samarthraj
( ಸಮರ್ತ್ ರಾಜ್ समर्थ राज Samarth Raj)
2426
I know about the Ms’… And frankly Had they upfront told me deliveries will take 4 or 5 months, I would have made up mind that way while pre-booking. The sales guys at Ather Space very confidently said, we can deliver in 2 months. I planned things accordingly… And 10 days delay is never a concern, but not having any clarity, most certainly is…
Even about order swapping, in spite of calling them and asking them to initiate 2 days ago there is no response from CC, no mail, no call, nothing…
And I think, I am being more than positive, having not cancelled my booking in spite of knowing that, I wont be able to gift the Ather to my wife this Diwali.
Ather now is an organisation, far more mature than a startup.
Anyways… I expressed my anguish in my earlier long message, expecting someone from Ather team to respond… Here too it seems, Ather forum members/moderators are faster in responding than them…
As per these estimates (528 vehicles per month), there is no way people in 14000s can get vehicles in November, since people from 13339 to 13999 still need to get their vehicles. That means 14000s in December and January, and then 15000 onwards can only be done in February and March.
What I don’t understand is, how on Earth did Ather give a delivery estimate of September, knowing the current production rate? Isn’t that blatantly lying to customers? One can even say this is cheating the customer, because the customer is fooled into thinking they don’t need to wait long, and preorder the vehicle, instead of buying a competitor with a much shorter waiting period. Had I known that my vehicle would be delivered in December at best, there is no way I would have pre-ordered, and most of the people I’ve recommended Ather to wouldn’t have either.
We will be opening full payments for Order IDs 13339-13760 tomorrow, 22 October. Watch your inbox tomorrow for the link to complete your order!
Also, we have been delivering consistently in Bengaluru over the last few weeks. Additionally, we try to open payments for Order IDs as much as we can deliver for a two week delivery commitment period, so that wait time does not get impacted adversely.
Since many of you have been asking for more clarification on the order process, here’s how it works:
TLDR;
The order IDs do not correspond to the number of vehicles being delivered. The delivery timelines updated on your dashboard are correct and will definitely keep you updated on the forum and over email if anything changes.
On the Order IDs and payment window opening, here’s how it works:
Order IDs correspond to an order made on through Ather Website or at the experience center. An order ID is created when you fill in your details on https://app.atherenergy.com/preorder.
Remember not all pre-orders convert to an owner. People cancel or hold off on the Ather 450 for various reasons. However, everyone deserves a fair chance to get the vehicle, so the option to pay opens up in batches, and remains open for some time to complete the payment.
If you don’t pay in the given time, your order is moved to the subsequent batches.
Once the payment is done, various processes like vehicle assignment, registration, charging point installation etc are initiated.
The vehicle delivery process happens in the order of payments completed. The faster you make your payment, the quicker you’re likely to get your hands on the Ather 450
Wasn’t it supposed to be order ID upto 14052
Why such delay in everything
What about 14250 range then ?
We know your trying alot to get the right details
We have been waiting for the delivery of vehicles as promised back in Sept
Now looks like we have to wait even for responses
Alright we’re going to hold you guys to the statement made in the bolded text, “The delivery timelines updated on your dashboard are correct…”
I have no idea how you guys are going to be able to handle such a large number of deliveries in November, but if you guys are able to do it, that would be impressive, more power to you.
Also, most of us already know how the order process works. Our issue is not with the order process, but that you guys are misguiding customers with unrealistic delivery timelines; you guys must have the metrics for vehicle manufacturing throughput, knowing that, we found it hard to believe that you guys would be able to deliver according to the timeline given on the dashboard.
Will you another batch of payments open this week since my id is 13777 ?
samarthraj
( ಸಮರ್ತ್ ರಾಜ್ समर्थ राज Samarth Raj)
2435
Read the statement carefully… Its been very cleverly formed. Read the last part… “We will update if anything changes”
It doesn’t change anything as of now…
Thanks for the update. hopefully we receive during 1st half of the day.
samarthraj
( ಸಮರ್ತ್ ರಾಜ್ समर्थ राज Samarth Raj)
2440
There is an issue with point no. 3. If a person is delaying payment, why move him to next batch? He should be pushed to last. Why make an eager buyer wait longer if an earlier buyer is not keen on getting his Ather?
Put the order of such person on hold and when he approaches for payment, put him at the end of the queue.
So if someone pre-ordered several months ago, waited eagerly, but around the time of delivery said person comes across some unexpected complication or reason to delay purchase, he should be pushed to the very end of the queue - possibly several more months of wait? Thats not fair to anybody.
5 Likes
samarthraj
( ಸಮರ್ತ್ ರಾಜ್ समर्थ राज Samarth Raj)
2442
There could be some grace period after which that should be the case.
Apologies if it sounds unfair, but even 2 or 3 such customers per batch means that, 2 or 3 eager customers may get pushed to next batch.
