There’s been a lot of chatter around belts recently. A few clarifications from our side:
We changed our belts a few months ago. The new belts promised higher efficiency, more stable sound quality across production versions and significantly higher scalability. The estimation was that this will improve overall experience while allowing for easy production scale-up.
There’s been a fair bit of community feedback on their quality and associated replacement costs. And they have been particularly under limelight during the recent monsoons.
Now belts, like brake pads, are ‘wear and tear’ components and are usually not covered under warranty. We don’t want our community to constantly stress about this and in that spirit, we are going ahead and extending warranty to the belt too: 20,000 kms or 3 years, whichever is earlier, on both transmission belts - to all existing owners. In fact, if you bought a new belt from the Service Centre, we will extend a 10,000 kms warranty on non-factory belts too.
Our community should not worry about this and we stand behind our products completely.
Some recent decisions by Ather were hard to digest for us consumers and this is definitely a step in the right direction and in-line with my expectations from Ather. Kudos to the team and god speed
At least @tarun you must be reply on charger refund also because the community official not at all reply to any customer and customer is in middle so please reply for them who wants the official solution so they can understand the status of the queries i hope it will for many users
They have said it hundreds of times already. Wait for your refund and you shall get it. The process apparently is not so simple and takes time. Plenty of people have already received and you will too, just give it time.
Thanks a lot