Hey folks!
A lot of you would have experienced longer waiting times on calls and responses over email recently, and we’re aware of the issue. The last couple of months have been incredibly busy for us as we expand into newer cities and onboard lots of new Ather owners.
Our average call waiting time has jumped up from 19s to about 2 minutes, and many of you got dropped off the calls as you were waiting. Our average email response time has increased from 3 hours to about 14 hours 
This is definitely not the experience we’d want you to have, and rest assured that our teams are treating this as a top priority. We’re working on fixing this in the next few weeks through a few solutions. In the short term, we’re onboarding more people who’d be able to answer calls, and in the long-term, we’re working on making it easier to resolve common queries through the app.
If you have a query that’s not urgent, please consider dropping an email or post it in the #Ask an owner thread. While our community won’t be able to answer individual queries, you’ll find plenty of answers and suggestions from fellow Ather Owners.
Some resources that can be useful:
Ask an Ather Owner: https://forum.atherenergy.com/t/ask-an-ather-owner
FAQs for common questions: #faqs