This is what I do agree with , I bought my scooter in October 2022 and there was no offers or deals running at that time and I have paid 1.68L with no state subsidy , I had a scooter with over kill features of what a scooter should have for daily commute , Then came the Community day and they launched new UI and Vector maps , this was an surprise free upgrade to all the previous owners which they never promised but yes they promised something in community day which is never going to come to us old users and I am ok with that as I was never promised that feature at the time of buying , Charger refund is also a added bonus to all of us old owners which brings my actual cost of the scooter to 1.48L approx from 1.68L , I am yet to receive the charger refund but I know I am gonna get it anytime later for sure ,
Main thing is as Ather is giving more and more franchise across the country , they need a team of person to visit the experience centers for surprise visit and check , what’s going on , Ather is losing its name because of poor staff experience and a person like me who is a Tech enthusiast , they don’t have answers to my questions , it’s like they don’t even try to come out and speak outside what they have trained for ,
In the below 2L EV scooter market even if the competition is high and we have no of options to try from as per our needs , I still feel Ather is a Premium scooter and noone can match their performance, not even it’s competitor OLA and I am saying it because I do have a OLA S1 Pro in our friend circle
Yes they need a good software team , the team which is working now is launching a new update with new features but messing up older perfect working features , for example TPMS stopped working and is stuck at same tyre pressure readings from last 5.9 update
Maps have improved alot over the time no doubt but still needs polishing
Subscription and charging at grids are chargeable as it comes at a cost and it’s negligible for what we are saving comparing to ICE but people don’t understand this , Ather has been giving free Connect features for over 3 years because my friend owns gen 2 from 2020 and it was free from that time , Grid charging made paid is a welcomed decision from my side and I have mentioned it many times earlier as these free grids are always being misused by abusers , today I was at a grid and it was occupied and that person was at 79% and was waiting for 80% and didn’t allow me to charge till he reached 80% and charging stopped , I was low on charge and was waiting for him to leave ,I want Ather to make grids in Hyderabad to be paid as soon as possible