Hi Kushal,
As long as you are getting the targeted range or near to target range shown on the vehicle, I think you are fine.
If any doubt, ask the SC to check Battery State of Health SoH and Battery Imbalance percentage.
You will get all clear doodh ka doodh & pani ka pani result.
Yeah, that’s the only reason I’ve stopped thinking about it
Hi All,
I bought Ather Gen 2 450 X on Oct 2021, I was good till 3 years until Sep 2024 I used to take for med long ride for about 20-25 kms one way around 50 kms per day. Post that I stoped using for long distance and used for local commutes, I never done overnight charging and left charging in grids as well. Now on 28 Feb 2025 when I took for long ride once again with 100% battery i started to drove for 20kms in smart eco mode and battery % dropped to 41% I thought that could be some issue because of the break I gave for long rides so I put that on Grid charge with 80 % i drove for 2 Kms in smart eco battery dropped 5% and then it was idle for about 8-9 hours during that time it dropped 3%, I thought its back to normal so I started driving back in smart eco and then noticed service center then realized to check my battery and battery dropped 40% (from 72% to 32% ) for 11.8 Kms ride.
Not sure what was happening I went to put on charge and ended up giving it for service check right away. Now they are informing me that battery imbalance problem, battery need to be changed…
With Ather being an EV battery replacement alone with take a hit of 40 % vechile cost bare minimum. What to do in this case.
Luckily I bought a extended warranty not sure what they gonna say about that. Ideally Ather should take responsibility on providing such information to User in dashboard or mobile app about such things based on recent update about warranty extension they should give it for all Ather vehicles as well.
@abhishek.balaji Kindly advise if anything I have to do or know here
u should push for a free new battery as u have warranty, what did service centre say?
For extended warranty mostly they balancing the cells and return to us, same happened to my gen2.
They never replace in extended warranty
After replacing new cells, how long the battery last ?
They still working on it. Though u have extended warranty its almost 2 months by 30 Apr still its under process. Wrost customer experience too. They are not proactively informing anything. I got onuly 2 or 3 calls from 3 Mar. Rest of the time i’m the one who chasing them for update. @abhishek.balaji Fyi porur showroom
How long they took to complete the service ?
Last may 2024 my battery went for rework.
Last month 2025 march they replaced my entire battery pack.
Better to buy a maximum warranty in ather.
Up to 25k km most of battery works well. After that loosing soc 7-8 per day in idle mode. If you are daily use the vechile we cant identify the issue.
Once i shutdown the vechile for a week with 72 percent soc and turn on with 16 percent soc.