Thanks for letting me know. That was the one i was looking forward to.
I’ve visited them over 4 times, first few for an accident repair and next for the first service.
Both the times pretty disappointed. The staff is very uninviting and completely uninterested and just want you to leave the scooter and disappear. Don’t ask questions, don’t even look at your scooter while it’s being worked on, let alone take pictures.
The waiting room is tiny with often no place to sit and 100% gonna get bit by a bunch of mosquitoes.
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That sounds terrible. Which SC should i visit then? Any suggestions?
No clue. Try asking on the Ather Owners Delhi WhatsApp grp?
I hope Chennai service Center’s not like this.
Apparently the Gen 4 scooters use a switch with different couplers. They seem to look compatible from the outside tho (same shape hole), no idea why they would redesign the connectors. Just to make it non-backwards compatible, like all the other features they seem to be doing?
Anyways, the part was not in stock (typical, I had to wait 2-3 weeks on top of my accidental repair a month ago just for a brake lever). I plan to also install the BodyGuard (was also out of stock), will see how that goes.
The switch is still somewhat usable tho, need to finger the hole and press a small thing poking out (the red coated thing on the left side of the hole). Thankfully, the default state of the switch is “OFF” and pressing the button activates the kill switch.
Still a shame that the switch was broken at delivery but now needs to be replaced with the same part instead of the revised one.
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I saw the Gen4 switches yesterday. They look abysmally cheap, clear cost cutting. Someone needs to design an aftermarket switch (or fit one) on the 450x!
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Wait, really? To me they seemed better with badging that shouldn’t fade away after use. But idk, they don’t seem worth the hassle to get. Seems like they couldn’t even implement a simple “pass” switch for the headlight. If someone has good 3D modelling skills and a printer, might be able to create one ourselves.
I had a discussion with the Bangalore support staff (for charger refund query, I hadn’t received eligibility email nor the form). I also enquired about Gen 4 compatibility of switches with Gen 3 and they seemed to contact my SC for it, even though I had asked them not to raise it as an ‘issue’ with the SC 
So now my SC is kinda mad at me which is justifiable since I have never had any big issues with them ¯\_(ツ)_/¯
Will keep the thread updated as things move. The Bangalore support staff has been good though, too bad I had to email and then go to Twitter to get ahold of them.
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Forget 5k or 1st service ppl…my vehicle has been one or the other issues even before it reaches 5k Weird vibrations from motor and belts and handle bar been very tight since day 1…sales guys told it will get fixed in few days…still had issue…recently in wilson garden Bangalore…a new sc opened and i showed them and expalined all and he told he will look into…made some adjustments…handle bar was made free and is OK…however weird vibrations from motor and belt sound issues didn’t solve…to which the service advisor told its common and will need to use it this way…however asked me to use it for few days n chk else get back…i was not comvinced though…still used for 3-4days and returned back to SC and explianed the same…to which they finally cahnged the belts and very high tension was set up to it which made the motor noise even more evident even on low speed…again i was told to use for few days and shud get morma…again not convinced…still used fot 2-3days and visited same sc again and this time with new advisor explained the issue and he tolf dont worry will fix…he SAID OUT OF 1000 VEHICLES 50-100 WILL HAVE SUCH ISSUES AND CANNOT DO MUCH ABOUT THEM…EITHER GET SPARES REPLACED IN WARRANTY OR USE IT AS IS…and i believe it maybe as…1 friend of mine bought Ather 1 week earlier to mine and when i rode his bike…it was very very smooth nothing at all like my vehicle with so.many issues…even when i ride it with utmost love and care whereas my frind uses it very roughly… finally after 1 day’s wait…i got the vehicle it was near to perfect and felt finally this looks good…was enjoying my rides and comes heavy rainfall last Sunday and i had parked my bike outside…next morning i turn the key on…NO DISPLAY…i tot i had powered it off…i tried to force shutdown the brakes and on switch way thinking it may reboot…no response…however the vehicle is moving without display…headlamp…taillamp…indicators…nothing is working…no horn aswell…but vehicle running only at 20 or 30 speed…immediately an hr later i went to the same SC and told them there is no display…after 2.5 hrs of wait…as 1 hr was there lunch break…they camr n told water is entered the dashboard and hence this…then they checked and told they dont have some tool or access and due to this i jave to go to JP NAGAR SC and meet an advisor RAJU and we will mail the SC about this and they will help me…next day i went snd met this person…he