I would like to narrate briefly about today’s Experience with the Ather Service and maintenance department @Ather.Team .
I Parked my flight in the college parking lot and attended classes , when i returned i was shocked to see that the handle gripper of both the left and right sides were stolen . i immediately called the customer care and asked them how much would the replacement cost, they replied saying that it would cost around 250 to 500rs and they asked me to come to IBC Knowledge Park. As they told me that it would cost under 500rs , i went to IBC Knowledge park from Yelahanka, I didn’t find any difference in the performance of the vehicle but as the gripper was not there my hands started to hurt . as it is very sharp as seen in the picture15%20PM|281x500
I reached IBC around 3.15pm, called the customer care and informed them that i was here, they send a person from the service team after 15mins , the service executive came and inspected the vehicle , i asked him if it could be replaced, HE said that the left side can be replaced easily and the right side could also be done , I asked him for the estimation he told me that the service team would contact me. i waited in IBC for 90 mins and had no response from the team. I called them repeatedly but they kept telling that well get back to you in 20 mins but no reply after that, Finally after 2hours of waiting the service personnel calls me and tells me that they just finished working on my vehicle and they said that they would deliver the vehicle to me in 15 mins. Just 10 mins after this call I get another call from ather saying that the replacement for the left side costs 280rs and for the right side costs 2600rs.
I was shocked after listening to this i asked them why it costs such much , they told me that the gripper comes molded with the throttle and as it has a ride by wire system the whole unit has to be replaced and the whole unit costs 2600rs, I asked them that IF THE GRIPPER WAS MOLDED HOW WAS IT REMOVED FROM THE HANDLE IN THE FIRST PLACE for this the Ather team told me that i cant answer this question. I was very disappointed hearing this, I told them to just slide the rubber gripper into place but they refused me saying that the whole throttle assembly has to be changed . As this was a VERY VERY EXPENSIVE option i asked them to return the vehicle , they agreed to it and for some strange reason took 1 hour to return the vehicle.
I went to IBC because @Ather.Team told me that the replacement would cost under 500rs , i traveled 30 kms for this very reason , and on arrival at IBC they tell me that it’ll cost around 3000 rs for gripper replacement is completely absurd, i don’t know why i’ve been given two different versions for the solution of the same issue. Being an Engineering student with mechanical background i was not convinced with the versions given by the concerned person, for the issue mentioned earlier. I was annoyed with the options suggested by Ather , alas I decided not to get the grippers replaced by Ather .
I hear by like to inform you that i went to a near by automobile shop and got a pair og grippers which is suitable for my vehicle for 350rs and replaced it by myself and rode the vehicle back home.
I regret to say that i had a bitter and bad experience with @Ather.Team (Ather service and maintenance department) and wish that this type of experience should not repeat for any other “proud ATHER owners”.
21 Likes