8 yr extended warranty by Ather

The Ather sales person from whom I had bought my 450s just shared a status about 8yesr extended warranty (or 80k km) on new 450x and apex series.

does anyone have any more information about it?

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I saw a Instagram promotional post by Ather’s official handle mentioning the same. But Ather Battery Protect page on the website still shows 5.

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Yooo never see Ather Website, It will not be Updated till the Next Warranty Policy Comes.

When I bought they promised me 3 Yrs Warranty on VEHICLE But Then said 30,000 KMs or 3 Yrs

I am attaching the Proof below,

@Rahul bro is the living Proof :receipt:

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I Purchased Ather 450X On 14th September 2024 , I Got WhatsApp confirmation messege about 8 years battery warranty but in Ather app still showing 5 years only. I Raised a ticket but “No response till now” Ticket #100807380. @tarun @smridhi.kalati

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Hey Chintham!

You will receive a policy certificate with your extended warranty details within 30 days of invoicing. The same would also be updated in the Ather App within 90 days of invoicing.

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Is this 8 year warranty on battery and 1year Ather grid use applicable on Rizta purchased in August 2024.?

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Is there any option to extend the battery warranty for pro pack users of Rizta owners who bought it in late August on payment of â‚ą5000?

Tried contacting many service centres but of no avail.

@smridhi.kalati

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Even after 45 days and numerous reminders and calls to support team I still did not receive any documentation of 8yr warranty. The support ticket processor has stopped responding to my queries.

I have filed a consumer case against this incident. Its better handled legally.

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Any way to purchase the extended warranty for 8 years for Gen 3.1 users?

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Not yet available for Purchase

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Can it purchased for Rizta?

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Same message after purchase my 450x with Pro pack but Battery warranty show only 5 years on Ather app not showing 8 years Ather grid balnce added Rs.5000 it’s true but 8 years warranty not extend

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Its been more than a month i bought apex still i didn’t recive any policy or anything related to extended warranty . I am eligible for 8 year warranty. And experience center people does not even know anything about when will it be updated in app . Still in my case 30 days over still nothing I recived so far

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need this warranty for existing users as well

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Is this applicable for gen 2 customers @smridhi.kalati

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Bro expecting too much from Ather Energy

They should’ve made their new 8 year warranty a standard for scooters with pro pack purchase.

Maybe charge a little for their existing customers who have the 5 year warranty to get it for a nominal fee. Would’ve satisfied a lot of people IMO.

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Agreed. But the new policy is applicable only for new Ather users. If they haven’t changed the battery being used in Ather scooters, then I don’t see why they can’t extend the warranty to existing users?

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They didn’t do any changes on Battery

Typical Ather mentality of Forgetting Old Users. But Not yet they said that, So Keep Calm and Go Warp :grin:

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