It will have to be corrected in the next update. Hope the team will test if there is this will cause a “too persistent” problem like there was for maps.
When the early access update should come?
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Don’t put pressure 
it is better to get a tested beta than a pressured one 
. I have an mi Android one phone and people in the community used to pressure out updates every month till the software was really broke 
and is even now.
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Exactly, just get 1-2 in a year and that should be fine. A broken update with new bugs is really frustrating…
If they want to keep the owners/community interested, they can come up with some cosmetic changes like color themes, name your bike, select volume level, etc. but a new feature update can take its sweet time.
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@abhishek.balaji bluetooth disconnection and app sync issues are the major ones.
Also, in the next update please unlock greater top speeds
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Namaste, I have faced some issue this week. Dashboard is started couple of seconds late when scooter is started & same time scooter is able to move… some time when indicator is on, there was delay response of indicator light & sound as well… Apart from this, some time when scooter is turned swtich off, boot is not opening… Do I need to take scooter to service center or it will be fix by software update…
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@abhishek.balaji when are you going to get this sync issue fixed ? I mean you really dont expect us to play hard reset your vehicle all time to be done everytime we complete a ride. And the patch you are pushing are not doing anything useful. It is still the same. Fix it asap otherwise return the money for pro subscription or extend it for your incompetence.
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Totally agree… here are the following sync issues
- ride stats. Sometimes takes days.
- battery charging status
- Ather grid status
- even the “savings tracker” has sync issues
- odo meter ans trip numbers in the app takes days to sync
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@abhishek.balaji Do something to fix app sync issue.
I can’t reset dashboard board all times pls provide a permanent fix.
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There are very frequent sync issues in this build. The sync issues are coming once in every 2 days or 3 days.
Also, in the app under ride statistics section there are some rides missing with start point and end point. Please refer attached snapshot below.
Last week only happened with one of the ride, after raising ticket their reply was its a technical issue we cannot restore back thise details.
Also raised ticket before several times regarding sync issue, but their response is to reset the scooter dashboard with brakes and ignition button pressed at the same time and check.
When we are paying for premium scooter with again premium subscription packages, why we need to face these type of issues and do dashboard reset for every 2 days?
Also, today’s my last ride was still not yet synced to the app which was occured at 10PM today. Faced the same situation last week and again facing sync issue with ride statistics today. Except ride statistics, everything is getting synced like battery percentage, charging status etc.
Today afternoon suddenly in between my ride it stopped syncing and it was showing last sync was 2 days back. Has to shutdown the scooter and turn on again for the sync to function back.
Also, for every 3 days i have unpair my mobile and has to pair again for call and music cards to appear on dashboard. Again after 3 days, call cards are not showing whenever call is coming and need to unpair and pair again otherwise it will not work.
Totally fed-up with Ather.
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Its of no use to even call out @abhishek.balaji. He has no idea what is going on with the software. I mean 10.0.2 was suppose to bring notification in case someone moved your vehicle. I tried it 2 days literally and there were no notifications. Sync is broken and when i contacted customer care there were like someone will get in touch with you , this was 5 days back and since then there is no call / emails as if they have gone completely numb. The after sale experience is one of the worst i have experienced till now.
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I will agree with Sync for sure, it does not show data, even on 27th Oct, Ride stat I can see is of 26th Oct, and last sync shows Jus Now. Dropped a email to support, told them I am done with Hard Reset and uninstall n reinstall of App on mobile.
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Scooter is good but the software running it’s a very bad experience I think they need to search other software developer if ather want to stand in market Thin atitude they can’t stand
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Absolutely, a very good hardware with under par software that causes nothing but frustration. Tarun is hopefully looking to hire better talent.
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I think so this is better for ATHER
Me too. Ditto same problem and same steps taken…it seems it issue at server / ather end pan india
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i have got a reply from Ather Support stating that, there is some release over weekend to fix this issue, many of the folks from Goa Ather have highlighted similar issue in our Telegram group. I do hope, we get fix to this issue.
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Geeta, you being a user, who is Early Access and Beta Tester, saying this, says a lot. In between, Beta testers should have different forum to raise such findings right? was this not identified during Beta release of the same software. On Lighter note, as many frustrated user, i can relate software bug issue to my own personal experience, I have seen this in my previous team, we give detail requirement to our software guys(not a technical person) with every minute details to build, and when we perform UAT, its a mess and lot of details which are marked as Must Have, turns into Good To Have nor they inform us when we do UAT that some things are not delivered within deadline and all those again get discussed on weekly scrum calls. Kinda Funny, they get paid for delivering software or attending scrum calls.
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Same problem to me also. Sync is not working after hard reset also. Now the statistics showing for 26th oct
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Exactly same issue, sync is stopped
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