This is day 27 and their drama continues .
They haven’t arranged to check for the vechicle.
I even accepted their proposal for another vechicle when they said initially it will take 1 day ,but later they don’t know how much time they will take to inspect vehicle and I have to reconsider because if you don’t know how much time it will take for your own work , how the hell customer can take another low substandard vehicle as a replacement till the vehicle in inspected .
Every day I am incuring 2k loss if the vechicle is visiting your sc as my vehicle is my bread and butter and your sc takes whole day just to check and blame your technical issues.
Everything we ask ,they don’t have answers .They are blaming customer support , Software team for their inability .
So , by paying 3.75 lakhs I am watching a pure shit show of blame game .
Bangalore Escalation tried their best to resolve issues but so called COCO outlet taking it’s own time and attitude to resolve the issue .
The manager involved thinks by paying me a peanut monetary compensation ,they own me .If this is the attitude of employees ,they good luck for more legal cases @tarun @smridhi.kalati .
The most laughable part is they have audacity to give me in writing that they were asking money from customers to indirectly do shady business with RTO. They literally have given me in writing so I am more than happy to press legal charges under BNS 420 against the outlet and said employees.
Every time I visit the respective Sc ,I can see people shouting and getting aggressive over the attitude of your employees their.But same will never reach to you ,because your employees have found a way by shifting blame on brand and warehouse that they are not responding.Every angry customer is being shooed away by asking them to complaint over call and which in turn will be kept pending for eternity .
Every week I have to call your support line to check the update ,I am fed up of this.
Your salesman fraudulently sold me a faulty vechicle (sold vehicle without registering it to RTO - I showed them legal evidence of selling vehicle without registering it under my name , handed over vehicle under fraudulent wordings , told me to drive illegally ) there are enough complaints to make sure this outlet can get shut and trade license will be revoked .
They have screwed up my RTO details with feeding wrong information and now taking forever and blaming me for their own screwup.
Your escalation manager calling them in a conference call everytime we spoke and they are taking her for a ride as well by playing blame games .
One of the shit experience I have with a brand dear @tarun @smridhi.kalati @swapniljain
I have 2 Rizta z vehicles ,so spent over 3.7lakhs and still paying to their service.
My first vechicle which was awaiting parts for more than 1.5months and now after paying 11k for repairs , showing same issues right after we took out the vechicle from sc .
Everything we ask for gps , Bluetooth , even when Indicator not working , the service centre saying it’s techical issue without even analysing the physical part .
When we asked to provide estimate time to repair this issues, they don’t have answer .
I might sound complaining but this is the ground reality of what your sales and after sales services are @smridhi.kalati @tarun @swapniljain in maharashtra.
I Have waited 27 days now .But I will soon start calling out every one of you on LinkedIn by showing the call recording , every single step of fraudulent activity your outlet is doing .
Will be lodging an FIR under BNS 420 and motor vehicle act 2019 if the same thing continued.
