Ask Us Anything on AtherStack 7

[ritwik.mg]

@HarshaVardhan

I have observed when we push location from app it doesn’t pop up in full screen mode but we have to stop completely and click on maps icon and then we can see the location which was pushed and use Start key to accept navigation.

Also vehicle name change is not getting updated and it’s reverted back to previous name

Due to constraints, accepting a push location is only possible on the maps screen. If you're on this screen and you receive the push location you can simply press the power button to accept the location without stopping.

However, being unable to change the vehicle name seems to be an issue. To help us look into this, please raise a ticket on the app by describing the process in which you’re changing the name and any images or videos for us to resolve this quicker.

[ritwik.mg]

@Ashok_kumar_A

Why Geo fencing is not being provided for Pro pack users. When charging assets are being made common between Ather and Hero, why not the software functionalities being adapted?

Hey Ashok, We are glad that like many other OEMs, Hero has onboarded to Ather's LECCS standard and thus the two OEMs are able to provide their customers along with other OEMs a pan India widespread fast charging network. However, Ather and Hero don't share the same software stack, as of now.

Geo Fencing could be a very interesting use case and it’s on our radar for a future AtherStack release. Would love to hear details on your need for Geofencing !

[suyash.joshi1 (Suyash Joshi)]

@dewangpatil111

restaring my gen 3 450x every 2 days for past couple weeks still no OTA

AtherStack 7, like previous years AtherStack 6 is being rolled out in multiple OTA tranches. The latest rolled out OTA for your vehicle (Gen 3 450x) has Cricket Scores on Dash, ParkSafe and Crash Alerts but the latter are not enabled from backend as the team is fine tuning the algorithms a little bit. They should be live soon without any new OTA.

Rest of the experiences - Voice on Ather, Proactive Voice Alerts, Pothole Alerts, Smooth Road Suggestions, Remote Charging, Remote Shut Down, Remote Immobiliser (Anti Theft) would be available in the next OTA which is expected by end of the year / early Jan.

[ritwik.mg]

@Ashok_kumar_A

Profile creation and customization is not still implemented. Myself and my wife use the same scooter. I use to ride with sport mode and my wife prefer to use eco mode. if we would have a profile in the menu or Ather can sync with our mobile and adapt to the profile when we start the scooter. These kind of features are not being given importance.

We’re glad to hear that you see a need for profiles. While there’s a plan to bring profiles to the customers in the future, we don’t have clear visibility on when this will come.

[ritwik.mg]

@akrohit0

Can you give us some details on how the Voice Assistance feature is going to work? How does it work with the Halo helmets? Does it depend on the scooter’s network or does it use Bluetooth for facilitating the speech to instruction? How is this feature expected to work on my Gen 3.1 scooter? When is this expected to be rolled out?

Hey Rohit, Glad to hear that you’re curious about the Voice commands feature. To use this feature, you just need to ensure that your phone is connected to your Ather and Halo/Halo bit via bluetooth and when you press the button on the scooter your Halo passes your speech to the phone and it does rest of the job for you ! Yes this feature will be supported on your Gen3.1 and expect the feature rolling out in the next few months.

[suyash.joshi1 (Suyash Joshi)]

@Ankitp79

Feedback after AS7 Update (Ather Rizta)

The biggest issue is with reverse mode. Sometimes, when I press the reverse button, the screen shows “Reverse,” the indicators blink, and the sound plays — but as soon as I twist the accelerator, the scooter moves forward at full torque and speed, and reverse mode turns off automatically. This has almost caused accidents a few times because I usually give full throttle in reverse (which normally limits to 5 km/h).

Really sorry to read this and its concerning. If this is happening recurringly, request you to visit service center ASAP and also raise a ticket if its not resolved there.

[suyash.joshi1 (Suyash Joshi)]

@Ankitp79

Feedback after AS7 Update (Ather Rizta)

The map always stays in one direction and doesn’t rotate based on the scooter’s orientation — please fix this.

This is a bug and our other users aren’t facing this issue. Can you please share your vehicle details via DM to me and we will get in touch with you?

[ritwik.mg]

@pintoagnelo.lmg

We need to get a notification on the Ather mobile app once the software is downloaded on the scooter via OTA, instead of checking/restarting the scooter every single day which is extremely inconvenient OR alternatively provide the option to the user to download the new software on their scooter whenever they visit the scooter. I am still waiting for Atherstack 7 to be downloaded on my 450X Gen4 HR.

Hey Agnelo, Sorry to hear that the process of OTA is inconvenient for you. We’re working on improving the overall OTA experience and we’ll definitely address your issue along with other improvements that we’re planning. We request a little more patience while we roll this out.

[suyash.joshi1 (Suyash Joshi)]

@SidG26

Who asked for cricket scores on dashboard?

We would definitely love to build each and every thing our customers ask us to, however many experiences that Ather has built over a period of time have also been derived from latent pain points of our owners and riders. As Ather, we want our riders to keep their hands on the handlebar and their phones in the pocket all the time, at least while they are riding - but we keep seeing customers taking out their phones a lot of times. Checking Cricket Scores on the move, is one of the many other things they do and hence this got prioritised. Of course, there are many other such use cases we can and will solve for in the near future. Would love to hear what else can we do to ensure you minimise the time riding with your phone in your hands

Post released, we have seen a lot of our customers are absolutely loving the cricket scores on dashboard feature and usage / engagement is through the roof. However, if there are any issues or concerns you have with the feature please do let us know.