Netbanking?
The money is not going to company. Ather is paying that money to bank to accept cards. I don’t deny the fact that here the 2% amount looks big since the price of the vehicle is more than Lakh.
The company has given both the option it’s up to customer to choose.
Even they know the fact this should not be charged if they had any option they would have made something to remove this charge after working out on all possibility they would have made this decision.
The feedback is taken they are working on it.
A startup company like this who is building things from scratch needs some support. I would like to guide them by understanding the stage that they are in.
When people can express their views on the concepts of the company (not pointing fingers to any one) even company can express their opinion about the concept.
If I see the Indian Automobile company (owned by Indian based in India) they are just countable.
If our older generation would have supported Indian companies this 2% would not have been here today.
I would like to give my future generation good Indian companies and great country.
It doesn’t justify why the customer has to pay 2% (extra) on the existing charge. If that’s the case with Razorpay then Ather definitely needs another Payment Gateway. Customers aren’t necessarily required to pay for Razorpay’s association with Ather.
@Ather.Team there are tons of other Payment Gateways who give you flat pricing instead of a percentage on each orders. Do check them out.
In fact, if you have visited both the showroom and service centers, you would have seen notices saying 2% extra on card payment for both new purchases and service bill payments, I remember reading in news papers that there were complaints on the 2% charge and RBI had issued clarifications and warnings to companies in this issue.
Hello Sir,
Is it possible to provide the account details of Ather, so that I can add it as beneficiary and I can use NEFT or IMPS during payment window period without any restriction.
Thanks
Sir, ATHER - Banking Account number will be some random unique number for each pre-ordered customers. It won’t be same for all.
You need wait until payment window opens for your order id.
Thank you for your response
@Ather.Team, could you open UPI payment methods through paytm, phonepe, googlepay etc. for this payment. Like others quoted, a first time transaction through NEFT has a limitation on most banks.
Request you to address this for future bookings, so others in waiting benefits.
Thanks!
UPI has a limitation as well, unfortunately. The daily limit for transactions is 1 Lakh and it varies depending on the app you’re using as well. This would result in making part payments over multiple days.
The best way to pay was through IMPS, most banks have 2 lakh limit and the transaction is instant and the best part is, no extra charges
I don’t think the transaction is free. There is a charge, but it’s a flat fee of Rs 5 or 15 + GST depending on the bank. Some have chosen to waive off the transaction charges.
That may be the case then, I was not charged any fee when I made the transaction.
