Hey folks,
Now that the lockdown restrictions have been relaxed in Bangalore, here are some updates on resuming operations. But, Chennai is still under lockdown, and we’ll update when the situation changes. As per the government guidelines we are taking all necessary precautions, and are working with a fraction of our on-ground workforce. So, the turnaround time might be slightly higher for all our services. But, expect no drop in quality of service and safety standards.
Vehicle registration and deliveries
Vehicle registration will resume right away. But, we will first deliver the scooters which are already at Ather Space. Subsequent deliveries will resume gradually from 17th May 2020 as we get permission to transport vehicles within the city.
We are trying to speed things up as much as we can, but currently we are very low on on-ground staff and the RTO work is going to be slow-moving too. So the turnaround time might be higher than usual.
Be it sanitization, personal hygiene of using masks and gloves or social distancing we are taking all measures for the safety of our team and customers.
Servicing
Scheduled maintenance and servicing requests will resume soon in Bengaluru gradually. Our team will prioritize requests for interventions essential for the vehicle’s smooth functioning followed by periodic maintenance. If you have already raised a ticket in the past few weeks, our customer support team will get in touch with you to schedule an appointment.
If you have a request that’s not urgent, we urge you to hold off until we’re back at full capacity.
Test rides at Ather Space
Test rides for the Ather 450 will resume at Ather Space Bengaluru, but the number of slots will be low to begin with, as enforce social distancing at our Experience Centers.
Ather Grid
We’re checking with the Ather Grid hosts on the availability and access to Grid points. We’ll update the status of the locations on your Ather app as and when the locations go live.