Internal updates - Ather 450X & 450 Plus

Announcement & News
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Hey folks,

Sharing an update on the 4G module upgrade for Ather 450 owners. The module is undergoing final testing and our teams are undergoing training to make the installation process smooth.

Here’s how it’ll work:

  1. We’ll reach out to some of you who’ve already expressed interest in getting the upgrade. For this set of folks, we’ll offer doorstep pickup/drop to ensure the process of installation is robust.
  2. It will be extended to all owners post the trials, which will be done at your doorstep.

We’ll start rolling it out incrementally to owners in Bengaluru and Chennai. The installations will happen on a first-come first-serve basis, and the current estimated date for the start of operations is 20 April.

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Whether you cruise on Eco mode, or Ride through the city, or simply Warp back home from work, we’ve got the tunes to keep your company on your ride. There is a playlist for every mode. Check them out, make your own and share them here!

Go Slow with Eco:

Along for the Ride:

Warp it:

Pssst, we’re always looking for new tunes, if you want to add to the playlists, submit them here:

https://forum.atherenergy.com/t/what-are-you-listening-to-spotify-playlist

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74

Ather Grid, now at UB city

Hey folks!

One of Bengaluru’s iconic landmarks, UB City has finally gone EV friendly, with an Ather Grid point! If you’re in the area, do drop by for a quick top-up.

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A few of your reported that Sport mode wasn’t “Sport-like” after the recent OTA updates. While we haven’t tuned the performance of riding modes since launch, we’ll be fine tuning the Sport mode in the upcoming OTA update (10.1.2).

The peak torque in Sport mode was consistent with the internal testing benchmarks, but it required a little more effort to twist the throttle compared to Warp and Ride modes. The fine tuning should make Sport mode feel more peppy and a step up from Ride mode.

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77

The COVID update

Hey folks,

All of us are aware of the current situation in the country, and going through our own personal battles during this time. As many cities go into lockdown, we’re sharing an update on what you can expect for the next few weeks:

Servicing and Deliveries

Since restrictions are being imposed across cities, deliveries and servicing is affected. If you have a delivery scheduled in the next few days, our team will reach out to you regarding the next steps, if not already.

Servicing and Road-Side assistance would be available in a limited capacity, depending on local conditions.

To ensure you, and our staff are safe, timelines for vehicle servicing might take longer than usual. We urge you to avoid any non-essential servicing, and hold off till the situation eases up a bit.

Subscriptions

We understand that your usage of the scooter and hence the Ather Service and Connect packs would drastically reduce. If you’re currently subscribed to any of the plans or are on a grace period, (Ather Service/Connect, Lite/Pro) we’ll be extending your subscription by a month.

You’ll see this reflected in your subscription status directly on app.atherenergy.com over the next few weeks.

The Ather Community

During these difficult times, electric vehicles and tech will probably not be on anyone’s mind. As an organisation we’re doing our best to assist those who are volunteering their time to help people in need.

At the same time, if you’re someone who needs help or if you can offer your help, do post in the community, and we’ll do our best to help you out.

We urge everyone to stay at home, and take sufficient precautions, to ensure we beat this wave of the COVID-19 pandemic.

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78

Update on the referral program

Hey folks,

The Ather Referral Program ends on 16 June '21. This means your code will expire on this day and you’ll not be able to gain any new referral credits.

Any unlocked credits in your Ather account will be intact and you’d be able to use them to purchase and renew subscription packs as and when you wish.

If you have referred a few folks, and they haven’t purchased yet (your credits are locked), they’ll have two weeks to complete their payment, and get the referral credits.

For the cities that we haven’t launched in yet, you’ll be able to unlock them when we launch in your city.

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Hey Ather Owners,

The warranty for the Portable charger is now 3 years. This applies to those who have already purchased the charger as well. A warranty review of the portable charger was in the works internally, and we’re glad to share the news officially with all of you.

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81

10 more days to unlock those referral credits

Hey folks,

We’re partially extending the referral program till 26 June. We had paused invoicing over the last few days due to the FAME incentive announcement, hence you’ll now have 10 more days to either complete your payment or convince your referee to complete theirs, to unlock the credits in your account.

Do note, referral codes can be used for new bookings only till 16 June. If you’re referring someone or have been referred, do ensure the booking is made before 16 June, to be eligible for referral benefits.

