Ask an Ather Owner!

[power_light2000 (Parveen Singh Rajput)]

Eh? Did you battery fail? If that’s the case approach the ASC, if its under warranty they will replace it.

[user_2129412 (Sumant Arora)]

New to Ather family, bought it on 20th march and struggling to find and use so many features that were told and sold to me. After following up with dealer for 4 days non stop finally got stack pro activated but factory mode is still there on the screen. No ping my scooter option, no share live location, cant upload my documents, annoying factory mode message on screen. I am told it will take another 2 weeks to sort all this. What centuary are we living in, i thought its a smart scooter? So disappointed, only if this was informed before making the purchase it would be a fair game

[chef.arun7 (Black Panther)]

@user_2129412

smart scooter?

Indeed It’s a Smart Scooter but Your Experience Centre is lagging.

Kindly Mention the City and Dealership Name

[shashank.brdj (Shashank Bharadwaj S)]

@user_2129412

After following up with dealer for 4 days non stop finally got stack pro activated but factory mode is still there on the screen

If you are still seeing the Factory Mode even after the Stack Pro got activated (meaning, Your Ather app warranty section will show 5yrs or 60,000 KMs for Battery section and you would have received a WhatsApp message from Ather that Pro Pack is activated), it just means that you would need to Hard Reset your Ather.

To do this, Press and hold the Rear Brake + Front Brake + Start Button all together for a few seconds. This will reset the Dashboard and the Ather will restart. Give it a few minutes, and you should have the software features unlocked.

Hope this helps

[KayCee (KC)]

We have purchased another 450 to our family this week and this time it’s a 450 S 122 IDC variant with pro pack. Noticed at delivery that the boot light is not there and in its place a blank plastic is fitted (seems removable), showroom people say 450 S never had the boot light . Can someone please confirm also if anyone bought recently and doesn’t have the boot light ? Thanks in advance @smridhi.kalati

[chef.arun7 (Black Panther)]

@KayCee

doesn’t have the boot light ?

Yes, No Boot Light for 450 Sacrifice !!

Ooh I meant 450s means 450 Sacrifice, S stands for Sacrifice

[haribabuhtp (Hari Babu)]

(post deleted by author)

[user_2046877 (LINSON DANIEL)]

Any one seeing these kind on marking on 2026 Ather 450x.Is this normal?

[shashank.brdj (Shashank Bharadwaj S)]

Yup, I have the 2026 Ver. 450X HR, and I too have seen this on mine.

Not sure if this was done on purpose during manufacturing as a differentiator for 2026 version or if it was just a factory mishap

Other new owners can add their two cents. Rest assured, you are not the only one

[user_2046877 (LINSON DANIEL)]

What about panel gaps bro?

[user_2132023 (Satyajit K Hattangady)]

Did all you said. Says only 450x, no factory mode but nothing else. Can’t use it even see anything. No help from dealer. There busy selling new scooters, but no support.

[samarthgangal58 (Samarth Gangal)]

Just wait bro try contacting customer care and report this

[shashank.brdj (Shashank Bharadwaj S)]

@smridhi.kalati can we help him resolve this issue? Seems the dealership is not responding to the customer after repeated follow-ups.

[smridhi.kalati]

Hey Satyajit,

Could you please DM me with more details about the issue you’re facing? I’ll be able to assist you better once I have that.

[user_2090681 (Fatheen Habeeb K M)]

Hey guys relatively new owner of a 450x and nearing 5000kms, can anyone recommend good service centres in Bengaluru?

I don’t want to go through any hassle and whant the best service experience so recommendations are appreciated.

[user_2194740 (Utkarsh singh Rathore)]

hi im planning to travel to nandi hills from nagsandra bengaluru , any recommendation for good Ather charging points , i have a rizta z with 125km range [100km true range] , some one with prior expereince please help

[mohammedfarhxn (Mohammed Farhan H)]

I have always got good service from Ather Service Centre, JP Nagar. A bunch of their staff are now at Ather Gold Service Centre, Hulimavu, hence that is my preferred ASC now. I would recommend you to prefer Ather Gold Service Centres for a better experience and ready stock of parts.

[user_2090681 (Fatheen Habeeb K M)]

But from what I heard jp nagar Is not notorious for bad service?

[user_2046877 (LINSON DANIEL)]

Any one facing app sync issue on Android devices,on iOS it’s fine?

[user_2276054 (Karthik Karthik)]

Subject: Complaint Regarding Ather Rizta Z – Vehicle Breakdown Within 15 Days of Purchase

Dear Customer Support,

I purchased an Ather Rizta Z approximately 15 days ago. Unfortunately, while riding the vehicle on the road, it suddenly shut down completely without any warning. The vehicle would not switch on again, leaving me stranded.

I had the vehicle taken to the showroom, but I did not receive a proper response. Later, I visited the service center, where they inspected the vehicle. However, the issue has still not been resolved, and I have not received any clear explanation or update regarding the problem.

The vehicle has been with the service center since 26 June 2026. Today is 30 June 2026, and I am still not receiving any proper updates. No one from the service center has contacted me, despite my repeated follow-ups.

I have attached photos and videos related to the issue for your reference.

I request that you:

• Provide a clear explanation of the root cause of the problem.

• Resolve the issue as soon as possible.

• Keep me informed about the repair status.

• If the vehicle has a major manufacturing defect, please consider an appropriate replacement or another suitable resolution.

I look forward to your immediate response.

Thank you.