When the new update is downloaded, you’ll see an orange dot on the dashboard or your scooter.
If you want to know how to install the update, you can refer to the below blog post and the Video
I got the day it was announced, it’s rolling out in batches, they are publishing it first for the problematic M017, M019 errored scooter first and then for everyone later
Not related to the shutdown feature. The vehicle enters low power mode when it detects an error with any of the motor sensors. It’s a safety feature that prevents the motor from completely turning off when such errors occur.
Over The Air Updates - #17 has fixed the errors for most people. Not sure in your case, and the service team would be in the best position to identify and fix the issue.
Do raise a request through the app or by reaching out to customer care.