I am using Rizta 2.9kw since a Month…I have the issue of estimate range. It is always 3-4 km less against the battery percentage even in Smartecho mode. Not sure anyone else is facing this issue. I am getting 96km range in Smartecho mode. While charging also, the same issue. it shows less range. For example if 50% charged than showing 47km range.
My running is 1.5 km per day and roughly 11 km in week(Saturday - Sunday i use it more).
Rizta Owner:
Eagerly waiting for Bluetooth update (phase 1) for my Ather Rizta. Waiting for such basic features even after the delivery of vehicle is unthinkable.
Noticed 2 issues after 2 days of drive:
The abnormality is in the coasting regen, not magic twist. Magic twist work’s fine
@smridhi.kalati Can you please share some update for Rizta users too. There is no AS6 update yet… we are using Rizta without bluetooth connectivity. Have some mercy on Rizta users too.
What about handlebar heavy and wobbling issues…is there any…I have the prob when I had received the bike
That can only be addressed through nearest Service Center.
It’s really Sad that Ather can’t even keep it’s Promise of delivering something on the Promised date. Already been using the Vehicle for almost 2 months now
My pro pack has started and I can’t even avail the benifits of basic features like bluetooth and whatsapp which are promised 50% of features are not yet delivered.
The other 50% which is delivered like maps also hang all the time (even after having full network) not at all Reliable.
My 2 months worth of subscription already wasted.
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The 2nd Week of August is already here how much more time it will take for Phase 1 to be out? I request to make it available as soon as possible
Dear Ather team, for any reason if you are not able to deliver software update on time then have some courtesy and professionalism to post an new update to customers so that people don’t loose their patience.
What ever time Ather will take to provide their PRO pack features, they must extend that much of time in the validity of the consumer’s PRO pack subscription as per law.
They should do it. but which exact law you are referring to… can you share more details of this law.
Totally agree. It doesn’t take much to give a update and new timeline.
I don’t know the exact law, but it’s basic consumer rights. if consumer has purchased/subscribe something which saler is not able to provide as per deal, then saler has to provide either compensation or extension of subscription. I had the same issue once with the Sun Direct DTH and they have extended my pack as I logged the complaint in consumer court.
I have same problem in my rizta, let me know if you have fixed these issues from service center
Consumer protection act, 2019 Indian contract act , 1872 Legal metrology act , 2009 Information technology act , 2000
Documents purchase receipts, subscription details, and correspondence as evidence in case of legal action
Consumer Protection Act, 2019
• Right to Services: Under this act, as a consumer, you have the right to receive services that match the promises made at the time of purchase. If OEM is not providing the features as per the subscription, it can be considered a deficiency in service. • File a Complaint: You can file a complaint with the Consumer Disputes Redressal Commission (District Consumer Forum) for deficiency in service. You can seek compensation, refund, or enforcement of the promised features.
Indian Contract Act, 1872
• Breach of Contract: If OEM has not fulfilled the terms of the subscription as per the agreement, they may be in breach of contract. You have the right to demand that OEM fulfills its contractual obligations, or you can seek damages for the breach. • Legal Notice: Before taking legal action, you can send a legal notice to OEM, demanding the fulfillment of the contract or compensation.
Legal Metrology Act, 2009
• Misleading Advertisements: If the subscription was marketed with specific features that are not being provided, OEM could be in violation of the Legal Metrology Act, which prohibits misleading advertisements. You can report this to the relevant authorities, and they can take action against the company.
Information Technology Act, 2000
• Digital Services: Since many of the features on electric vehicles are provided digitally (such as software updates, navigation, etc.), any failure to provide these services as per the subscription might also fall under the purview of the IT Act, particularly if there’s a failure in delivering electronic services promised.
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Third week of August starts . When we will get OTA updates for bluetooth
Ather rizta user here and still waiting on that update, had heard great things about Ather, but this is a low. It’s been a while since my scooter arrived and I have been using it without the majorly promised features.
Pls fix this Ather.
Hi @tarun , @ryan @smridhi.kalati ,
Please help to provide an update.