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82

On deliveries in Bengaluru

Hey folks,

Quite a few of you have made payments in Bengaluru during the lockdown. However, as you might be aware, vehicle deliveries were paused due to Govt. directives. Additionally, revised FAME II incentives were introduced recently which impacts all scooters that have not been registered yet. We’re clarifying the process and what to expect over the next few days:

  1. This impacts all those whose VAHAN registration has not yet been initiated.
  2. Since the FAME subsidy was revised, we are reissuing invoices to ensure eligible folks will be able to avail the improved incentives. There are a few hundred of you who are affected, and we’re trying to work this out as fast as possible.
  3. Your insurance policy and the premium would change too, to reflect the revised invoice amount. To ensure minimum inconvenience to you, we’ve been working directly with the insurance partners to re-issue the policies, but understandably the systems around insurance and registration have been bottle-necked in the past couple of weeks.

You’ll get a call over the next few days to update you on the status of your order and discuss the next steps.

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Rains in your city? Here are some tips for keeping your Ather safe

Hey folks

There are heavy rains in many cities right now, along with predictions of the rains intensifying over the next few days. Here are some precautions you can take to ensure you Ather scooter isn’t affected by the cyclone:

  1. Disconnect and turn the charger off, especially if your charger is installed in an open space
  2. Ensure you park your scooter on higher ground and under a covered space if possible. Avoid parking on inclines.
  3. If you’re parking it outside, make sure the scooter is parked on firm ground. Avoid parking on loose soil, since heavy winds are expected.
  4. In case of any unfortunate flooding in an area, try to ensure the water doesn’t go above the floorboard if it is safe to do so.
  5. If the water level is above the floorboard, do not turn on the scooter or operate it. Wait for it to completely dry and reach out to the service team for an inspection before riding it.
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87

Opening up our proprietary fast-charging connector for other OEMs to drive faster adoption of EVs

Hey folks!

Ather has been at the forefront of enabling fast charging in EV 2 wheelers for the last few years. Today, there is no fast charging/connector standard in the Indian market that is suitable for 2 wheeler use. We strongly believe that the future of mobility in the electric 2 wheeler space would be built on fast charging for non-commercial use cases, rather than battery swapping.

Hence we developed a proprietary charging and connector standard, based on the IEC6219601 with the following requirements:

  • A single connector for fast public charging (DC) and EVSE charging with an onboard charger (AC), for both slow and fast charging.
  • CAN 2.0 communication, Control pilot and Proximity Pilot to establish communication between the scooter and the charger, for a seamless and safe experience while fast charging.
  • Small size for use in light EVs
  • Low cost enabling usage in economy vehicles

This standard & connector is currently in use across 200+ Ather Grid points in India and has been rigorously tested in various conditions across India.

We’re glad to see the larger auto industry rally around fast charging, and want to enable other OEMs to leverage the charging standards and subsequently the wide Ather Grid network across India. Ultimately, this would help tackle range anxiety and bring interoperability in fast charging standards in India for light EVs, leading to more fast charging options across the country.

And towards helping accelerate faster transition to electric, we’re opening up our State-of-the-Art Proprietary Patented Connector to other OEMs who are looking to collaborate on fast charging, to avoid multiple standards and to bring in interoperability in the light EV fast-charging space. Any OEM who leverages the connector and the standard would be able to use Ather Grid locations, and Ather scooters can be charged at charging networks which integrate the standard. As more OEMs integrate these standards, the entire ecosystem benefits, fast-tracking EV adoption in India.

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89

Update on Deliveries in Maharashtra

The Govt. of Maharashtra had announced a revised EV policy with increased incentives on July 13. While the policy has been announced, the rollout of operational guidelines still hasn’t happened which includes important factors such as what date the new policy comes into effect. Without these guidelines coming in, we can’t pass on the incentives to you.

We are in regular communication with the Ministry of Environment and Climate Change, to push for a speedy resolution and operational roll-out.

If you have a pending delivery, here’s what you can do:

  1. Hold on to the excitement a little longer to take advantage of the new incentives
  2. You can buy it off right now without the additional subsidy - this also means you won’t be able to claim it retroactively.

If you have further questions, do reach out to the Ather Space in your city.

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Recently, a few fake websites have come up using our name and trademarks to mislead customers and retail partners. We have already initiated legal proceedings against them with the relevant authorities. The only official website for the company is www.atherenergy.com. If you have paid money to these fraudulent websites for booking a scooter or for a retail partnership, we suggest you to contact your local police station immediately. They will assist you with next steps.

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Update: the issue is now resolved, and network is back up.

Hey folks,

Our network provider has reported technical issues since today morning. We’re working with them to get this resolved on priority. This might affect connected features and Ather Grid status for those scooters on 4G.

We’ll share an update when the network is back up.

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