Hi, does anyone know if there are vendors that provide waterless wash for the 450 (like they do for cars)? If yes, please recommend options, preferably around Indiranagar.
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I ended up getting this kit: https://www.amazon.in/WaveX-WCWKIT-Waterless-Concentrate-Dilutable/dp/B07767JP71/
Note: Personal recommendation
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I am giving my feedback after completing of one month. CHENNAI ATHER SERVICE TEAM IS VERY GOOD
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Sad to hear this however, this seems a one off case!!!
I personally have dealt with their customer service team and its just amazing. I have had to deal with them about 5 times till now and have never been let down by their team as such!
Small hiccups will always be there but trust me those are negligible issues and hence I would rate them atleast a 9.5 on 10!
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@abhishek.balaji
I remember to have seen somewhere on the website information detailing the cost of replacement/servicing of some vital parts in Ather 450. I am unable to find them. Please help by posting the information here. Thanks.
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The pay per service costs if you don’t take any service plan? Here you go: Pay per service
And there’s this as well: What are the service charges for various maintenance services?
Since 8 days my bike is with Ather. Every time I called they are telling still they are finding the root cause. I do not understand what to do. Is there a way to give the bike back and get money or so I need to go to consumer court ? In 2 months 3 times the bike as stopped while riding… Hard earn money is lost… @abhishek.balaji, please respond…
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Very pity condition.We think Ather will give high quality scooter after QC checks.But now i m hearing so many issues.Also i doubt that Ather service team is not upto mark.I m using Okinawa.I didnt faced any problem till date.I think With more technology,we need to suffer more problems in this scooter.Now i m worried to buy Ather. @abhishek.balaji Pls respond to @2kumaran
Hey Kumaran,
As updated earlier, the service team is testing your vehicle to ensure everything is perfect The team will get back to you when it’s ready for delivery.
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Not at all, this is a one off case which occurred unfortunately, that we couldn’t solve immediately. In such cases, the scooter spends a longer time in the service center so the engineering team can figure out the root cause and make appropriate changes. I’m sure many owners can testify the quality of their scooters and the service 
The belt is essentially elastic so it’s kept at a certain optimal tension for smooth running and minimisation of noise.
Due to regular use, and in cases like a Puncture where there could be additional stress on the belt, it can go out of spec.
The retensioning is done during the periodic service intervals as well
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Hey Karthik, What makes you think that Ather service team is not upto the mark? I haven’t faced any major issues with my 450 till date. Ather service team is top notch. You raise any issue, they will come home, diagnose the issues, take it to the service center if required, get it fixed ASAP and return it back to you. I haven’t seen any other company who is so pro actively listening to customers and having their vehicles fixed so soon.
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I thought because i m hearing a lot of unsolved issues or complaints after service.
That’s mostly because only issues get reported. Also once problems are solved, people don’t come back and report it as solved (not blaming them). When there are no issues, no one reports as there is nothing to report obviously. Someone reading these (like you) will feel that there are only problems and they are unresolved too.
I’m also not saying that there aren’t problems…there definitely are issues. Some issues have not been solved, some issues have been recurring, some issues are really scary and dangerous. People who’ve experienced it will be angry and they have every right to be. All I’m saying is that they are not deal breakers.
Your experience with Okinawa service may be good, but personally I’ll prefer an advanced product with issues than a crappy product (no offense) without issues. Of course I wish for an advanced product without any issues. That will come over time (that ‘time’ may be quite long sometimes).
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I have been using Ather for almost a year and have dealt with Ather Customer Service quite a few times and to be Honest, I have never had any major issues with them! Like @hemanth.anand mentioned, the Good Services never get highlighted or reported and hence you feel that all issues are in negative light, but that is not the case!!!
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I got a call from CS, they are going to keep the bike for 10 More days, to change some wiring and test for fews days. They assured me to provide a standby bike my tommorow hope I get it. @abhishek.balaji thanks for your response.
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My bike is still in service, yesterday I got a standby bike and today while riding I got this MO45 error. I am know worried to take this bike on road. My bad continue with Ather. @abhishek.balaji please what should I do ? I called CS no response… I get a messy they will call me back …
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You are not alone! My bike also had issues. Low power mode issue and sudden restart while driving. 2 weeks back Ather took my bike and serviced. I was told that there is no issue with it. I was also told that wire harness is loose and they are correcting it. They returned it after service. However, low power mode issue returned today. It is making too much noise and a rattling sound in front console. I purchased this bike for my wife and now I am regretting my decision. I am seriously thinking to sell it off and go for something else. I may even return to ICE bike. Electric bike market still needs to mature, not right time to venture if you want peace of mind.
Sorry Ather, you disappointed me big time!
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Today took delivery of flight… drove to home I.e around 16 kms again tried starting it but it never switched On …dashboard was blank … after multiple attempts on & off by key the scooter finally rebooted… feeling sad as I just took the delivery of new vehicle and this problem occured.
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@abhishek.balaji I understand this is a one off case and it takes time for engineering team to find the cause. Would it help if such cases are categorised as long service and something and provide a loaner vehicle for the time. Because there customer is anyway loosing his/her time with the vehicle
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