Didn’t know the appropriate thread so posting here. @abhishek.balaji you can try getting in touch with Auditya Venkatesh sir (@auditya.v) for photos. He does a phenomenal job. A beautiful Scooter looks more beautiful when he clicks it. Not just for Bengaluru, you can use his photos for social media. They are too good. I have screenshots of all of those😂.
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Hey guys need help, I am having issues with my dashboard and my indicator malfunctioning. I tried raising a ticket from the app but it’s not uploading the images I took of the issues. Is there a mail I can send my issues and attached images and videos. I want to send a mail to raise a ticket and keep a record of my complaint before calling their support team. Does anybody know the email for support?
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Even I faced the same issue…
You raise a ticket using your app. After which you will get a ticket number to your mail. I believe you can reply to that mail and attach your images for the resolution.
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Thanks for the response
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IAM not able to upload the documents in the app I have raised the issue with customer support also but there is no luck
Any one can help me
@abhishek.balaji is there anything we need to do, like are we missing any process or so
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Even I am not able to upload any documents.
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Do u have the Connectivity services purchased. If yes, try logging out and re login the app. Check if your internet is working with full network strength if it is ri8. You should be good. Because I got my scooter delivered on Sunday and I was supposedly given with the connect pro service activated in prior and I tried uploading my docs and it got uploaded to my dashboard.
Nothing missing just check if the connect services are active by logging in to your account if you opted to take one.
If it is active then just try soft resetting the dashboard ( both breaks + start button). and also a shutdown if soft reset doesn’t work.
i have the connect pro plan, and have done soft reset also,
the problem is iam not to upload the docs to app only
when we select the option camera or device then it goes to the gallery then say i have selected one file the same is not uploading to the app it self
let me do a shutdown also
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Sorry to flag you again, but this issue is still not solved. 
That’s true, it’s the same issue for me. Let alone getting uploaded on the dashboard, it won’t even get uploaded on the app upon selecting the image from device. It’s got to be a bug on the app, right? I’ve tried reinstalling the app, signing out and signing back in, deleting cache and trying to upload them again: nothing has worked so far.
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Same problem even I faced .but if you have an iOS device try uploading. because on my OnePlus (android) it wasn’t uploading but on iphone the document’s got uploaded!
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Hi @abhishek.balaji just wanted to check is there any OTA which is planned in near future (Like very very soon in Ather terms).
Because I am facing too many dashboard restarts ( sometimes during charging also) and also screen turning on without key in multiple instances . Also lately after my software is updated ON a service purpose last week I facing this issue where at public charging stations when I plug in it starts charging after 1 or 2 minutes only and intermittently the charging stops and starts again after 10mins or sometimes till I remove and plug it again. With my portable charger I am not facing any such issues, this is only at public stations where fast charging is happening.
If there is something planned very very soon I shall wait till that happens. Else wanted to raise a ticket and send my vehicle for observation. I understand there are certain stability issues in current version and you guys are working on them, hence trying to understand the situation.
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There is an update that’s planned to address a lot of the bugs reported by owners here, don’t have an exact timeline as of now, will share an update here when things are finalized about this release.
I remember you facing this just before the group ride, it doesn’t seem to be a common issue, do report it to CS as soon as possible.
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Raised it with CS they asked me to wait till next OTA is released and even after that it is observed then raise a ticket. Lets wait and see. 
I do notice the Ather app is not connecting frequently with the bike, as I see today it show the last connectivity with app is 6 hours back !!! What’s the timeframe between app and bike ?
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Shutdown the bike and start again. Had same issue for 4 days. Shutdown fixed it
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Yes it’s fixed