says plz follow the SC process and leave the vehicle and go will have it chkd…when i told him that a mail shud be sent about this…very rudely he told there is no mail sent…follow the sc process…i did so and explained my issue to the service advisor and i told why i have visited this sc as i was directed by the orher sc ppl…request was taken and 3 days later i get a call from sevice advisior MANOJ that there is water and hence all this…and he will again update later…few hrs later again he calls me and says there is a PHYSICAL DAMAGE to the dashboard that too at the interior portion of it which is seen only upon the covers, sheilds etc are opened and says this is the issue why the display is kot working and shared me an image…i told how can this happen…both you SERVICE CENTERS only have opened it twice and now you say this…to that he says me to use the insurance claim…i was shocked…for a damage done by either of the 2 sc…why shud i as a customer use my insurance claim for this…to this he told he will chk with his manager and update…next day which is today i get a call from another service advisor HUSSAIN and he says as its physical damage i shud take insurance claim or i pay for it or i take back my vehicle as it is…WOW THIS IS HEIGHTS OF RUDENESS…insurance claim…pay…or take back the vehicle…WHAT KIND OF SERVICE IS THIS CALLED…these guys are putting me in the spot now…i denied all 3…i immediately called the customer care and raised a complaint about this and i was assured they will look into this and will get an update in 4 hrs and was shared an incident num…few hrs later a lady called and i had explain my ordeal all over again and she told it will be looked into and ended the call…all is now see is the incident is closed as RESOLVED and there is still no update yet on what next for me… I REALLY REGRET BUYING THIS VEHICLE This last 4 days w/o the vehicle im commuting via cab by spending 1400 each day…who will compensate me for this and for all what is happening… IS THIS CALLED CUSTOMER SERVICE…1ST SERVICE EXPERIENCE ABSOLUTELY DISAPPOINTED…DISGUSTING AND WORST CARE AND SUPPORT TEAM I HAVE EXPERIENCED kindly advise ppl what i shud be doing after alll this
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I have given my scooter for 3rd service and belt replacement 5 days before.even since no response from your service centre and I didn’t get my vehicle…if you don’t mind please take the vehicle back and refund my money…very very bad
Servicers …people who are interested in buying this scooter should keep in mind about the after effects
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Worst service experience.Vwhicle was not charged when I receive it from service.Belt sound is more after service it was less before service and no proper responses at service
Hi all, my first service will be due shortly. This is my first vehicle and I’m not sure what are all the areas that will be covered in general service. Is there any checklists that I should keep with me ? Pls guide.
They will do a basic checkup with regard to battery voltage, capacity and general wear and tear will be assessed… Since we do not have much insight ti what exactly they will be doing… make sure the vehicle comes out the way it went in… no loose screws or anything like that. Ask them for what are the areas they checked. If you have issue with headlamp positioning, let them know… they can adjust it properly, currently my low beam throws light to the top middle of an electric post height. Feel free to add to this anyone. Thanks 
Thank you…
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Urgent Help Needed! My Ather scooter, which I’ve owned since its purchase in April 2021, is currently driving me to the edge of frustration. The issue? The dashboard screen, a crucial component for any rider, has inexplicably turned completely black, and I can’t seem to get a straight answer or resolution. 
After countless attempts to reach out to Ather’s customer support, I was guided through a perplexing process that left me bewildered and drained. To my surprise, they suggested that I file an insurance claim for the dashboard problem. So, I followed their advice and went through the motions.
However, the insurance company promptly denied my claim, citing a lack of ‘physical damage’ to the scooter. This denial threw me into a state of disbelief, considering the severity of the problem. 
Adding to the confusion, when I returned to Ather for clarification and a possible solution, they insisted that there is indeed a ‘physical damage’ demand for the issue I’m experiencing. The discrepancy between the insurance company’s response and Ather’s stance has left me feeling completely stuck and overwhelmed.
I’m now at a loss, unsure of the best way forward, and that’s why I’m turning to this community for advice. Have any of you Ather owners faced a similar situation? I would greatly appreciate hearing your insights, suggestions, or experiences in dealing with this dilemma. Your knowledge could be invaluable in helping me resolve this frustrating issue and get back on the road with confidence. 
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Written by ChatGPT?
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