Ask Us Anything on Atherstack 6

[ryan (Ryan Shroff)]

Hey folks. We’re going through all your questions and will be posting answers now. If you’ve got a follow up doubt on anything we have posted (or even a new question), feel free to add them to the list.

Responding to you today, we have

Anupam Sharma Product Management Lead, Ather Connect and Ride Insights

Sabrina Sayed Product Manager, Mobile App, and Safety Experiences

Suyash Joshi Head of Software Products

Monith Reddy Product Owner, Ather App and Atherstack

[haribabuhtp (Hari Babu)]

When we can get the Atherstack 6 for our vehicles.!

[sabrina.sayed]

@chauhanaadityaa18

can we expect a pin lock or password for incognito mode?

Hi Adityaa! We hear you! That’s something the team is discussing at the moment and as and when we have it ready we will be excited to announce it to you

[arpitpupu (Arpit Nayak)]

This is a major security issue and needs to be addressed quickly.

[sabrina.sayed]

@Im_Groot

I think we all should have safety call in Ather, like a emergency button call feature.

When it’s like a life or death situation just send the alert, anyone who is closest to that Ather could reach him/her.

So I don’t think this could be implemented but it would be really helpful for Women riders plus accidental Guys.

By the way also a weather overview if possible.

As there are other app available with Radars taking report of the rain. Just an over lay on the map of clouds (optional).

Thank you, Prof. This is indeed a good idea! Yes, safety has been on top of our minds at Ather and many conversations around safety are underway, and some exciting tech is under review. We’re looking at things like rider safety (eg: using vehicle telemetry to help detect emergency situations) as well as peace of mind for your loved ones (eg: can we trigger alerts to your loved ones or send for help in emergency situations)

[suyash.joshi1 (Suyash Joshi)]

@LunarGrey

WHEN ?

The very first question

AtherStack 6 is going to provide following new product experiences to our customers:

1. All new redesigned and intuitive Ather App This is already live and available to all customers. Please share as much feedback as you can by using the beta feedback form available in “Account” section. Your suggestions help us to improve the app further and make it more useful.

2. Improved, Seamless Bluetooth Connectivity and associated in ride stay connected experiences - WhatsApp on Dashboard, Call decline with message These will start rolling out to 450 and Rizta customers in the first week of August

3. Enhanced remote tracking of Ather for you and your loved ones - Live Location Sharing, Alexa based tracking and Ping my Scooter These will start rolling out to all customers in the first week of September

[sabrina.sayed]

@vdeepu190

with Stack 6, Will there be UI changes on the vehicle dashboard or is it only on the APP interface.

Please bring widgets for iPhone. It will be helpful to see the details of the battery without opening the app every time.

Hello there! AtherStack 6 encompasses features and improvements across the mobile app and the vehicle dashboard. You’ll be able to track progress of a charging session on your iPhone right from your lock screen very soon (PS. Do remember to switch on appropriate permissions which iOS requires for us to show you a live notification)

[suyash.joshi1 (Suyash Joshi)]

@pravinpetkar190675

Is there any possibility to get themes option on 450x?

Currently, on the 450x, we only have two options for themes - light theme and dark theme. While the team internally has some interesting ideas which we can evaluate to ship after AtherStack 6 release, we would love to hear suggestions on what kind of themes you would like to have on your 450x dashboard!

[sabrina.sayed]

@BSVIKRAM

The Ather app’s iOS issue, characterized by inconsistent synchronization, partial daily updates, and delayed real-time ride data, is expected to be resolved in Stack 6.

Ugh, first of all, I'm sorry about that and thank you for reminding us. It's something the team is working really hard to fix. The complexity lies in the three way transfer of data between your app, the vehicle and the cloud. But yes, you should expect improvements as part of our upcoming updates.

However, ride data is expected to sync by 7 minutes, so in case you find the lag much higher in your case please do reach out to us via Customer Support and we’d look into it!

[suyash.joshi1 (Suyash Joshi)]

@zszeesha8

Weather, Battery and motor temperature on speedo, battery health, different themes for speedometer, custom time for optimised charging, pass light using start button.

These are very interesting suggestions / feature requirements. We will evaluate them and see if these can be rolled out in future updates to AtherStack.

[sabrina.sayed]

@ananthugopal46

Why there is no widgets and live activities on iOS app?

Hi Ananthu! Live notifications for you to track the progress of a charging session are coming to your iOS device soon! I hope you'll enjoy the experience and provide us feedback :)

[sabrina.sayed]

@rohithkumar011

I would like to request the following features:

Device management and Profile management options.

1. The ability to see how many devices are logged in and have the option to log out certain devices.

2.Profile management that allows us to restrict access to certain modes and features.

Thank you for your suggestion, Rohit!

We understand the Ather vehicle is loved by many in a household and often by friends and neighbours too and therefore it would be a good idea to give our users more control over profiles and devices on the app. This is going to go on to our tables for us to brainstorm about!

[suyash.joshi1 (Suyash Joshi)]

@dhruvante

What are the new updates and improvements and fixes with Atherstack 6 on the scooter’s dashboard??

AtherStack 6 is going to provide following new product experiences to our customers:

1. All new redesigned and intuitive Ather App - it comes with a new companion widget on your home screen that understands yours and your vehicle needs to suggest you the next best action.

• In addition, we have improved overall in-app navigation experience so that you are all set to go the moment you key in - check out the new trip planner experience.

• And of course, ride stories now comes in a brand new Avatar - with many new interesting insights about your rides along with a special new addition of monthly highlights that you can check at the end of first week of every new month!

