OTA and App updates

Hey folks,

Creating this thread for announcing new OTA updates for the Ather 450X and 450 Plus. This post contains information on how to install an update on your scooter.

Downloading the OTA

As soon as an over-the-air (OTA) update is pushed from the Ather servers, it automatically gets downloaded onto your scooter, regardless of you riding or charging it. As long as your scooter is connected to the internet, the download will be received.

How to check if the OTA has been downloaded on your scooter?

  • Tap on the Menu icon on the top left of the home screen.

  • Go to ‘General’, the current Software Version will be displayed here.

An orange dot appears on ‘General’ whenever an update has been downloaded and is available for installation.

Installing the OTA update

  • Tap on ‘Software Version’ in the ‘General’ tab.
  • You have two options to install the update — to install it right then or schedule it for later. The default scheduled time is 3 AM.

  • Tap on ‘3 am’ to pick a convenient time for installation or tap on ‘Update Now’ button. In case, no time has been scheduled, the installation will happen by default at 3:00 am, if the charger is plugged in.

  • Ensure that your scooter is charged over 45% and turn the key OFF to initiate the installation.

  • The installation will automatically be initiated and completed at the scheduled time.

After installation

  • Turn the key ON once the installation progress bar fills up completely on the installation screen.

  • Depending on the nature of the update, sometimes you might see a screen that says ‘Completing’.

  • Once the installation has been completed, tap anywhere to dismiss.

  • Go to the home screen. Tap on the Menu icon and Tap on ‘General’. On the General screen, you’ll notice the updated software version.

If you get notified about an OTA update release but your scooter doesn’t receive it even until a week later, reach out to our Customer Support team.

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Hey @450X-Owner

We’re releasing the first Over the Air update (10.0.1) for the Ather 450X and 450 Plus. This is a minor update with a few improvements for your scooter. The update will download on your scooter automatically over the next few hours.

  • UI improvements and fixes
  • Navigation keyboard theme has been updated
  • Other minor improvements and bug fixes

Do refer to the post above for instructions on installing this update.

9 Likes

Hey folks,

We’re rolling out an update to the Ather app on Android and iOS. This release is a patch release with a few performance improvements and bug fixes. Ather 450X and 450 Plus owners will now see the color and name reflected correctly in the app.

Android users would be able to see the update on the Play Store in the next few hours. The iOS app is pending review on the App Store, but the Apple team will be off till the 27th of December for Christmas. We expect the iOS app update to become available then.

9 Likes

Hey @450X-Owner,

We’re rolling out an over-the-air update (version 10.0.2) to your Ather 450X and Ather 450 Plus. We’ll be releasing it in batches over the next couple of days for all Ather 450X and 450 Plus owners.

Here’s what’s new in this update:

  • Series 1 UI on the dashboard for those with a Series 1 Ather 450X
  • A new splash screen for Ather 450 Plus owners

Bug fixes and improvements:

  • Improvements and fixes on navigation and pushing location from the app
  • Better syncing of docs uploaded on the app
  • Auto-brightness will dim the screen further at night to ensure a comfortable ride
  • And a few other bug fixes

Please take a look at this topic for instructions on installing the update: OTA and App updates. You’ll get an orange indicator on your dashboard once the update has been downloaded. Then, you can select a convenient time for it to be installed. Otherwise, it’ll get installed automatically at 3 AM.

As promised earlier, if you’ve purchased an Ather Connect Lite/Pro, we’ll be adding subscription credits prorated daily from the day you purchased the plans till 10 January 2021. These credits can be used to renew your subscription subsequently.

6 Likes

Hey folks,

We’re releasing an update to the Ather Android app (version 3.6.6) that solves for compatibility with Android 11 and fixes an issue where the app doesn’t load. We’ve just rolled this out in the Google Play Store, and you should see the update pop up in a few hours.

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Hey @450X-Owner,

The next patch OTA update (10.0.3) will be rolled out over the next few days. The release fixes a lot of the bugs and niggles reported on the dashboard, along with some improvements as well. Overall, this is a stability release, looking to make the dashboard experience much better.

Some key fixes:

  • Fixes recent locations not showing up
  • Reduce volume of indicators and boot up sound
  • Fixes dashboard freezing, display turning on even when is key off and improves the performance

In addition, some changes since the beta release:

  • Fixes delay in sync between app and scooter
  • Improvements for auto cut-off indicators

We’ll be rolling this update out in batches over the next few days. If this is the first time you’re installing an OTA update, you can find instructions on installing here: OTA and App updates

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