When I made payment bfor Series 1 back in November I had option to select either DOT or Portable.
I needed both so I chose DOT on order page and made immediate additional payment for portable charger.
But their online is never synched to their offline - on the delivery floor employees. They had no idea that I had ordered both even though I had been continuously reminding their CS team as well as the person who took appointment for delivery. When I showed them my online transaction they tried give me any available PC to me and that got stuck in my vehicle and the vehicle went to permanent sleep mode with key not working. The delivery folks were performing CPR on my vehicle on my delivery day in front of me. Desperately man handling the stuck connector to somehow remove it from the port as it (PC) was actually meant for another customer and that customer was waiting for it to take it and leave. My delivery was much worse than you. where I witnessed the the scratches happening on my series 1 when an unprofessional delivery executive nicked my vehicle to the adjacent in front of me and behaved as if nothing happened.
CEO was busy reading first time Media ads on Ather while I had to witness the abuse on my vehicle!
Read below.