2. The subsequent updates to the new mobile app by end of August will also help you with a super seamless and highly reliable bluetooth connectivity experience to help you manage your calls or enjoy music while riding.

• AtherStack 6 will also make your in-ride connectivity more useful by providing you ability to read WhatsApp messages on Dashboard (of course, not while the vehicle is moving) and ability to Call decline with message for those important calls that you can’t ignore / accept / reject.

3. Enhanced remote tracking of Ather for you and your loved ones - Live Location Sharing, Alexa based tracking and Ping my Scooter will make your Ather much more accessible than it is today.

[suyash.joshi1 (Suyash Joshi)]

@dewangpatil111

2.Why is the scooters top speed limited? why is it not limited to max output motor can give as the hardware is capable of doing it

The top speed limit is applied in such a way to ensure we are able to give a consistent performance at top speed for as long as possible. The alternate would be allowing you to reach a higher top speed but which can barely be maintained for long enough, resulting in performance being capped after a short while.

Our focus has always been on giving you a consistently high performance experience over the course of your ride, and more importantly the entire course of your ownership. Additionally, keeping in mind this is a scooter and majority of user riding is in very specific conditions, a higher speed wouldn’t really be all that useful.

[suyash.joshi1 (Suyash Joshi)]

@dewangpatil111

3.Can we see a option to project google maps from phone to dashboard like in himalayan 450 so users can have a sattlelite view and more map features?

As of now, we haven’t yet planned this, but its very likely to come up in a future scooter that we will be launching sometime later.

Satellite view is indeed an interesting thought, what other google maps features do you miss today as compared to the onboard google maps navigation experience we provide on 450x today?

[suyash.joshi1 (Suyash Joshi)]

@dewangpatil111

4.Is it possible to add a alternative eco mode which prefers topspeed over accelaration,450x Eco still has good power till 40kmph but what if user has option to prefer top speed at even lower power/dull throttle input and slowly accelarating to 80kmph on full throttle to make highway rides easy and maximize range

Currently, our SmartEco mode is optimised to maximise the range on your scooter and hence you see acceleration being supressed to some extent.

However, this is an interesting feedback and I can understand that in specific situations, our owners would like to have more control on the vehicle performance, especially when they are confident of a shorter distance or ability to charge their vehicle before battery goes to zero. We will evaluate if custom EcoModes can be enabled - in fact, during the latest ACDC 6 - we actually had few of the techie owners configure their own modes at our ASDK booth within Magic of Engineering (of course we could not allow that to be taken home), but yes, good learnings and thanks for the suggestion!

[suyash.joshi1 (Suyash Joshi)]

@dewangpatil111

5.This one is kinda begging than a question,please add a vibrant fullscreen theme for speedometer like the old days,just somehow intigrate wings of power indication in a colorful fullscreen experience or atleast gradient

Thanks for the suggestion, we will definitely experiment and see how we can make your vehicle dashboard experience more enjoyable and useful.

[suyash.joshi1 (Suyash Joshi)]

@sirishant

You use Edge AI and Cloud data processing from the scooter, so is there anything that expands upon it on Atherstack 6? What current features are enabled through local and cloud processing, and is there anything new in the works?

AtherStack 6 comes up with many new exciting features that are powered by our cloud connectivity capability as well as intelligent computing - and we are very excited to see how useful these turn out to be for all the existing and new Ather owners!

For example, in the new mobile app, on the home screen, we have added a new widget at the top which understands your vehicle state and tries to predict the next best action for you. It will tell you basis intelligent predictions if your next destination requires you to charge your vehicles or if the tyre pressure is low. It will help you to find nearby chargers or also help you with servicing reminders, if one is due. There are multiple use cases that will be enabled and the idea is to make the Ather App truly your go to companion for your Ather.

We are also rolling out Alexa integration with AtherStack 6 which allows you to to know all about your Ather (and so much more in the future), right while you or your loved ones are relaxing at home. Your scooter is just a voice command away now. Apart from this Live Location sharing with your emergency contacts will also be enabled by our reliable real time cloud connectivity.

[swanand.marathe1234 (SWANAND MARATHE)]

can we directly go to the neighbourhood chargers to charge our vehicle? is it a fast charger or do I have to carry my portable charger as well? how can I locate and navigate to them?

[anupam.s (Anupam Sharma)]

@sirishant

Why was the Trip Efficiency indicated removed? The Wh/km reading is very necessary in an EV to know if you’re riding to your expectations, and to also diagnose if the scooter is draining more than usual (dirty belt, low tyre pressure etc).

Thanks for reaching out about the trip efficiency meter and your suggestion for a live efficiency graph! We hear you, and understand how valuable Wh/km readings can be, especially for understanding scooter performance.

Here’s what went into the decision to remove the real-time efficiency meter:

Focus on User Needs: As Ather reaches a wider audience, we’re constantly learning about user preferences. Our data indicated that the real-time efficiency meter was primarily used by an extremely small, highly enthusiastic segment of riders. For many users, it added additional complexity to the interface to understand Wh/km as a metric and how it translates to their rides. We prioritize a clean and simple experience for everyone and felt that redefining efficiency as kms/unit of electricity was significantly simpler, but still gives enough context to the enthusiastic segment of riders.

The Future is Personalized: We completely agree on the value of features like live efficiency graphs for power users. In the future, as we develop more personalized experiences, giving users like yourself the option to customize their screens with features like these is definitely a priority. We can’t share a specific timeline yet, but hold tight!

Your feedback is very valuable, and it helps us shape the future of the Ather experience. We look forward to hearing more from you!