I would like to update the unresolved issues facing with my Rizta S on this thread on daily basis.
At present no issues with my vehicle Ather rista which purchase 22 manth ago but that time co. Show room owner is told me about extending warranty of battery any time during the warrant period of scooter but at present they are not to ready for that please support us becouse I am the important customer at that time because co.lonching new show room at heare I also give the reference to sum new costomer
Please do sumthing for me I am ready to pay for extended warranty
Thank
You valuable customer
Harshvardhan bhojak
@smridhi.kalati please check
March 05,2026 - Purchased Ather Rizta S 3.7 from Vela Ather Tambaram.
March 05, 2026 to June 26, 2026 - The ride quality was smooth, comfortable, and confidence-inspiring. Everything worked perfectly. I was extremely satisfied with its performance.
June 26, 2026 - 5k Service on June 26, 2026 at Kuttukkaran, Pallikkaranai - Service Bill Rs. Rs.1080/-. Unfortunately, after this service, the vehicle’s performance deteriorated significantly. The ride became much stiffer, the braking efficiency reduced considerably, and multiple noises started coming from the front panel. A vehicle that once felt premium now feels unsafe to ride due to the persistent brake issues.
June 30, 2026 - Ticket raised for the brake issue and noise from disc brake and visited Kuttukaran Pallikkaranai on July 04, 2026. Vehicle returned in same condition and none of the issues are addressed.
July 09, 2026 - Vehicle brake has become even worse and raised a ticket for the issue.
July 11, 2026 - Met road accident due to brake failure and severely injured. Vehicle side bars also broken (it was poor quality with thin metal pipe and sheets- worst quality accessories from Ather). After receiving first aid, I took the vehicle to the Kuttukaran Pallikaranai Service Center and explained the entire incident to the service representative. Instead of understanding my concerns, the representative behaved rudely, refused to listen, and blamed me for continuing to use the vehicle. The manner in which I was treated was extremely disappointing and, frankly, more distressing than the physical injuries from the accident. Vehicle returned to on July 14,2026 me saying all the issues has been resolved.
July 20,2026 - I could not able to ride the vehicle due to severe injury till July 20, 2026. When I checked on July 20,2026 I found that the issues are not resolved and returned the vehicle as it is. So I raised the ticket again mentioning the issue with the Kuttukkaran, Pallikkaranai and requested Ather team to take up the issue with other service centre.
August 08, 2026 - Visited vela, Pallavaram as per the appointment fixed by Ather customer care team and I have given my vehicle for rectification of handle bar, brake and vibration issues. There is absolutely no improvement in the vehicles performance and I could not find any evidence that the reported issues has actually been rectified or that nay meaningful work has been carried out.
September 02, 2026 - Till now the ticket is open and the issues also pending / unresolved.
No update from Ather on the email sent.
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Dear Ather Customer Care Team,
I am writing to raise a serious complaint regarding the extremely poor and substandard quality of the guard rail/accessory supplied with my Ather vehicle.
The attached photographs clearly show that the guard rail is made of very lightweight, thin-gauge material with poor-quality fabrication and joints. An accessory that is specifically intended to protect the vehicle has instead failed to perform its basic purpose and has resulted in severe damage to the vehicle.
This is extremely disappointing, particularly considering the price paid for the vehicle. The quality of this component raises a much more serious concern for me regarding the quality of the main frame, structural components, welding, materials and overall build quality of the vehicle. If such a basic protective component is manufactured with such poor-quality material and workmanship, I am genuinely concerned about the quality and durability of other critical components that are not immediately visible.
I therefore request Ather to:
Conduct an immediate inspection of the guard rail and the vehicle.
Provide a technical explanation for the use of such thin/lightweight material for a protective component.
Inspect the vehicle frame and mounting points for any damage or structural issues.
Replace the defective/substandard guard rail with a properly engineered and adequately strong component.
Address the severe damage caused to the vehicle due to the failure of this protective accessory.
Provide a written response explaining how such a component passed Ather’s design, quality and safety inspection standards.
I purchased the vehicle expecting the quality and engineering standards associated with the Ather brand. However, seeing the condition and construction quality of this guard rail has seriously shaken my confidence in the vehicle’s overall build quality.
This is not merely a cosmetic issue or a minor accessory complaint. A protective component that fails when it is actually required to protect the vehicle is a serious quality concern.
I expect Ather to treat this matter with the seriousness it deserves and provide a proper technical resolution rather than a routine service response.
Thanks & regards
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Make a post on x with your case id and ask for some one to call from their headquarters.
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Successfully completed 75 days with the unreaolved issues. Planning to celebrate 100th day with banner and cake cutting at my community.
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it makes sad that even after getting Ather all these things happens, i would get fed up and start telling others dont get Ather
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I’m also doing the same..
Lmao… I was considering Ather rizta s without pro pack after lot research. But after seeing this community I changed my mind. I’ll see other options as iQb or ice vehicle.
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Better to go with other brand who is having the sales and service center at same place and closer to home. Ather is keeping sales center at one place and separate place for service center to hide the service issues faced by the existing customers to new customer
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I want to change the rear stickers with some other slogans to show their poor service and unresolved issues. I request this community members to share their options.
My option 1: Ather vangiya yemali (in tamil script)
Option 2: waste of Money
Etc.
You are quite naive to take posts from here seriously. Majority of people with no issues don’t come here to the forums and post “OMG My vehicle is so good”.
Ather has its issues, but its arguably still the most reliable E2W you can get right now with a proper fast charging network. Others are not even close.
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