Network and navigation features are back online

Announcement & News
1

Hi folks,

Due to an update to Google’s servers, some Athers faced navigation and network connectivity issues for the past few days. The issue has now been resolved and network connectivity has been restored to the affected scooters.

Thank you for bearing with us as we worked with multiple partners on the network and navigation front to resolve this issue. Please raise any other issues you may have via the Support tab on the Ather app.

Please note: Ride data sync will take some time to reflect on the app normally as the backlog data from the last few days gets uploaded.

18 Likes
3

Still I didn’t get network to my Gen 3.1 scooter, Gen 2 working normal.

4

My network issue is still there.

3 Likes
5

Curious on how an update in Google would mess up the entire scooter’s network. Maps not working is understandable (which is only what was happening first), but then all of the network (including app connectivity) went down?

9 Likes
6

I am just guessing that Ather might be using Google cloud services for storing scooter data.

8 Likes
7

Hmmmmm, could be

1 Like
8

This issue has been sorted but the arrow mark during navigation issue still remains

image
image3024×4032 2.18 MB

9 Likes
9

Still for me navigation is not working

2 Likes
10

Iam also facing issue for past 2 days

2 Likes
11

Me too facing this for past 2 days!!

2 Likes
12

My maps are still not working. My scooter has not synced on app since 10 hours.

1 Like
13

Still network not available please help me out from this because with this issue I couldn’t use navigation on my vehicle

1 Like
15

Hey There! We regret the inconvenience caused to you. We have shared your concern with our team. We will get back to you soon.

3 Likes
16

No TPMS working and map also even app has no details of my vehicle

2 Likes
17

i hv got netwrk bavk bt no navigation was working and now netwrk has gone again

18

My Ather still has the issue. Navigation didnt work from day one 22nd Feb. Lost dashboard network on 25th Feb 2023 and never got it back. Raised a ticked and spoke to your tech sopport, they just closed it withut any resolution to it. It really worries me!?

19

Same here. Navigation not working from day 1 and from yesterday network also gone.

1 Like
20

Still facing network issue. The network symbol is shown empty and my phone isn’t syncing with scooter

1 Like