8 yr extended warranty by Ather

The Ather sales person from whom I had bought my 450s just shared a status about 8yesr extended warranty (or 80k km) on new 450x and apex series.

does anyone have any more information about it?

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I saw a Instagram promotional post by Ather’s official handle mentioning the same. But Ather Battery Protect page on the website still shows 5.

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Yooo never see Ather Website, It will not be Updated till the Next Warranty Policy Comes.

When I bought they promised me 3 Yrs Warranty on VEHICLE But Then said 30,000 KMs or 3 Yrs

I am attaching the Proof below,

@Rahul bro is the living Proof :receipt:

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I Purchased Ather 450X On 14th September 2024 , I Got WhatsApp confirmation messege about 8 years battery warranty but in Ather app still showing 5 years only. I Raised a ticket but “No response till now” Ticket #100807380. @tarun @smridhi.kalati

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Hey Chintham!

You will receive a policy certificate with your extended warranty details within 30 days of invoicing. The same would also be updated in the Ather App within 90 days of invoicing.

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Is this 8 year warranty on battery and 1year Ather grid use applicable on Rizta purchased in August 2024.?

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Is there any option to extend the battery warranty for pro pack users of Rizta owners who bought it in late August on payment of ₹5000?

Tried contacting many service centres but of no avail.

@smridhi.kalati

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Even after 45 days and numerous reminders and calls to support team I still did not receive any documentation of 8yr warranty. The support ticket processor has stopped responding to my queries.

I have filed a consumer case against this incident. Its better handled legally.

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Any way to purchase the extended warranty for 8 years for Gen 3.1 users?

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Not yet available for Purchase

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Can it purchased for Rizta?

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Same message after purchase my 450x with Pro pack but Battery warranty show only 5 years on Ather app not showing 8 years Ather grid balnce added Rs.5000 it’s true but 8 years warranty not extend

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Its been more than a month i bought apex still i didn’t recive any policy or anything related to extended warranty . I am eligible for 8 year warranty. And experience center people does not even know anything about when will it be updated in app . Still in my case 30 days over still nothing I recived so far

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need this warranty for existing users as well

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Is this applicable for gen 2 customers @smridhi.kalati

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Bro expecting too much from Ather Energy

They should’ve made their new 8 year warranty a standard for scooters with pro pack purchase.

Maybe charge a little for their existing customers who have the 5 year warranty to get it for a nominal fee. Would’ve satisfied a lot of people IMO.

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Agreed. But the new policy is applicable only for new Ather users. If they haven’t changed the battery being used in Ather scooters, then I don’t see why they can’t extend the warranty to existing users?

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They didn’t do any changes on Battery

Typical Ather mentality of Forgetting Old Users. But Not yet they said that, So Keep Calm and Go Warp :grin:

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